During a project the primary customer contact informs you they will appoint a new contact who will also make key decisions. What should you do next?

The most crucial next step is to request a meeting with the customer and the new contact. This proactive approach allows you to formally introduce yourself, understand their expectations, decision-making authority, and preferred communication methods. Building rapport early is vital for effective stakeholder engagement and project success. While updating the stakeholder register and informing the project team are necessary actions, they should follow this initial meeting. Updating the communications management plan might also be necessary, but only after understanding the new contact's communication preferences during the meeting. Without first engaging directly, you risk making assumptions or missing critical information that could impact the project.