From previous lessons learned, a project manager knows a client is slow to approve documents and often misses agreed timelines. At the kickoff meeting for a new project with the same client, how should the project manager address this issue?

The best approach is to proactively agree on acceptable document approval turnaround times with the client. This sets clear expectations from the start, establishes a baseline for performance, and allows for early negotiation and commitment from the client. Recording the potential for delayed approvals in the risk register is a good step, but it's reactive and doesn't prevent the issue; it only documents it. Informing the client that additional resources will be provided is a concession that might not be necessary or sustainable and doesn't address the root cause of the client's behavior. Reminding the client of their responsibilities is confrontational and less collaborative than seeking agreement on specific timelines.