PMI Certification Exam Answers

Practice questions for every PMI certification — verified answers, clear explanations, in 20+ languages.

Verified answers and clear explanations for every PMI certification exam. Browse by exam below, or practice the full set on ExamRoll.io.

PMI Project Management Professional (PMP) Certification All exam questions

A bank is replacing its core system and will launch it in stages after each deliverable is approved by key stakeholders. What should the project manager do first?
A bank must decide whether to build a new branch, rent an existing building, or not expand in one of three nearby cities. How should the project manager evaluate the options?
A bank plans to shift from serving small businesses to mid- and large-scale businesses. The economy is weak and some stakeholders disagree with the transformation. What should the project manager do?
A BMS project is in commissioning and handover is imminent, but both project and operations teams cannot properly operate the BMS, increasing the risk of schedule delay. What should the project manager have done to avoid this?
A board member asked for the estimated cost of the minimum viable product (MVP) to obtain formal project approval. How should you report that cost?
A board member who sponsors an important project has many other priorities and is currently disengaged from project activities. How should this stakeholder be engaged?
A bridge construction project was paused after a change in local government. Nearly five years later the new government wants to restart the project and assigns a project manager. What should the project manager do first?
A business analyst leaves a voicemail saying an internal stakeholder is upset about not being included before the project began and requests an addition to the requirements traceability matrix. How should the project manager improve the stakeholder relationship?
A business analyst needs input from a marketing consultant to proceed with a task but the consultant says they don't have time to discuss the project. What should the project manager do to move the work forward?
A business analyst told the customer in an elevator that constant requirement changes mean the product will take longer than expected. What should the project manager do?
A business stakeholder resists an agile approach because of a past bad experience and is pushing for a predictive approach. What strategy should the project manager use to persuade the stakeholder to adopt agile?
A business transformation project has four phases and the team has completed one. To boost performance and empower team members, which two actions should the project manager take? (Choose two.)
A carrier notifies the project manager that one technician appointment is delayed by two days. What should the project manager do?
A change in market conditions has altered the business value of the original project requirements. What should the project manager consider during execution?
A client asks for the product in 4 months and will increase the budget, but the project manager estimates 8–12 months and cannot meet 4 months even with more resources. What should the project manager do?
A client asks to replicate a project completed two years earlier in the same city, expecting the same cost and duration. While finalizing the plan, the project manager finds baseline costs are much higher than the original. What could the project manager have done to avoid this?
A client reports they have not been invoiced for completed work in the past two months and says they will allocate the funds elsewhere if invoices are not issued. What should the project manager do next?
A client requested the program status report. After sending it, the project manager realized they accidentally copied another manager from the client's organization on the email. What should the project manager do?
A client uses a matrix organization for an agile project. The project manager is on-site with stakeholders from various departments. How should the project manager manage these stakeholders?
A client wants an innovative travel-industry software using an agile approach. A project manager was asked to prepare details and estimates for the client. What should the project manager do before sending that information?
A client’s company reorganizes and replaces senior management involved in the project. The new sponsor asks to put the project on hold until they review the scope. What should the project manager do next?
A co-located agile team in the performing stage has been dispersed by an unforeseen event and can no longer work together physically. What should the project manager do to help the team remain as effective as possible?
A company announced a launch date for a new innovative product. After the first sprint planning, the team realizes they cannot deliver all features by the launch date. What should the project manager do to ensure success?
A company begins a critical project with a fixed deadline. During the first planning meeting the team discovers the requirements list is too large to meet the deadline. What should the project manager do first?
A company building a new production facility must comply with recently implemented financial regulations that will cause a major scope change, despite an existing governance policy. How should the project manager respond?
A company decides to implement a new centralized document repository platform. Some requirements are well defined and others need more detail. What should the project manager determine first to decide how to manage the project?
A company deployed a new retail management system and handed it to operations. Operations found many daily requirements unmet and support hours limited; the project team dissolved and contractors left, causing many customer issues. What should the project lead have done initially to prevent this?
A company following a predictive approach only evaluates product quality after each phase completes. A new project manager experienced with hybrid approaches must improve quality management efficiency. What should the new project manager do?
A company has begun using Scrum. Midway through the first sprint, communication breaks down and some team members are out of sync. What is the most likely cause of this communication gap?
A company has moved from predictive to a hybrid delivery approach. The distributed project team has varying levels of agile knowledge. The project manager believes this change could affect timely delivery. What should the project manager do?
A company is building a minimum viable product (MVP). How can the project manager help ensure the company delivers a high-quality product?
A company is building a software system. After it enters production, the team wants to collect usage data to measure delivered value. Which evaluation practice will yield accurate usage data?
A company is developing a new product. During execution, the team learns a competitor has launched a similar product priced lower. What should have been done differently to avoid this scenario?
A company is doing a digital transformation with a hard deadline. Marketing wants to combine this with a new product, and the newly assigned project manager doesn't know all dependencies. Using a hybrid approach, what should the project manager do to ensure dependencies are addressed?
A company is implementing a new archiving system and a data breach occurred during implementation. What should the project manager do first?
A company is initiating a project to enhance an existing product that is developed internally. What should the project manager do first?
A company is integrating its existing systems and there are known production issues. What should the project manager do?
A company is launching a new product that must pass industry regulatory approval before release. Due to strong market demand, the company wants to launch as soon as possible. What should the project manager do to pursue this opportunity?
A company is launching a project to eliminate a sales channel that has been unprofitable for three years. Some team members are pessimistic about the project. What should the project manager do?
A company is moving its headquarters using a predictive approach, while its information systems migration will use an agile approach. The project manager must choose a contract type for the vendor migrating the systems and wants to control finances while delivering results. How should the project manager handle this?
A company is shifting from predictive to agile. In the last two sprint reviews the product owner said increments did not meet acceptance criteria, while the development team said backlog items cannot be delivered in the agreed 2-week sprints. As a servant leader, how should the project manager resolve this?
A company is transitioning from predictive to agile. A project manager leads the first pilot with an inexperienced team now working remotely; during the second sprint team commitment decreases. As a servant leader, what should the project manager do?
A company known for environmentally sustainable projects: at a half-year review the project manager raises serious viability concerns and stakeholders oppose the project over land erosion. What should the project manager do?
A company launching a new product by year-end needs a storage and distribution facility built. During the monthly stakeholder meeting you learn the chosen implementation site is on government-owned land. What should the project manager do first?
A company merger changed the primary stakeholder for a critical project. The new stakeholder says they were unaware of a project delay that other stakeholders knew about. Project communications are emailed at the start of each week. How should the project manager respond?
A company moving to a hybrid approach ran capacity-building focused on agile methods and team facilitation, yet project managers struggle to motivate newly hired agile staff during implementation. Why is this happening?
A company must launch a new product before the summer season. After discovery, the team finds the requirements are highly uncertain. What should the project manager do?
A company plans to adopt a new software solution to align business processes across multiple business units using technology that is new to the organization. What should the project manager focus on?
A company recently started using an agile approach. The general manager is concerned about how project scope will be defined for upcoming projects. What should the project manager do to ensure the project scope is fully defined?
A company typically procures highly specialized services from local vendors. During planning for a regulatory project, the project manager learns local vendors cannot operate due to a major unexpected event, and foreign vendors are an option. What should the project manager do?
A company uses a two-year budgeting cycle. Requirements for a new capability are defined but solution design is only starting, and the manager fears the final solution will exceed the budget. What should the project manager do next to anticipate budget impacts?
A company using a predictive approach in a highly regulated market is losing profitability because its product life cycle is slower than competitors'. A new project manager must change this. Which approach should they propose?
A company wants to increase the commercial value of one of its products in a highly competitive market and commissions a project to build an incremental prototype. What should the project manager prioritize?
A company wants to reduce production costs on a production line. As the project charter was about to be approved, a key stakeholder questioned the project's value and delayed approval. What should the project manager have done to avoid this delay?
A company will implement a new system using a hybrid of Scrum and Kanban. The product owner is unsure how to begin delivering the required functionalities. How should the project manager assist the product owner?
A company won a project in a hazardous location that poses significant risks to employees. Training on major safety and health topics is needed. The ongoing hybrid project will run at multiple sites with parallel development iterations. How should the project manager handle this situation?
A complex project in execution has a new key stakeholder who has not been approving deliverables, risking project progress. What should the project manager do next?
A complex, long-duration project is mostly predictive but the team broke design and execution into smaller packages using a hybrid approach. The business wants to track value delivered by this approach, but no measurable items are defined. What should the project manager do first?
A compliance strategy was created during planning. During execution the original project manager left and a new project manager was assigned. What should the new project manager do first to ensure compliance?
A construction company is carrying out a building contract with fixed milestones to replace certain components. During execution, the client complains the new components do not meet the requirements. What should the project manager have done to prevent this?
