On a cross‑functional agile team, members from different units have conflicting views of the desired outcome. What should the project manager do to resolve this?

When team members have conflicting views on a desired outcome, it indicates a lack of shared understanding among stakeholders. The most effective approach is to facilitate a meeting with all relevant stakeholders to discuss the differing perspectives and work towards a consensus. This ensures that the final outcome reflects a unified vision and addresses concerns from all parties. Verifying alignment with the project charter and SOW is important but won't resolve conflicting stakeholder views directly. Inviting the project sponsor to a sprint review might clarify some aspects, but it's reactive and doesn't proactively build consensus among all stakeholders. Asking the product owner to address concerns during a retrospective is too late in the cycle and places the burden solely on one role, rather than engaging all necessary parties.