In a hybrid project the customer contract specifies deliverables by quarter. The customer wants a tangible outcome in quarter one and asks to move the second milestone into quarter one. The project manager explains this is not feasible unless second-milestone requirements change. Which two actions should the project manager take? (Choose two.)

The project manager has identified a feasibility issue with the customer's request. To address this, the project manager should first engage with the customer to understand their priorities for the second milestone's requirements. This helps determine which elements are most critical to them, potentially allowing for a reduced scope that fits within the first quarter. Simultaneously, the project manager should consult with the development team to assess what can realistically be achieved from the second milestone's requirements within the first quarter. This collaborative approach gathers necessary information from both the customer (priorities) and the team (feasibility) to formulate a viable solution or a revised proposal. Escalating to upper management prematurely or simply telling the customer about high costs without exploring alternatives are not collaborative or problem-solving approaches. Convincing the customer to keep the original schedule ignores their expressed need for an earlier tangible outcome.