Juan wants to claim an existing listing for his business. What does he need to do to get started?
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Correct answer: Log in to Google My Business, search for, and select his listing.
Why this is the answer
To claim an existing listing, Juan first needs to log in to Google My Business. From there, he can search for his business by name or address. Once he locates and selects his listing, he will be prompted to begin the verification process. This process confirms his ownership and grants him management access. Starting a new listing and requesting a merge is incorrect because it creates redundancy and an unnecessary extra step; the goal is to claim the existing one. Clicking on the listing and directly editing information is not possible without first claiming and verifying ownership. Requesting a verification postcard is part of the verification process, but it's not the very first step; logging in and selecting the listing precedes it.
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