Fill in the blank: In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket or how long it takes reps to ______.
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Correct answer: close the ticket.
Why this is the answer
In HubSpot Service Hub, SLAs can be configured to measure both the first response time and the time to close a ticket. Tracking these metrics ensures that support teams meet response and resolution expectations, improving customer satisfaction. SLA monitoring helps managers identify bottlenecks and optimize ticket workflow efficiency.
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