Fill in the blank: In conversation intelligence, transcript provides a full record of the conversation and can ____.
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Correct answer: be searched for keywords or phrases.
Why this is the answer
In HubSpot Conversation Intelligence, the transcript provides a full record of the conversation and can be searched for keywords or phrases. This allows sales and service teams to quickly locate important discussion points, track common topics, and extract actionable insights. Keyword search in transcripts supports coaching, analysis, and follow-up planning.
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