Fill in the blank: With ticket ______, you are able to filter down your tickets.

Ticket views allow you to filter and organize your tickets based on specific criteria, such as status, assignee, priority, or custom properties. This helps service teams manage their workload efficiently and focus on relevant tickets. For example, you can create a view to see only "New" tickets or tickets assigned to a specific team member. "Editing" refers to making changes to individual ticket properties, not filtering. "Stores" is irrelevant in this context. "Records customization" is too broad; while you can customize ticket properties, "views" specifically refers to the filtering and organization of those records.