A construction firm won a bid to build a cable bridge. With a project charter and assigned project manager, the manager is creating the WBS. To what level should the project be decomposed?
A construction project has stalled because conflicts and misunderstandings among stakeholders have resurfaced. What should the project manager do to ensure the project restarts smoothly and completes successfully?
A construction project in a remote rural area is nearly complete and you want to share the good news with the local community. How should you communicate with the community?
A construction project is experiencing schedule and cost overruns, and the client is unhappy with progress on specific scope items. What should the project manager do first?
A consultancy was contracted for 18 months even though the project lasts 32 months, forcing an unplanned rebid mid-project. What should the project manager have done to prevent this?
A contractor failed to mobilize the project team for in-person meetings. Virtual meetings were used instead, but local team members and end users now have a communication gap causing poor performance. What should the project manager do?
A contractor performed site acceptance tests and pre-implementation technical training, but during implementation the project team lacked competence to follow the technical requirements. What should the project manager have done to prevent this?
A controller proposed cutting project budgets because delivered solutions showed little ROI. The project manager presented evidence that all solutions were demonstrated, accepted, and delivered within constraints, and suggested the root cause may be the project evaluation and selection process. What was the project manager demonstrating?
A credit collection company is implementing software that will free staff to work on other projects, and multiple business areas want to realize those benefits. What should the project manager do?
A critical deliverable in the current iteration is causing functionality and quality problems, delaying progress. The project manager learns the work is not being well coordinated among team members. Which two actions should the project manager take to address this? (Choose two.)
A critical milestone was missed because a team member did not finish their tasks, leading to a heated exchange during an end-user demonstration. What should the project manager do next?
A critical new-technology project needs urgent funding. The Scrum team has worked together for over three years and delivered the previous project under budget. Which estimation technique should the project manager use?
A critical path activity will be delayed. The team proposes a fallback that could recover schedule but requires extra cost to an already tight budget. What should the project manager do?
A critical server acquisition for a critical-path activity hasn't arrived, causing schedule and cost impacts. The responsible team member says they sent multiple emails to the supplier but got no reply. Which document would help prevent this situation?
A critical team member is repeatedly arguing with a client, negatively affecting meetings. How should the project manager handle this?
A critical-path component is at risk of delay because two developers are in continuous disagreement. The team cannot resolve this personality-related conflict. What should the project manager do?
A cross-functional team will develop an innovative digital product to drive digital transformation. What should the project manager do to ensure business value is delivered early?
A cumulative flow chart shows a testing bottleneck in a self-organizing team. The team identifies a testing skill gap. What should the project manager do to address this?
A customer asks about opportunities to create business value. What should the project manager do first to provide an appropriate response?
A customer brings a new requirement and requests a rough estimate. The task resembles a previous deliverable. How should the product owner respond?
A customer calls the project manager concerned that a team member made unapproved changes in the live environment, claiming the customer requested them. What should the project manager do next?
A customer complains that the user stories released so far use too much jargon and do not match the product expectations. What should the project manager do next?
A customer found quality problems in recent deliverables, which the team fixed immediately. With the project back on track, what should the project manager do next?
A customer has given excellent feedback on the project, but a key project resource is leaving the company. Which measure should mitigate the impact of this resource's departure?
A customer is angry because, upon visiting the project site, they found one of their requirements was not met. What should the project manager do?
A customer is concerned about product quality as the production deployment approaches. What should the project manager do next to help ensure deliverable acceptance?
A customer is concerned about the project duration and asks the team to reduce the number of iterations. Which approach should the project manager take?
A customer is dissatisfied after several weeks using a newly implemented virtual environment and wants their key stakeholders more involved in development. They request access to the project management information system (PMIS) information radiators, but the development company has never allowed client access. What should the project manager do?
A customer requests additional changes one day before the planned change date. How should the project manager respond to the change request?
A customer requests the project be finished 10 days earlier for marketing reasons. After discussing with the team, the project manager concludes this is possible if some activities are overlapped. What should the project manager do?
A customer reviewing a plan for a highly uncertain project is concerned that many iterations could risk missing a fixed delivery date. Which delivery approach should the project manager choose?
A customer support team uses short iterative cycles to resolve customer issues. A surge of high-priority issues disrupted the plan and the manager is struggling to manage progress. Which approach should the project manager recommend?
A customer's technical lead described a new feature to the project manager. Believing it will significantly boost performance, the project manager added it as a high-priority item in the sprint backlog. By sprint end, not all planned stories were completed because the new feature consumed more time. What should the project manager do next?
A customized module is being implemented in an off-the-shelf ERP solution. Scope is defined and user acceptance testing is about to begin, but a new government introduced major tax reforms. What should the project manager do?
A delivered module failed during user acceptance testing. You discover the failing component was built by another team and a different functionality had been approved by the business manager. What should you do?
A department transformation project using a predictive approach is underway. Mid-project the manager discovers a deliverable cannot be produced because a required technical skill is missing. What should the project manager have done to avoid this?
A design team is completing a design while an implementation team in another country will build it. How should the project manager communicate the design to the implementation team?
A developer discovered that a product feature delivered in the last sprint would have greater business value with a small enhancement. What should the project manager do next?
A developer who nearly finished a prototype feature leaves mid-iteration. What should the project manager do?
A development program needs a technical architect for a moderate duration. The sponsor points to an existing architect assigned at the portfolio level. Which engagement model should the project manager choose for that architect to support project success?
A distributed project team is experiencing communication problems due to their collaboration tools. Team members believe switching the collaboration platform would improve efficiency. What should the project manager do?
A distributed project team on an iterative project adopted a new communication mode after health protocol changes. Co-located members are struggling to follow verbal communication and collaborate effectively. What should the project manager do?
A distributed project team wants to apply the common ground principle to ensure everyone shares the same understanding of scope. The team asks the project lead to set up a workshop. What should the project lead do?
A documentation audit found the latest project schedule was a month old, even though the project manager knew it had been updated recently. How should the project manager have maintained project documentation?
A feasibility study using desktop research shows the project is behind schedule, and the team worries scope changes will affect the timeline. What should the project manager do to keep the project on schedule while still meeting objectives?
A food company is developing a new product using a predictive approach and is now in testing. Based on test feedback the project manager switched to an iterative approach. At the end of one iteration a new regulation is enacted. What should the project manager do next?
A four-person project team must deploy a company-wide application to staff and contractors in a country. To meet tight deadlines, a local firm experienced in deployment and change management will be contracted. How should the project manager empower the local firm?
A functional manager in operations asks the project manager to complete a small additional scope item for a project that was formally closed a few weeks ago. The work seems suitable for daily operations. How should the project manager handle this request?
A functional manager worries the project's quality practices exceed the department's capabilities and requests two full-day workshops next week to review all quality activities. What should the project manager do?
A functional organization is merging with an agile organization. Team members from both groups must brainstorm the merger's effects on critical compliance standards and prior regulations for a project. What should the project manager do to achieve this?
A geographically distributed project team is experiencing development problems between the collocated and virtual subteams, causing productivity to drop. What should the project manager do to address this?
A geographically distributed team continues to email status reports and update schedules after weekly meetings, making it difficult to track changes and progress. What should the project manager do?
A global company hired a project manager to implement a solution across all sites. The project team is distributed across multiple locations and regions. What should the project manager do to address this?
A global company using a hybrid approach completed the first sprint of an enterprise system upgrade. During the sprint retrospective, a team member suggested improvements to the testing process. What should the project manager do next?
A global organization developed a medical implant that must meet local government regulations. Approval in one country is lengthy and will delay the planned launch. What should the project manager do?
A global petroleum crisis has disrupted crude distribution where construction is underway. Materials are delayed and this phase is already behind schedule. What should the project manager do first to avoid further slippage?
A global program with distributed teams is starting. Besides planning and executing scope, the teams must manage their interactions. Which method is most appropriate for their meetings?
A global project has stakeholders with differing interpretations of requirements and the project manager is worried about scope creep. Which action should control the scope?
A global project involves regulators, government agencies, company leaders, the project team, and end users. What should the project manager do to engage all these groups effectively?
A global project is about to start and travel is not possible, so most team members will participate virtually. What should the project manager do to engage the team?
A global project team will work virtually and faces language and time zone challenges, though each member is an expert. What should the project manager do first to address these challenges?
A globally distributed development team experienced a delayed important release because one developer missed an email sent to everyone. To prevent this in the future, what should the project manager review?
A globally distributed project team is behind schedule due to low commitment and morale. To bring the schedule back on track, what should the project manager do first?
A government agency assigns a renowned economist as project manager for a new policy. The team admires but feels intimidated, and a junior economist is falling behind. What should the project manager do first?
A government-owned project used an iterative approach; the first production release included three iterations, each validated by client representatives in a test environment, but the security team rejected deployment to production. What should the project manager have done to prevent this?
