Multiple agile teams are delivering a product. One team has received several unplanned, nonproduction support requests from other teams over recent iterations, reducing its velocity and affecting planned deliverables. What should the project manager do?

In an agile environment, all work should ideally be transparent and prioritized. By informing other teams to add their requests directly to the iteration backlog, these requests become visible to the product owner and the team. This allows for proper prioritization alongside other planned work, ensuring that all tasks contribute to the product goals and are managed within the team's capacity. This approach helps maintain a sustainable pace and prevents unplanned work from disrupting the team's velocity and planned deliverables. "Tell the team to extend and complete the planned deliverable as well as incoming requests" is unsustainable and leads to burnout. "Ask the team to accommodate most of the requests" still lacks proper prioritization and transparency. "Direct the team to only focus on the planned deliverable" ignores legitimate cross-team dependencies and needs.