Fill in the blank: Behind the scenes, customer journeys can help you create workflow efficiencies by ________________.

Customer journeys are visual representations of a customer's interactions with a company. By mapping these interactions, businesses can identify opportunities to automate repetitive tasks within their CRM system, such as tagging contacts based on their journey stage or actions. This automation streamlines processes, reduces manual effort, and improves data accuracy, leading to significant workflow efficiencies. While predicting email templates or user behavior can be part of journey planning, automating CRM actions directly impacts workflow efficiency by reducing manual intervention.