If you provided a service remotely, which is a better way to request a review?

Text messages generally have significantly higher open and response rates compared to emails, making them a more effective channel for requesting reviews, especially for remote services. Customers are more likely to see and act on a text message promptly. While email can be useful for longer communications or sending links to review platforms, its lower engagement rates mean fewer reviews will be generated. For a quick, direct request like a review, text messaging leverages immediate attention and convenience for the customer.