If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

Responding honestly and promising to follow up is the best approach because it builds trust and demonstrates good customer service. Customers appreciate transparency and knowing their concerns will be addressed. Dismissing the question is disrespectful and damages the customer relationship. Being vague can be perceived as evasive or unhelpful, leading to frustration. Guessing confidently is risky; providing incorrect information can lead to further problems, erode trust, and potentially harm the brand's reputation. Always prioritize accuracy and a commitment to finding the correct information.