If you receive a customer message on Saturday at 5pm, by when does Amazon expect you to answer that message?
Choose an answer
Tap an option to check your answer.
Correct answer: Sunday 5 PM.
Why this is the answer
Amazon requires sellers to respond to customer messages within 24 hours, including weekends and holidays. Therefore, a message received on Saturday at 5 PM must be answered by Sunday at 5 PM to meet this service level agreement. Failing to respond within 24 hours can negatively impact your seller metrics, specifically your "Customer Service Dissatisfaction Rate." The other options exceed the 24-hour response window, which would result in a late response according to Amazon's policies.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed