During execution two team members are in technical and interpersonal conflict with others. Which two actions should the project manager take first to address this conflict? (Choose two.)
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Correct answer: Arrange individual meetings with the team members who cannot work together effectively., Discuss the conflict early among the affected team members using a direct, collaborative approach..
Why this is the answer
The project manager should first arrange individual meetings to understand each team member's perspective without bias or pressure from others. This allows for a safe space to express concerns. Subsequently, discussing the conflict early among the affected team members using a direct, collaborative approach is crucial. This promotes open communication and problem-solving, aiming for a resolution before the conflict escalates. Delaying resolution until after the sprint allows the conflict to fester and potentially impact sprint goals. Involving the full team or HR too early can escalate the situation unnecessarily, making it harder to resolve informally and directly between the affected parties.
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