How can thinking of your business as a flywheel improve the handoff between sales and services?
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Correct answer: By giving more visibility into the steps involved to make the handoff go smoothly.
Why this is the answer
HubSpot’s flywheel model helps teams see where handoffs create or reduce friction. The sales-to-services handoff affects the customer experience because it determines whether post-sale support begins with the right context. More visibility into the handoff process helps both teams align around customer needs and next steps. This supports the Delight stage by making the transition smoother after a purchase.
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