During execution a customer stakeholder requests scope changes weekly. Which three actions should the project manager take to resolve this? (Choose three.)
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Correct answer: Update the relevant project documents with this obstacle., Highlight the impacts of the changes at the next project meeting., Schedule a meeting with the customer to align the approach..
Why this is the answer
Frequent scope changes from a customer stakeholder during execution require proactive management. Updating relevant project documents, such as the issue log or risk register, formally records the obstacle and its potential impact, ensuring transparency and traceability. Highlighting the impacts of these changes (e.g., on schedule, budget, quality) at the next project meeting educates stakeholders and reinforces the need for a structured change control process. Scheduling a meeting with the customer is crucial to discuss their needs, clarify the change management process, and align on an approach to manage future requests, preventing uncontrolled scope creep. Adjusting the project management plan immediately without proper analysis and approval would bypass the change control process. Continuing execution as planned and deferring changes would likely lead to customer dissatisfaction and rework later.
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