During planning for a software implementation, two team members strongly disagree about the approach to end-user training and cannot reach agreement. What should the project manager do next?

The project manager should facilitate a discussion to understand each team member's perspective and work towards a mutually agreeable solution. This approach leverages the team's expertise, fosters collaboration, and builds commitment to the chosen approach, aligning with principles of effective team management and conflict resolution. Deciding unilaterally (expert judgment) can disempower the team and lead to resentment or unaddressed issues. Removing team members is an extreme measure that should only be considered after extensive attempts at resolution and if their behavior is genuinely disruptive, not merely due to a disagreement on approach. Removing one team member would not resolve the underlying issue and could negatively impact team morale and project knowledge.