A graph shows the project's current cost and schedule performance. What should the project manager do to bring the project back on track?
A hardware supplier has delivered late and missing components. The company plans to cancel the contract and use an overseas supplier. What should the project manager do first to proceed?
A healthcare company is preparing a global deployment of an innovative solution. After a limited release, stakeholders raised concerns about global healthcare guidelines and associated risks. What should the project manager do next?
A healthcare organization hired a new compliance specialist whose team feedback has been mediocre. What should the project manager do to help the specialist improve?
A high-performing team is assigned work in a new domain and cannot deliver as expected. What should the project manager do?
A high-visibility project of medium complexity must be delivered to the customer as a ready-to-use product. Based on this scenario, what should the project manager emphasize throughout the project life cycle?
A highly critical project is at risk because required professional resources are missing. What should the newly assigned project manager do first?
A highly engaged key stakeholder complains that the project reports are inadequate. What should the project manager do first?
A highly skilled team member accepted another job and will soon leave the project. What should the project manager do to sustain project performance while onboarding a new team member?
A hybrid project has been underway for nine months and some stakeholders are frustrated because they don't perceive the project's value. How should the project manager demonstrate value?
A hybrid project has just been deployed and the project manager is preparing project closure with lessons-learned workshops. A key stakeholder says including the Scrum team is a waste of time because the project was successful. What should the project manager do?
A hybrid project is encountering problems with agile product delivery and predictive marketing development. The project manager needs feedback from stakeholders in different time zones. What should the project manager consult or do?
A hybrid project is migrating in stages from a current system to a new system. The operations team says they are not ready to support the new system. How should the project manager address this effectively?
A hybrid project requires a key input from the outcome of another project that uses agile. What should the project manager do next?
A hybrid project team is struggling to satisfy the customer. The team says the customer keeps changing priorities, while the customer says the team does not understand their needs. What should the project manager do?
A hybrid project will deliver an innovative technology requiring government health and safety approvals and uncertain public acceptance. What is the appropriate product development flow?
A hybrid team is upgrading software while also supporting the existing product. For the last three sprints project work was halted to handle major support items. Testers are strained by the constant changes and have had emotional outbursts. How should the project manager proceed?
A junior engineer who previously took initiative and solved complex problems declines an invitation to join a new project. What is the most likely reason for the refusal?
A junior project manager asks a senior project manager during coaching how to be efficient and reduce rework. How should the senior project manager respond?
A junior project manager was hired to lead a complex project starting in two weeks and was paired with a mentor. Which two benefits can the junior project manager expect from having a mentor? (Choose two.)
A junior staff member recently joined the team and says they are unclear about what is expected of them on the project. How should the project manager assist the new team member?
A junior team member asks the project manager for direction and advice on risk mitigation. How should the project manager respond?
A junior team member's suggestions are repeatedly rejected by senior members, who view them as innovative but unrealistic. After several assignments, the seniors ask to remove the junior member. What should the project manager do next?
A key business stakeholder sent complaint emails to the developers about recent sprints. The developers forwarded the emails to the project manager but have not yet responded to the stakeholder. What should the project manager recommend to the developers?
A key customer stakeholder requests new backlog items and asks the team to analyze new requests immediately, while pressuring them into noncritical meetings. The team is frustrated. How should the project manager handle this?
A key stakeholder complains that recent project communications were incomplete and late, and is beginning to disengage. What should the project manager do?
A key stakeholder does not attend project meetings and is spreading false claims that the team is not delivering on time. What should the project manager do to address this?
A key stakeholder has begun escalating all issues and major requirements to the project sponsor, limiting direct communication with the team. Which two actions should the project manager take to improve the relationship with this stakeholder? (Choose two.)
A key stakeholder on a construction project is spending excessive time on site and interrupting the team's work. What should the project manager do?
A key stakeholder proposes an additional requirement that may affect the schedule. Another stakeholder says it might be just a small task. What should the project manager do?
A key stakeholder refuses to participate in a crucial project stage and disagrees with the team's approach, harming team morale. What should the project manager do?
A key stakeholder requests work outside the project scope and is concerned sponsors will not approve or fund it. What should the project manager do first?
A key stakeholder was engaged at the start of a complex agile project but became less involved as the sprint progressed due to other responsibilities. A few sprints later the stakeholder rejected a feature deliverable and the team is reworking it for the next sprint. What should the project manager have done to prevent this?
A key stakeholder who motivated and supported the team is leaving the organization, and the team is now experiencing low morale and poor collaboration. What should the project manager do to improve morale?
A key stakeholder, frustrated by a lack of transparency in IT projects, refuses to attend project meetings. How should the agile project manager engage this stakeholder?
A key team member had an accident and will be hospitalized for at least two months. Backlog items they were working on are delayed because they were the only person who knew how to complete them. What could the project manager have done to avoid this situation?
A key team member is experiencing personal issues that have affected their performance and the rest of the team's performance. How should the project manager handle this situation?
A key team member is on sick leave during a critical project iteration. The sponsor is concerned a delayed release will upset business stakeholders. Team members are cross-functional but are near full capacity. What should the project manager do?
A key team member was accepted into a master's program, with the first semester overlapping the project's final phase. What should the project manager do?
A labeling error in two prototypes required different destructive testing plans and lowered team morale. What should the project lead do?
A labor union contract negotiation is delaying start of equipment installation for a new plant. The project manager previously logged this negotiation as a risk. How should the project manager respond now?
A laboratory is launching a new product planned for eight iterations with a fixed release date. At the start of the second iteration, the project manager discovers a significant regulatory feature is missing from the backlog. What should the project manager do?
A large construction project is meeting its objectives. The project manager wants to report project value to the sponsor and request closure of funding for the next phase. What should the project manager do?
A large corporation is shifting from predictive to agile delivery. A team versed in agile practices is having significant conflicts with executives about which processes to follow. How should these conflicts be resolved?
A large hydropower plant project is in execution and is managed with a hybrid approach. What should the project manager do during execution to ensure full compliance with quality requirements?
A large matrix organization is adopting a new communications approach because projects require specialists from many departments. What should the project manager do to establish effective communications?
A large project is affecting the surrounding neighborhood. Neighbors are unhappy and their resistance could threaten the project deadline. Which two actions should the project manager take? (Choose two.)
A large project needs new equipment and procurement notifies the project manager that delivery will be delayed. Concerned this will affect the schedule, what should the project manager do next?
A large project will deliver complex equipment. One portion requires a long research phase, while the remainder must be delivered to the customer incrementally after research is done. Which approach should the project manager select?
A large regulatory project involves many internal and external stakeholders. After initial design workshops and brainstorming about likely user types, which technique best helps understand those user types?
A large, multi-year project requires highly skilled staff for a successful deployment. Management and the sponsor have agreed to hire permanent staff to avoid budget overruns, but staff turnover during the project could still affect delivery. Which two actions should the project manager take to mitigate this risk? (Choose two.)
A leader from Project B repeatedly asks a team member on Project A for help. What should Project A's project manager do?
A local company uses a remote development team for programming while design remains local. At the third sprint review the product owner is concerned about outcomes and the remote team says they don't clearly understand requirements communicated in standups. How should the project manager respond?
A long-standing supplier refuses to accept the terms of a new agile contract because they don't understand it and believe their history exempts them. What should the project manager do?
A maintenance project with an annually renewed contract has run for six years. After this year's renewal, auditors reported the contract violates a law passed last year. What occurred here?
A major crisis causes an economic downturn that may threaten the project outcome. What should the project manager do?
A major national company known for high-quality products selects a small subcontractor to assist on a project. The subcontractor's project manager meets the team to ensure delivery meets the customer's standards. What should the project manager define and document to ensure this?
A major public-transportation construction project aimed at cutting emissions was severely delayed due to noncompliance with environmental codes and bylaws. What should the project manager have done to prevent this?
A marketing team is developing ideas to revamp an existing product. The marketing executive asks the project manager to ensure the necessary measures are in place for a successful launch. What should the project manager focus on?
A marketing team is planning a multiyear initiative involving many cross-functional stakeholders. The project manager has been assigned and is now in the planning phase. Which item(s) should the project manager develop first?
A medium-sized company attempted a costly new product launch and found it unaffordable. What should the project manager do for future new-product efforts?
A meeting with key stakeholders, the sponsor, and the product owner is held to decide which features will be released after the next iteration, given that some deliverables from the last iteration were not finished. Which two items should be considered first when reviewing and updating product backlog priorities during this meeting? (Choose two.)
A mid-size capital project uses shared resources from the company's contracts department. During execution, contracting is delayed because the contracts team is prioritizing other work. What should the project manager do first?
A multi-team project switched from a predictive approach to agile per the product owner's request. Midway, a team discovered the necessary technical capability to meet a business requirement was missing, requiring rework that must be communicated to stakeholders. What should the agile project lead have done to prevent this?
