During planning of a large transformation, a key human resources (HR) resource refused to approve the proposed project plan. What should the project manager do to understand why the resource refused?

The most effective first step is to speak directly with the HR resource. This allows the project manager to understand their specific concerns, objections, or missing information firsthand, fostering open communication and a collaborative approach to resolving the issue. Speaking with a colleague might provide secondhand information, which could be inaccurate or incomplete, and doesn't address the source directly. Communicating with the supervisor might escalate the issue unnecessarily before understanding the root cause, potentially damaging the relationship with the HR resource. Organizing a team meeting is premature; the project manager needs to understand the specific individual's concerns before involving the entire team. Direct communication is crucial for effective conflict resolution and stakeholder management.