True or false? During a training, having participants role play with each other is an effective way to build skills, even if there isn’t an experienced person evaluating the role play.

Role-playing is only effective when paired with experienced evaluation and feedback. Without guidance, participants may reinforce bad habits or misunderstandings, limiting skill development. Structured feedback ensures correct techniques are learned, aligned with the sales process, and applied in real-world situations. Effective role play transforms practice into actionable improvement rather than unverified rehearsal.