Which of the following CANNOT be done from your help desk?

Live chat

Send an email

Use AI to summarize your conversation

Start a video chat


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Explanation: From your help desk, you cannot start a video chat. Help desks typically offer various communication channels to assist customers, such as live chat, email support, and sometimes integration with AI-powered tools for conversation summarization or chatbots for automated assistance. However, initiating a video chat directly from the help desk interface is less common. Video chat functionalities often require specialized software or integrations with dedicated video conferencing platforms, which may not be inherently built into traditional help desk systems. While some help desk software may offer integrations or plugins for video chat capabilities, the native functionality within the help desk platform itself typically does not include starting a video chat. Therefore, the inability to start a video chat directly from the help desk distinguishes it from other communication options available within the help desk environment.

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