Which report(s)do you use to decide which knowledge base articles to write?

Thereport(s)you use to decide which knowledge base articles to write is Ticket volume by category.Understanding the distribution of ticket volume by category provides valuable insights into the most common or recurring issues faced by customers,there by guiding the creation of relevant knowledge base articles to address these issues pro actively.By analyzing ticket volume by category,support teams can identify trends,patterns,and areas where customers frequently encounter challenges or require assistance.Thisdata-driven approach ensures that knowledge base articles are prioritized based on customer needs and preferences,leading to more effective self-service resources and a reduction in support ticket volume overtime.While average ticket response time and average ticket response time by rep are important metrics for assessing support team performance and efficiency,they do not directly in form decisions about which knowledge base articles to write.Instead,these metrics focus on the speed and quality of support interactions,which can be optimized separately from knowledge base content creation.Therefore,the correct answer is Ticket volume by category.