A multimillion-dollar project in execution received notice of regulatory requirement changes that must be implemented in six months, before project completion. What should the project manager do next?
A multinational company plans to expand into a country where it currently has no presence. A project manager is assigned and has reviewed the business case. What should be considered first when developing the implementation strategy?
A multinational project has over 100 stakeholders. The project manager is concerned about the correct level of stakeholder participation and involvement for successful delivery. What should the project manager do?
A multinational project team is having trouble cooperating. The project manager accepted this during the storming phase, but the team hasn't progressed to the next stage and the project is falling behind schedule. What can the project manager do to move the team into the norming phase?
A multinational project team of varied professionals is failing to meet its deliverables. What should the project manager do?
A multiyear ERP project must demonstrate value incrementally while preserving the final product's integrity. How should the project manager establish the delivery model?
A multiyear, resource-constrained project is mid-execution. In a progress meeting a potential schedule delay is identified, although the team is working hard and many deliverables are complete. What should the project manager do immediately?
A new energy plant project was completed, but days before startup the local community protested and blocked access, claiming a natural reserve was affected and they were not consulted. What should the project manager verify first?
A new government regulation requires all team members to work remotely for the next iteration, affecting backlog priorities. What should the project manager do?
A new key stakeholder has joined the company and is assigned to a hybrid project. Although experienced in their field, the stakeholder has only worked with predictive approaches. What should the project manager do?
A new major road project’s contractor contractually agreed to submit regular status reports and attend integration meetings. Midway through the project they stop attending meetings and submitting reports, saying it takes too much time. What should the project manager do first?
A new manufacturing line's equipment installation will be delivered in iterations. During one iteration, the vendor informs the project manager they cannot deliver some equipment on the agreed dates. What should the project manager do next?
A new marketing vice president has joined a software startup and is worried that the agile model lacks accountability for their role. What should the project manager do to ensure the vice president is confident the project will meet its agreements?
A new member joins a self-organizing team but is reluctant to speak or participate in discussions and decisions. Which two actions should the team take to engage this new member? (Choose two.)
A new member of a self-organizing team is struggling to deliver because the project uses unfamiliar technology. What should the project manager do?
A new privacy law takes effect at the start of next calendar year and the project must comply. What should the project manager do next?
A new product launch project is in its very early stages and requirements are evolving. Because of stiff market competition, the customer wants to keep scope flexible. The team plans to start work based on forecasts from a similar project delivered last year. Which project approach fits this scenario?
A new project has high turnover. Exit interviews indicate the project manager lacks relationship management skills, but the manager calls the departing staff lazy. How should the project manager stop the turnover?
A new project has two major deliverables with equal priority and identical delivery dates. The team is unsure which deliverable to finish first. What should the project manager do?
A new project kicked off after a planning session and is under direct executive oversight. After a review, the project manager overhears an executive ask a team member for a dashboard showing overall project status. What should the project manager do?
A new project manager discovered a change in tax policy that created a 25% cost overrun risk. The manager updated the risk register and continued the project. Later the CEO said the project might be cancelled because acceptable cost overrun is only 20%, which surprised the manager. What should the project manager have done to avoid this situation?
A new project manager discovers a client team member often delays progress due to lack of understanding, and that person was not listed in the previous communications list. What should the project manager do?
A new project manager discovers the team is rigid, resists change, and insists on traditional methods. The project is at risk if the team does not adopt an agile approach. What should the project manager do?
A new project manager finds health and safety requirements missing from an environmental project plan and wants to fix it right away. Why is this situation particularly problematic?
A new project manager finds roadblocks during execution. Processes match a previous troubled project, tasks are behind schedule, yet the team is following processes exactly. What should the project manager do?
A new project manager finds the work has been decomposed to the lowest level, but believes some useful information is missing. What should the project manager review?
A new project manager has been assigned to rescue a high-priority Olympic facility project that is behind schedule and facing heavy contractual penalties; the previous manager had many conflicts with team members and some stakeholders. What should the new project manager do first?
A new project manager is assigned to an agile project and wants to use motivation to sustain team performance throughout the project. What should the project manager do?
A new project manager is creating a time-sensitive social media strategy and the stakeholder communications management plan for a software company that is now fully remote. An existing standard operating procedure (SOP) describes how communications should occur. How should the project manager proceed?
A new project manager is planning an information security project that spans multiple countries. What should be the first step to gather customer requirements?
A new project manager joins an agile innovation project started two weeks earlier and finds the prior manager planned a predictive approach with the first major deliverable due at project completion in 8 months. What should the new project manager do?
A new project manager on a transformation initiative faces a dissatisfied functional manager during a status update, who criticizes the work in progress and points at the project manager. How should the project manager respond?
A new project manager receives data on team members and stakeholders including roles, past and current project involvement, and levels of organizational influence. What type of analysis should the project manager perform with this information?
A new project manager sees the team replacing an old system includes members experienced with the old system and others with little experience. What should the project manager do to ensure success?
A new project manager takes over a project that lacked a manager for several weeks. The team feels lost and some members are unsure of next steps and the final outcome. What should the new project manager do?
A new project manager takes over a project mid-implementation. At the first risk review, the manager notices team members are using a different version of the risk register than the one the manager has. What should the manager have done to prevent this?
A new project manager takes over a team after the previous manager resigned. A quick assessment shows low morale from continuous disagreements, tasks taking longer than planned, and the project is behind schedule. What should the project manager do?
A new project manager takes over an ongoing project. The previous manager reported the project on track and within budget, but stakeholders are unhappy because metrics show schedule delays and higher costs. What should the new project manager do?
A new project manager wants to track features in progress, completed, and scheduled to assess how the project is progressing. Which of the following will help assess the project’s state?
A new project must be kicked off in an organization that has regulatory requirements defined in its governance process. How should the project manager define the project's governance?
A new project team has formed, but some members feel uncomfortable and are working individually rather than as a team. What should you do to resolve this?
A new project will deliver hardware with detailed specs (including a sample machine) and user-interface software with only a basic spec requiring a user-experience design approach. Which project management approach should the project manager choose?
A new regulation must be implemented by a fixed enforcement date but only high-level requirements are provided and definitions may change. Which life cycle should you use for this project?
A new regulation will affect deliverables in phase four. The project uses an iterative approach and is completing phase two. What should the project manager do next?
A new resource joined an iterative project team but is not completing deliverables on time. How should the project manager address this performance issue?
A new scrum team is skilled and enthusiastic but has never worked together. The project leader requested an offsite team-building event, but the sponsor denied it to save money. The leader believes a team event is important. What should the project leader do?
A new sponsor is reducing the project's budget. As a servant leader, how should you handle the budget cuts with the team?
A new team member asks how much they need to learn about the organizational process assets (OPAs) on the company intranet. Another team member says only the basics are needed, but the project manager believes the new member should learn everything. What should the project manager do?
A new team member joined during the first sprint and proposed a new testing approach; the team is resistant. What should the project manager do?
A new team member joins a team that consistently delivers each iteration but does not understand many of the team's processes and begins to negatively impact the schedule. What should the project manager do?
A new team member joins an agile project, replacing someone who left. The team needs the new member to become productive quickly. What should the project manager do?
A new team member's performance has improved dramatically over months, measured by CPI and SPI of work packages. The manager has assigned new, unrelated work packages and wants to formally document the team member's success. What should the project manager do?
A new virtual project team will lead subcontractors across several countries and team members come from different cultures. What should the project manager do to increase team cohesiveness?
A new zoning-permit law for telecom towers could cause cost and schedule overruns for the network rollout. What should the project manager do?
A newly appointed client technical manager visits the project site to review deliverables and feels the project manager has not been providing enough information. What should the project manager do first to resolve this?
A newly appointed project manager hasn't worked with the team before, which includes senior and junior members. What should the project manager do to begin building an effective relationship?
A newly appointed project manager will lead a remote team and chooses the collaboration tools that worked on past projects. A few team members are unhappy with the choice. What should the project manager have done to avoid this?
A newly assigned engineer has the required skills but consistently waits for the project manager's authorization before acting. What should the project manager do?
A newly assigned project has a fixed-price contract specifying scope and final delivery date, but the project manager identified internal constraints that will likely prevent completion in the planned number of iterations. What should the project manager do next?
A newly assigned project has had significant conflict about status and compliance with international regulations. During a routine meeting the sponsor asks how often risks are reviewed. Which document should the project manager check first?
A newly assigned project manager discovers a contractor on an agile project has no agile experience. What should the project manager do?
A newly assigned project manager discovers that input from a business unit critical to project success is missing from project artifacts, and there are many complaints about operational results and alignment affected by that business unit. What should the project manager do?
