You should use a call-out in a knowledge base article to:

draw the reader's attention to an important detail

tell your reader what articles to read next

host Q&As

ask the reader for feedback


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Explanation: Using a call-out in a knowledge base article is an effective strategy to draw the reader’s attention to an important detail. Call-outs are visual elements that highlight specific information within an article, such as key points, warnings, tips, or additional resources. By using call-outs strategically, authors can emphasize critical details or instructions, ensuring that readers notice and understand them amidst the surrounding content. This is particularly useful for conveying essential information that readers need to remember or act upon, such as important caveats, best practices, troubleshooting steps, or safety precautions. Call-outs serve to break up the text, making it easier for readers to scan and digest the content, while also providing visual cues that guide their attention to the most relevant and significant aspects of the article. Consequently, using call-outs in knowledge base articles enhances readability, comprehension, and retention, ultimately improving the overall effectiveness of the support documentation. Thus, the correct answer is to draw the reader’s attention to an important detail.

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