In a hybrid project, a stakeholder contacted a team member directly with a change request, distracting the team member and reducing productivity. What should the team member do?

The team member should inform the stakeholder about the correct procedure for submitting change requests. In a hybrid project, the project manager typically manages formal change requests, especially those impacting scope, schedule, or cost, as part of the predictive component. This ensures changes are properly documented, assessed, and approved, maintaining project control. Directly addressing the stakeholder educates them on the process, preventing future disruptions. Informing the scrum master is a good step for internal team communication, but it doesn't directly resolve the stakeholder's misunderstanding of the process. The change control board (CCB) reviews and approves changes, but the initial submission is usually to the project manager.