True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.
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Correct answer: True.
Why this is the answer
Using a mix of open-ended and closed-ended questions captures both quantitative metrics and qualitative insights. Closed-ended questions provide measurable data for trends, while open-ended responses reveal context and sentiment. HubSpot Service Hub supports custom survey creation with multiple question types. Balanced surveys improve actionable feedback and decision-making. Variety prevents survey fatigue and increases response quality.
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