In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
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Correct answer: close the ticket..
Why this is the answer
In HubSpot Service Hub, SLAs can track both the first response time and the time to close a ticket. Setting these metrics ensures that support teams meet expected resolution standards and maintain customer satisfaction. SLA monitoring helps managers identify bottlenecks and optimize ticket handling efficiency.
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