Select all that apply. You can create SLAs based on which of the following?
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Correct answer: Capacity, Skills.
Why this is the answer
Service Level Agreements (SLAs) in HubSpot Service Hub can be configured based on agent capacity and skills to ensure tickets are resolved efficiently by the appropriate team members. This allows support managers to assign realistic response and resolution expectations. SLAs help maintain customer satisfaction by aligning workload with expertise.
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