A newly assigned project manager finds team performance below target, tasks not delivered on time, and weak team commitment. What should the project manager do?
A newly assigned project manager inherits a project with a very short schedule. During an iteration review, a key stakeholder reports inefficiencies in their work processes. What should the project manager do?
A newly assigned project manager joins a project that will use resources from an affiliate. When confirming availability, the deploying manager declines. What should the project manager do first?
A newly assigned project manager joins a team developing a new design product. The WBS and activity assignments are complete, but the manager finds tasks that other team members could complete sooner. If assignments remain unchanged, the project will be delayed two weeks. What should the project manager do?
A newly assigned project manager meets the team and learns that all management plans and project documents are missing. What should the project manager do?
A newly assigned project manager reviews the project management plan and discovers the project is behind schedule. What should the new project manager do?
A newly assigned project manager takes over an existing software project with a lean team of key stakeholders, SMEs, and senior developers. During a status review, the manager finds the team lacks direction and enthusiasm. What should the new project manager do?
A newly formed project team includes long-tenured employees and recent hires. The two groups have a communication gap and struggle to collaborate. What should the project manager do?
A newly formed team familiar with agile practices is meeting performance expectations, but many members are bored with daily routines. What should the project lead do?
A newly kicked-off project shows that team members have different expectations, and these misunderstandings are hurting productivity. Which document should the project manager use as a guide to resolve this?
A newly relevant project stakeholder proposes a change to project parameters during execution. What should the project manager do next?
A nuclear power plant construction will reduce the region’s reliance on external electricity. Some regional leaders support it, but parts of government want to stop it to focus on renewables. Which stakeholders should the project manager include in the stakeholder engagement plan?
A pharmacy must launch a medication delivery service in one month, though it normally takes five months. What should the project manager do?
A PM takes over a dental equipment project in the design phase and finds the prototype is missing a few requirement specifications. What should the PM do next?
A PM used a laissez-faire leadership style with a newly hired team; soon the team underperformed, the schedule slipped, and costs rose. What should the PM have done at project start?
A PMO and you agree to start daily standup meetings on a new project, but the team has never used them and some members resist. What should you do?
A PMO director discovers project managers are not consistently obtaining approval from cybersecurity and operations leaders before deploying code to production. The director asks a project manager to develop a solution. What should the project manager do?
A PMO is adopting adaptive practices and hired a hybrid-experienced project manager, but the team is slow to update artifacts. What should the project manager do to improve team performance?
A PMO project manager has completed updated project management procedures and templates covering predictive and agile approaches. What should they do after finishing the documents?
A power plant construction project is near a nature reserve and an environmental activist group is questioning the need for the project. The customer tells the project manager to disregard the group because they do not support the project. What should the project manager do next?
A preferred provider requested for an upcoming project often misses deliverable dates, but is the only company with the required experience. What should the project manager do during planning?
A primary stakeholder cannot consistently attend status meetings. The project manager has been updating them informally and regularly, but the project manager is resigning and will not brief the incoming manager. How should the project manager ensure the new manager continues these updates?
A product company is changing how it develops and releases products. Executives view this as a high-risk initiative that must succeed. What should the project manager do?
A product development team is distributed across four countries. A senior manager must hire a project manager to lead this virtual team. Which skill is required for success?
A product is in its final incremental iteration and the team is ready for final deployment. The financial manager asks to finish deployment and close the project quickly so it can be capitalized. What should the project manager do?
A product owner presented the backlog and the team raised concerns about implementing some features due to impediments. What should the project manager advise the product owner to do next?
A product team using prototypes for a multiyear initiative finds that a few user stories are taking longer to deliver. What should the project manager do?
A project delivers every two weeks. The customer complains they do not perceive business value in the delivered products even though deliveries were on time. Which activity should the project manager undertake?
A project depends on the client's vendor management system for critical requirements, but the vendor management team gains no direct benefit from the project. The project needs support from the vendor management head. What should the project manager do next?
A project engineer in country A complains a sample from a supplier in country B is the wrong length. During a call, the supplier checked the drawings and insists the measurement is correct. What should the project manager do next?
A project experienced schedule delays requiring overtime to meet critical milestones, which caused some misunderstandings among team members. The sponsor has provided a monetary award. How should the project manager use the award?
A project finished ahead of schedule, under budget, and delivered expected benefits. The sponsor distributed recognition certificates but accidentally omitted a key team member. How should the project manager handle the missed team member to avoid disappointment and demotivation?
A project has been authorized and the project manager recognizes that a high-performing team is required for success. What should the project manager do next?
A project has just kicked off and management expects the first iteration's deliverable to allow the marketing team to present the product prototype to potential customers. What should the project manager do?
A project has met the agreed product requirements and is closing. There is remaining schedule time and excess budget, and resources are not yet reassigned. Product champions want to continue adding functionality. What should the project manager do?
A project has multiple work packages, each with defined scope, but funding is provided at the project level. How should the project manager determine whether the allocated resource budget will cover the project's resource costs?
A project has stalled. What should the project manager do to get it moving again?
A project implementing a new process will be rolled out in stages. A demonstration is planned for pilot business units. A manager from a unit scheduled later asks to attend the sprint review. What should the project manager do?
A project in development has a few tasks behind schedule. Investigation reveals some team members were pulled to other assignments, reducing their focus on this project. Which two actions can the project manager take to bring the team back on track? (Choose two.)
A project in execution has high complexity and many regulatory requirements, so the project manager schedules a management review with senior executives. What should the project manager review during that meeting to make it effective?
A project in execution is affected by a company reorganization and some key team members may leave the project. What should the project manager do next?
A project in execution is behind schedule and missing some materials. A contractor offers to supply the missing materials and cover the cost because internal procurement would cause more delay. The project manager disagrees with the contractor's proposed costs. What should the project manager do next?
A project in execution reports to a program manager and the project manager chairs its steering committee. A steering meeting in two weeks will present how schedule performance to date will be measured. What should the project manager prepare?
A project in testing is nearing closeout and will transition to operations support, but many new operations team members unfamiliar with the project have just been added, putting acceptance at risk. What should the project manager do to mitigate the transition risk?
A project is 70% complete when the sponsor requests an additional deliverable. What should the project manager do first?
A project is 90% complete when a key stakeholder requests adding a certification program to the project. Another stakeholder objects and says the project management plan should not change so late. What should the project manager do?
A project is about to start and the project manager discovers the client lacks a knowledge management system and has no requirement for one. What should the project manager do?
A project is behind schedule and over budget, creating a problem for the next deliverable. Stakeholders are very concerned after being informed. What should the project manager do to reduce stakeholder concerns?
A project is behind schedule due to delayed equipment installation, affecting many other activities. The manager responsible for delivery informed the project manager of a capacity issue for the installation team. What should the project manager have done to prevent this situation?
A project is behind schedule due to many scope changes. This risk was recorded in the risk register during initiation. The team fears blame and suggests requesting an extension. What should the project manager do first?
A project is delayed because key decisions are affected by conflicting views between senior management and external stakeholders. What should the project manager do?
A project is delayed because significant rework from a quality problem is affecting the critical path. What should the project manager do?
A project is halfway through execution and its deliverables' quality standards were formally accepted. A government agency has issued new standards requiring changes to the deliverables. What should the project manager do?
A project is in its later stages and all high-level risks from the risk management plan have been resolved or are no longer applicable; only low-level risks remain. What should the project manager do now?
A project is in the knowledge transfer phase. Several SMEs visited the client site and documented various process deviations but did not share them with the project team. How can the project manager ensure knowledge is transferred across the team?
A project is near completion when a key stakeholder proposes new ideas to improve user appeal and asks that the project not be closed. What should the project manager do first?
A project is nearing completion and stakeholders are proud of the results. The project management office (PMO) recommends the project manager lead a similar follow-on project. What should the project manager do next?
A project is nearly complete and contingency time is gone. The project manager imposed a strict process to keep the deliverables on time and on budget, which is creating resistance from the team. How should the project manager address this resistance?
A project is ready to begin and resources have been assigned. The development manager then informs the project manager that a key resource is unavailable due to a family emergency and that all other developers are assigned to other projects with no extra capacity. What should the project manager do next to address the resource gap?
A project is trending to exceed its cost baseline. What should the project manager do first to manage the budget?
A project leader must form an effective five-member agile team for a new project. If there are no constraints, which team should they select?
A project manager accepted a delivery at the project site but the items were poor quality. The vendor fixed the items, and more deliveries from this vendor are expected. What should the project manager do going forward?
A project manager acting as a servant leader is struggling to meet deadlines on a critical roadway construction project because the team is underperforming. To get the project back on schedule, what should the project manager do first?
A project manager and project team are developing a strategy to engage internal and external stakeholders. Which approach should they follow?
A project manager assigned team members to work in pairs on many technical reports. Important information was not shared properly, causing delivery delays and project failure. What is the root cause?
