Evaluate this SLA: Marketing will generate 2,000 qualified leads each month, and sales will contact each lead as soon as possible.
Choose an answer
Tap an option to check your answer.
Correct answer: This SLA's requirements aren’t specific enough..
Why this is the answer
An effective sales and marketing SLA must include precise metrics and timelines. Stating “contact each lead as soon as possible” is vague and does not define a measurable response window. Without specific timeframes, accountability and performance tracking are compromised. Clearly defined requirements allow both teams to monitor compliance and optimize processes. Measurable metrics are essential for an actionable SLA.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed