In a time-critical construction project, a misunderstanding between a supervisor and a technician escalated into a major conflict. The technician refuses to work under the supervisor; the supervisor blames the technician's poor performance. How should the project manager resolve this?

A direct, collaborative approach is best for resolving conflicts between team members. The project manager should facilitate a discussion between the supervisor and technician to understand both perspectives, identify the root cause of the misunderstanding, and work together to find a mutually agreeable solution. This approach promotes open communication, builds trust, and ensures both parties feel heard, leading to a sustainable resolution. Providing training only addresses one symptom and doesn't resolve the interpersonal conflict. Replacing the technician is a drastic measure that avoids addressing the underlying issue and can negatively impact team morale and project continuity. Speaking only with the supervisor is one-sided and won't fully resolve the conflict as it doesn't involve the technician in the solution.