A project manager assigned to a building construction project has learned agile methods and wants to apply agile practices. What should the project manager do?
A project manager assigned to a customer experience project learns customer satisfaction is poor with many unresolved daily queries and the customer service team is overwhelmed. Which two actions should the project manager take? (Choose two.)
A project manager assigned to a customer's analysis project must keep the team's performance ahead of the planned delivery schedule. What should the project manager do to improve future sprint cycles?
A project manager begins receiving emails from various stakeholders asking for project status. What should the project manager do to prevent this in the future?
A project manager chose a highly adaptive approach for a large-scale project with many iterative tasks requiring specialized experts. The manager wants practical plans with strong team buy-in. What should the manager do next?
A project manager completed an electronic invoicing implementation. The finance manager reports the team found three invoices with errors. Which two documents should the project manager update as soon as possible? (Choose two.)
A project manager consolidates metrics in an agile project and finds team productivity has declined: items sent to development per person dropped 10%. RCA shows a knowledge gap in a modeling framework. What should the project manager do next?
A project manager created a contingency plan for a known risk. The risk occurred, but the client insists on using a new workaround that will cause delays and need extra budget. What should the project manager do?
A project manager discovers knowledge gaps in the team related to the core competencies needed to deliver the expected results. What should the project manager do to achieve the desired outcomes?
A project manager experienced in predictive methods is leading an agile project with a newly formed team. After two sprints there are no outcomes and pressure to deliver is high. Which leadership style should the project manager adopt at this stage?
A project manager finds it difficult to follow standardized knowledge-transfer processes because teams and stakeholders are dispersed across field sites, the office, and remote locations, and some members have limited access to shared electronic files. How should the project manager handle this challenge?
A project manager for a factory construction in a small town is planning stakeholder engagement. The local community is speculating about jobs and environmental impacts, and these rumors are recorded in the risk matrix. How should the project manager engage the community?
A project manager for a large construction project finds the client's blueprints appear incomplete. What should they do first?
A project manager for a strategic initiative learns a new stakeholder is interested and wants them fully informed of the project's goals, objectives, benefits, and risks. What should the project manager do to improve the project's chances of success?
A project manager for an agile project wants to create a highly engaged team. How should the project manager accomplish this?
A project manager for an education project must train staff in application development. The customer is providing the training facility and the first session must start in two weeks. The customer calls to say the facility will be unavailable in two weeks due to unforeseen problems. What should the project manager do next?
A project manager has been asked for performance feedback on a team member and wants additional input from the team because there are no performance metrics. What should the project manager do next?
A project manager has been assigned to a multimillion-dollar project that is high risk because no similar projects exist and there is no historical data. Some external stakeholders are reluctant to support the project. What approach should the project manager take?
A project manager has been leading a highly complex project and ensured all required tasks were completed. During a recent external audit, the manager was informed that a heavy penalty was imposed on the project for the latest implemented module. What should the project manager have done to prevent liabilities from that implementation?
A project manager has begun a complex oil refinery project. Although the project is in initiation, the sponsor repeatedly asks for concrete dates for the most important milestones. When can the project manager provide those dates?
A project manager has just been assigned to lead an experienced agile team. How should the project manager influence the team to achieve the project objectives?
A project manager has run an agile project for six months; over the last two iterations velocity has dropped due to a new technology needed for the product. What should the project manager do to continue delivery and return to expected velocity?
A project manager has team members across many time zones. Work frequently stalls because one office must wait for another to be awake to answer questions. What should the project manager have done to prevent this?
A project manager has used a predictive approach with the same stakeholders for three years. Two weeks before kicking off a large, complex project, the organization strongly encourages adopting agile. What should the project manager do?
A project manager held a meeting and finalized the project schedule. A critical stakeholder who was not consulted later objects because they have a preexisting commitment that conflicts with the published dates. What should the project manager do first?
A project manager hired a consulting firm for a design study with a strict cost policy, using cost triggers and trend analyses. Which tool is the project manager using?
A project manager hires a new team member from an agile environment to work in a predictive environment and plans to leverage the new member's agile experience with the team. How should the project manager integrate the new team member effectively?
A project manager holds periodic progress review meetings to address issues. What should be first on the meeting agenda?
A project manager identifies a risk with a high likelihood of occurring. How should the project manager handle this risk?
A project manager in an IT firm starts a project with team members across five countries and four time zones. In early meetings with the sponsor and stakeholders, attendees join late, have internet connection problems, and experience language barriers. What should the project manager do to improve team communication?
A project manager in country A must open the organization's first physical store in country B. The sponsor selected the city and wants to minimize potential issues with the local government. Which action should the project manager take?
A project manager in one country reports to a lead project manager in another country. The lead PM repeatedly demands updates and uses multiple communication channels if the project manager does not respond within minutes. Both are equal in seniority and report to the same functional manager. How should the project manager proceed?
A project manager invites the CEO, sponsor, team members, and an external client representative to review the project management plan. While presenting the budget, the CEO asks to end the meeting. What should the project manager have done to prevent this?
A project manager is about to start a large-scale project with unclear requirements, a fixed deadline, and a fixed budget. The client cannot provide a product owner due to limited capacity and wants to be involved only a few times during the project. How should the project manager plan and manage the project?
A project manager is about to start a new project while all team members are working remotely. How should the project manager ensure continuous information sharing?
A project manager is asked to negotiate between two team members who frequently misunderstand each other so the project can move forward. What should the project manager do?
A project manager is assigned a low-priority project with new team members who lack formal project experience. The team has requested deadline extensions for the first development increment twice. What should the project manager do to support the team?
A project manager is assigned a project due at year-end. The vendor informs them a core component cannot ship on time, affecting the schedule. What should the project manager do next to reduce the impact?
A project manager is assigned after the charter is approved and finds major budget items necessary for the outcome were omitted. What should the project manager do next?
A project manager is assigned halfway through a project. Team members are distributed across the country and rarely meet in person. During a status review, a stakeholder says they were unaware of the deliverable status. What should the project manager do first?
A project manager is assigned to a large construction project with over 100 team members and needs to ensure each requirement links to business and project objectives. What should the project manager do?
A project manager is assigned to a major construction project important to the city and tied to a local official's election promise. A new sponsor now wants to add aspects the previous sponsor did not support. What should the project manager do next?
A project manager is assigned to a new marketing campaign. The sponsor provides an approved project management plan that details scope, business requirements, deliverables, and stakeholders. The project manager requests the project charter to better understand the project, but the sponsor says the project is small and doesn't need a charter. What should the project manager do?
A project manager is assigned to a new project that will use an agile framework. The sponsor requests a cost estimate to build the business case. What should the project manager do?
A project manager is assigned to a new project to launch a product quickly and test market readiness. The project is part of a large business transformation and aims to open delivery channels. Which delivery approach should the project manager recommend?
A project manager is assigned to a project in an organization that lacks a PMO and has no formal governance policies, procedures, or guidelines for this type of work. What should the project manager do first to determine an appropriate governance approach?
A project manager is assigned to a project that consolidates regional operations into a global operation. The sponsor says the unification could create efficiencies but is unsure about the return on investment (ROI) and asks the project manager's opinion. What should the project manager do?
A project manager is assigned to a project with a long timeline and a complex scope. The client wants both a high-level, long-term plan and something that works immediately, with features added as the project progresses. How should the project manager plan and deliver this project?
A project manager is assigned to a regulatory project for their country with a very tight deadline and no team assigned. A peer mentions a project with the same scope for another country was completed one year ago. What should the project manager do first?
A project manager is assigned to a strategic communications project involving SMEs, interns, and new recruits. The project is stalled because interns lack necessary knowledge; training funds are exhausted and the project must still meet its deadline. Which two actions should the project manager take? (Choose two.)
A project manager is assigned to a technical research project. The project team has been assigned and the SME provides a list of technical skills required for project execution. What should the project manager do next?
A project manager is assigned to a yearlong project. Before the design phase starts, a competitor announces they will release a similar product in 8 months with fewer features. Which two actions should the project manager take next? (Choose two.)
A project manager is assigned to an agile tax-related project. Lessons learned from a prior project identify a key stakeholder who is a tax expert and willing to help. How should the project manager use this information?
A project manager is assigned to build 100 wells for a community that urgently needs water. What should the project manager do next?
A project manager is assigned to develop a mobile app. The sponsor wants the app to outperform their closest competitor and expects the team to start immediately. What should the project manager do first?
A project manager is assigned to develop maintenance planning software for a power plant. A similar effort executed by another department was closed for poor performance. Concerned about repeating that outcome, what should the project manager do in advance to help ensure success?
A project manager is assigned to improve business operations for a trading firm. The team has just completed the discovery phase and must present feasibility to the business team in four weeks. How should the project manager advise the team to proceed?
