In a balanced matrix organization, the project manager receives work performance updates from the new sourcing department head, who has little time to provide information. What should the project manager do?

In a balanced matrix organization, project managers share authority with functional managers. The most effective approach is to collaborate with the sourcing department head to understand their constraints and jointly develop a communication plan that works for both parties. This fosters a cooperative environment and respects the functional manager's authority and responsibilities. Consulting the project sponsor is premature; the project manager should first attempt to resolve the issue directly with the involved party. Requesting information directly from team members bypasses the department head, which can undermine their authority and create conflict. Escalating to the department head's manager is an escalation that should only occur after attempts at direct collaboration have failed.