On a time-limited internal quality improvement project, the project manager notices one team member being isolated by others. Which three actions should the project manager take? (Choose three.)
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Correct answer: Gather feedback from other team members to understand what caused the situation., Obtain feedback from the isolated team member to understand their perspective., Arrange and lead team-building activities to improve team effectiveness..
Why this is the answer
The project manager should gather feedback from both the isolated team member and other team members to understand the root cause of the isolation. This dual perspective is crucial for a comprehensive understanding. Once the situation is understood, arranging and leading team-building activities can help improve team dynamics, foster better communication, and integrate the isolated member, thus enhancing overall team effectiveness. Identifying the team member as a risk and logging it in the risk register is an overreaction and doesn't address the underlying team issue. Leaving personal issues for the team to resolve without involvement is a dereliction of the project manager's responsibility to manage and develop the project team.
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