A project manager is assigned to lead a software project for a government agency. The company previously attempted similar projects in other industries but failed. What should the project manager do to improve the chance of success?
A project manager is assigned to lead an infrastructure project spanning several countries and multiple time zones within a subregion. Most team members will likely never meet in person but must collaborate to deliver the project. What should the project manager do to ensure effective collaboration among remote team members?
A project manager is building a bridge. High-level project elements are managed predictively, while the software that retracts the bridge is developed using agile methods. During development, the workflow is frequently disrupted by delays and impediments caused by missing information. How should the project manager address this?
A project manager is chosen to deliver a key flagship solution where agility, market adaptation, and rapid response to market offerings are critical success factors. What is one key activity the project manager should undertake to ensure the company's success?
A project manager is collaborating with the product owner and customer stakeholders to prioritize the product backlog and plan delivery dates. Customers want several deliverables marked high priority, while the project manager has technical tasks that should also be high priority. What should the project manager do?
A project manager is considering a high-performing junior team member as a candidate to be the new project manager for a current project. What should the project manager prepare to support a recommendation to senior management?
A project manager is executing two projects at the same time. The critical project's duration must be shortened, but there are insufficient resources and no activities can be overlapped. What should the project manager do?
A project manager is having trouble getting final acceptance of some deliverables from a stakeholder for reasons outside the project acceptance criteria. What should the project manager do?
A project manager is implementing a new time management system to be rolled out organization-wide over three months. Some managers are uncertain about the transition. How should the project manager align with managers during the rollout and cutover?
A project manager is implementing new software, but some department staff question the need for the change and believe it will hinder their current processes. What should the project manager have done at the start to prevent this resistance?
A project manager is in rapid development on a joint application development module. Management wants delivery in two weeks; the module must integrate with others on a similar timeline, but release management has a three-week backlog. What should the project manager do?
A project manager is initiating a new project with team members in different countries. The team planned to use a particular tool for virtual meetings, but that tool is not available in one member's country. How should the project manager handle this?
A project manager is initiating an agile project that includes external components from vendors. One vendor cannot deliver its component incrementally or collaboratively. How should the project manager handle this?
A project manager is leading a complex research project with high uncertainty. A request is made to implement a mechanism to measure the quality of deliverables. Using a hybrid approach, which techniques can be used to accomplish this?
A project manager is leading a hybrid project where the only resources experienced in agile are not at the project manager's location. With a strict schedule and budget, the project manager is concerned about delivery. What should the project manager do?
A project manager is leading a major project in a government organization that has no PMO and no project management policies. Managers are unaware of their project responsibilities. What should the project manager do?
A project manager is leading a national rollout of an innovative product in a regulated, change-prone environment. The PMO needs visibility into regulatory constraints while retaining flexibility. Which tool should the project manager use?
A project manager is leading a new project type in a traditional organization that resists change. Which two factors should the project manager consider when developing the cultural portion of the project plan? (Choose two.)
A project manager is leading a newly formed agile team. The functional manager has assigned tasks to team members, but the team does not feel empowered. How can the project manager promote empowerment and accountability?
A project manager is leading a software project to generate savings for a major financial institution. The original duration was 13 months but execution issues extended it to 16 months. By month 11 the expected savings were exceeded, although not all functionalities planned for that time were complete. How should the project manager inform stakeholders of progress?
A project manager is leading a team with members of mixed experience—some experts and some with less than one year. The steering committee has approved the project schedule. What should the project manager do?
A project manager is leading an agile project in an organization with no prior agile projects. To ensure the project meets compliance requirements, what should the project manager do?
A project manager is leading an education project to train a workforce in application development. One deliverable is placing top students as interns on the customer's active projects, but the customer currently lacks enough active projects. The project manager decides to create internal projects to provide internships without increasing the customer's costs. Which three actions should the project manager take? (Choose three.)
A project manager is leading an enterprise transformation that delivers incremental changes to improve value at the organizational level. What should the project manager do to ensure success at both the team and organizational levels?
A project manager is leading an enterprise-wide software project with strong senior management support and high business impact, but is having difficulty gaining support from several key departments. What should the project manager do?
A project manager is leading an in-house project in its very early stages. The project is similar to one that ended a year ago. What should the project manager do to analyze stakeholders?
A project manager is leading development of a mobile banking app using a hybrid approach. The team held daily standups each morning, but due to an issue 50% of the team must work from home and management directed no in-person standups. Team members complain about poor information sharing. What should the project manager do?
A project manager is leading the organization's first agile project and notices at kickoff that the team lacks a shared understanding of agile. Concerned about the impact, what should the project manager do?
A project manager is managing project scope and creating a work breakdown structure (WBS) with the team. How should the project manager structure the WBS?
A project manager is managing the transition to operations and the sponsor wants to ensure end users receive good support. What should the project manager do?
A project manager is moving from a predictive life cycle project to a new agile project. How should the project manager manage and control scope for the new project?
A project manager is newly assigned to lead teams in a hybrid environment working on several critical projects. What should the project manager do to ensure the right authority and environment for effective delivery?
A project manager is newly hired at a company with no project governance. At kick-off, a stakeholder stresses the project must meet the company's strategy, investment, and compliance requirements. What should the project manager do?
A project manager is opening a new overseas office. A stakeholder raised potential permit delays; SMEs recommended more time and the CCB agreed. Which document should the project manager update first to record this change?
A project manager is overseeing a complex project with a high rate of change. Which strategy should the project manager use to help ensure successful completion?
A project manager is overseeing a technical project that requires extensive documentation as a key deliverable. In a review meeting, a stakeholder reports the latest documentation contains a reference to unrelated products. What should the project manager do?
A project manager is participating in procuring a supplier for an online e-learning sales application and will take over the project after the supplier is chosen. What should the project manager do before the project starts?
A project manager is responsible for deploying a new solution that a third-party vendor will integrate into the environment. The vendor announces a delay in a key component that will affect the project schedule. What should the project manager do?
A project manager is rolling out a product feature to increase subscribers for a video-streaming app. During backlog grooming, business stakeholders could not understand how the feature integrates and raised concerns. How can the project manager demonstrate the feature integration?
A project manager is running an agile project for the first time. During a sprint the team cannot agree on the scope of a feature. How should the project manager help resolve this?
A project manager is starting a project using a hybrid approach and notices some team members only know predictive methods. What should the project manager do first to achieve good project performance?
A project manager is the servant leader for an ongoing project that has historically had unexpected problems. The main stakeholder is hesitant to proceed with remaining sprints even though there are no open issues or risk indicators. What should the project manager do?
A project manager is tracking project performance, but a key stakeholder refuses to accept the project's KPI results. Which tool or technique should the project manager use?
A project manager is trying to assess team performance in an agile environment. For the same scope of work, Team A estimated 100 story points and Team B estimated 125 story points. Which team is performing better?
A project manager is working on an ERP initiative with stakeholders across many business lines. The project manager begins to identify, evaluate, and categorize stakeholder relationships for the program. What is the purpose of this process?
A project manager joining a governance consulting engagement in its initiating phase is asked to evaluate supplier selection. Many candidates exist, including former suppliers and those recommended by the sponsor. What should the project manager do?
A project manager joins a banking IT project whose team has used a predictive approach for over 10 years. Management wants to adopt agile. After introducing agile, many team members resist since their performance has been above average. Which two actions should the project manager take? (Choose two)
A project manager joins a company transitioning to agile. Some stakeholders want the entire project defined and planned upfront, while the sponsor needs a quick win to secure continuation. Which approach should the project manager use?
A project manager joins a new project where stakeholders are grouped into four categories and must define the communications approach. How should the project manager manage communications?
A project manager joins a team delivering a customized ERP system. The development team identifies a potential design problem and, after reviewing it with the product owner and team, all agree to revise the approved design to avoid a deployment defect. What should the project manager do next?
A project manager joins an agile project with an aggressive timeline and a fixed budget. Most items remain in the backlog and only a few are in progress or complete. What should the project manager do?
A project manager joins an existing project. One stakeholder is unhappy with the frequency and types of updates and requests more information be shared. What should the project manager do next?
A project manager knows the organization's industry standards are not reflected in the project deliverables. What should the project manager review next?
A project manager leading a cross-departmental project finds stakeholders have diverse expectations, causing frequent confusion and misunderstandings. How should the project manager integrate these diverse stakeholder groups?
A project manager leading a software project for power-plant maintenance is analyzing performance data to forecast potential future schedule slippage. What should they do?
A project manager leads a critical business transformation to add a mobile module to a desktop application. Marketing believes a key competitor is developing a similar product. Which delivery approach should be used?
A project manager leads a global virtual team that frequently misses important messages, causing missed deadlines. What should the project manager do to improve team effectiveness?
A project manager leads a large project with 70 stakeholders and has heard conflicting customer expectations, leaving some requirements unclear. What should the project manager do to build consensus on the requirements?
