On a multiyear project, the customer assigns a new representative who contacts the project manager, expressing concern about participating in status meetings and a desire to contact team members directly. What should the project manager do next?

The best next step is to meet with the new representative to understand their perspective and address their concerns directly. This proactive approach allows the project manager to educate the representative on established communication protocols, the project management plan, and the importance of adhering to these for project success. It also builds rapport and clarifies expectations. Sending plans without discussion might be overwhelming and doesn't address the underlying concerns. Contacting the customer or sponsor before speaking with the representative is premature; the project manager should first attempt to resolve the issue directly with the involved party.