On a multicultural project team, two members are not responding properly to the construction manager. Individually they say the issue stems from cultural differences with that manager. What should the project manager do to improve the situation?

The project manager's role is to facilitate communication and resolve conflicts, especially those impacting team performance. Discussing the team members' concerns with the construction manager directly addresses the root cause (cultural differences) and involves all relevant parties in finding a solution. This approach promotes understanding and collaboration. Asking the construction manager to meet with the team members without prior discussion might escalate the conflict or be unproductive if the manager is unaware of the specific concerns. Telling team members to tolerate differences dismisses their valid concerns and does not resolve the underlying issue, potentially leading to continued poor performance or disengagement. Giving instructions to the construction manager without understanding their perspective or involving them in the solution can be autocratic and ineffective.