During a team meeting a new agile project manager learns of many customer complaints about stability and other critical issues. A team member says experienced employees confirmed the project was stable. How should the new project manager address these concerns?

The correct answer is to hold a brainstorming session to identify the root cause of the complaints. This proactive approach directly addresses the reported issues by seeking to understand why they are occurring, which is crucial for effective problem-solving and preventing recurrence. Simply letting the team decide what to deliver each iteration (an agile principle) doesn't address the existing customer complaints. Asking for more feedback and adding tasks to the task board might be a step, but it's less direct than a dedicated root cause analysis. Recording complaints in an issue log is necessary for tracking but doesn't solve the problem; it's a documentation step, not a resolution step. The project manager needs to facilitate a solution, and root cause analysis is the most effective first step.