How are calls made and recorded with HubSpot's native calling feature transcribed and stored?

HubSpot’s native calling feature automatically transcribes calls and saves both the audio and transcript on the contact’s timeline. This allows sales reps to review conversations, capture important details, and maintain a complete record of engagement. Transcriptions support Conversation Intelligence features such as term tracking and coaching. Storing calls on the timeline ensures all team members have visibility into interactions with the contact.