A project manager leads an electrical project across five towns. The team reports one town is now refusing access even though it was engaged before the project started. What should the project manager do?
A project manager leads an innovation project with high uncertainty and many risks. What risk-management strategy should be used in an agile approach?
A project manager leads three projects in a program focused on product commercialization. After the projects enter the market, the project manager stopped attending recurring team meetings. The program manager asks that the project manager continue attending those meetings to keep team touchpoints, but the project manager believes the program manager should handle them. How should the project manager handle this request?
A project manager learns that parts delivered by a supplier have defects, causing delays in testing. The supplier insists all parts were delivered per the contract. If the defects aren't fixed within a week, the product release will be affected. What should the project manager do?
A project manager led a hybrid project under a time-and-materials contract. After delivery and client acceptance, the client returned one week later asking to fix two defects. The project manager provided a time and cost estimate and asked the client to confirm, but the client insisted the fixes should be free. What should the project manager have done to prevent this?
A project manager logs impediments discussed during daily team meetings. The risk register keeps growing and only a few impediments have been mitigated. What should the project manager do?
A project manager meets external stakeholders to explain objectives and set expectations. A key stakeholder appears to support the project only if unrelated projects receive financial support. Due to cultural sensitivities the project manager is reluctant to be direct, and the project cannot proceed without this stakeholder's support. What should the project manager do?
A project manager meets with a development team to estimate time to build a software application. The developers are new to the company and have never built a similar application. Which estimation technique should the project manager recommend?
A project manager moves to a new division and takes over an agile project in an unfamiliar domain. To understand the project risks, what primary tool should the project manager use?
A project manager must deliver a challenging project on time and on budget by empowering team members, removing organizational impediments, and facilitating collaboration. How should the project manager lead the project?
A project manager must develop a coaching model to support and recognize team members' growth. What should they consider when defining the coaching strategy?
A project manager new to agile finds that unclear project objectives and an undefined Definition of Done (DoD) have caused other projects to stall, with sponsors repeatedly asking for more features. What should the project manager do to prevent this?
A project manager new to an organization notices an imminent deadline is likely to be missed because of delays from a lack of resources. What should the project manager do next?
A project manager notices a previously high-performing, key team member's performance has declined. What should the project manager do to motivate and improve that team member's performance?
A project manager notices a team member struggling with tasks, which may delay completion. Team morale is low because they will lose the expected bonus if the project is late. What should the project manager do next?
A project manager obtained market information indicating the ongoing project's business value will be reduced. The project manager believes the project should be stopped. How should they handle the situation?
A project manager on a construction project is asked by the company owner to produce cost estimates for a new decoration project within 4 hours. How can the project manager complete this task?
A project manager on a cross-functional agile team has a software project with many features that will take about a year to complete. The CEO insists the solution must meet business goals by year-end in 6 months. How should the project manager align stakeholder needs and expectations?
A project manager on a global scaling initiative conducted many stakeholder interviews. During user story creation the product owner encountered stakeholders with conflicting requirements. How should the project manager respond?
A project manager on a high-risk project is concerned a schedule delay could push the go-live date. What should the project manager do next?
A project manager on a hybrid project is negotiating the contract with the client. The project has experienced delays from technical issues and new dependencies, though the manager expects to recover time in upcoming sprints. A key stakeholder asks if the contract deadlines will be met. What should the project manager do first?
A project manager on a hybrid project must ensure all team members collaborate and stay aware of ongoing changes. What should the project manager do?
A project manager on a large multiyear industrial project has diverse stakeholders across regions and is facing a stakeholder engagement issue. Which two tools should the project manager use to identify the underlying cause of why engagement isn't producing the planned results? (Choose two.)
A project manager oversees three virtual teams; Team A is in a different time zone from Teams B and C. Team A feels excluded because information arrives late or is missed and B and C prioritize each other. Guidelines exist but need improvement. Which two actions should the project manager take to improve collaboration? (Choose two.)
A project manager prepared a benefits management plan. Which of the following should be included in this document?
A project manager receives a clear project charter from the PMO, but during scope management some requirements differ from those in the charter. What should the project manager do?
A project manager receives a serious complaint from a functional manager about a team member. What should the project manager do?
A project manager receives an email from a customer saying they no longer want to work with one of the project team members, without giving a reason. The manager is concerned because that team member is highly skilled and critical to a major deliverable. What should the project manager do to ease the situation?
A project manager regularly issues project progress reports, but some stakeholders have complained that the communication does not meet their needs. What should the project manager do?
A project manager runs a government project to develop small businesses in remote towns. The team cannot conduct entrepreneurship training in some towns because local municipal governments refuse to authorize it, putting implementation at risk. What is a likely reason for this?
A project manager starts a new project and must ensure team members and stakeholders are trained. Interviews reveal the team has experience with different agile methodologies. What should the project manager do?
A project manager takes over a project mid-execution. The sponsor asks to ensure the work and product remain aligned with the intended business value. What should the project manager do?
A project manager takes over during requirements gathering. A stakeholder claims they haven't received progress updates even though weekly reports were sent. What should the project manager do to ensure stakeholders get proper information?
A project manager tells the sponsor that, per the communications plan, a weekly status email will be sent. The sponsor says the email is unnecessary because they will request status updates when needed. What should the project manager do next?
A project manager was replaced early in a new project. The new manager finds the business team unsupportive and learns senior management does not fully back the project. What should the new manager do next?
A project manager was transferred to another country, completed planning, and began execution with good progress. At a sponsor meeting, stakeholders complained the manager's emails are very harsh. What should the project manager do to resolve this?
A project manager working on a critical path activity identifies a delay in product delivery due to a foreseen event. What should the project manager do first?
A project manager working on a large project in another country notices that only a few team members are handling all releases. What should the project manager do to prevent this in the future?
A project manager working with a Scrum team finds the team continually misses deadlines. The steering committee is concerned about delivering expected value. Analysis shows one team has a competency mismatch. What should the project manager do?
A project must export 150 packages to the customer, but only 30 packages have been cleared for shipment. The logistics manager sent details to the customer two weeks ago and set up weekly conference calls, but the customer has not joined the calls. How should the project manager handle this?
A project must follow mandatory regulatory compliance requirements. What should the project manager do to ensure those requirements are met?
A project near completion is behind schedule. Contingency funds are exhausted, but the remaining budget should suffice to finish. The only SME on the project has been asked by their manager to address an operations issue. What should the project manager do?
A project nearing the end of execution is told by a senior stakeholder that a critical requirement was omitted from scope and without it the project delivers no value. What is the first thing the project manager should do?
A project needs to acquire a large volume of electrical supplies on a weekly delivery cycle. Many suppliers want to partner, so the project manager expects to negotiate a good price. What should the project manager do first to ensure the best overall value in the future contract?
A project provides incremental deliveries to the market every three months. The team is formed and the product backlog was prioritized by the product owner. After four iterations the product owner escalates complaints to the CEO because the product does not meet their expectations. What should the project manager have done to prevent this?
A project replaced the product owner with someone who knows less about the product than the rest of the team. The team disregards the new product owner's opinions and relies mainly on the project manager. What should the project manager do?
A project requires a large amount of equipment that must be on-site before any other activity can start, but procurement has a lengthy approval process. What should the project manager do?
A project requires specialized architecture services and is considered high risk. The external architect providing those services has accepted another job and will resign soon. What should the project manager do next?
A project requires strong collaboration with the business, and the project manager is unsure which approach to use. A senior project manager will advise them. What guidance should the senior project manager give?
A project scheduled for four months is split into eight iterations. In the first retrospective, the team discovers only one member has experience with a key project requirement. What should the project manager do?
A project scheduled to meet a target date was delayed by an unforeseen risk event. How should the project manager compress the schedule so the completion date is not affected?
A project scope statement was approved and the core team assigned. The project manager took a temporary medical leave while the team developed a detailed schedule, which is nearly complete on the manager's return. What should the project manager do?
A project selection committee is shortlisting projects for the coming year. Which selection criterion should the project manager recommend?
A project sponsor demands technical specifications for a component but lacks authorization to view them. What should the project manager do first?
A project sponsor has asked the project manager to reprioritize the team's tasks to include a feature that is not part of the project's minimum viable product (MVP). Although the sponsor strongly wants the feature, adding it could cause team burnout and/or delay the release. How should the project manager address this situation?
A project sponsor has requested adding scope to the project. How should the project manager accommodate this request?
A project sponsor insists the project scope include two geographic locations, but the approved project charter includes only one. What should the project manager do?
A project sponsor requests an enhancement be added to the project. How should the project manager handle this request?
A project sponsor wants software with 30 features to be used in 10 countries. The team feels overwhelmed by the scope. What should the project manager do?
A project stakeholder left and was replaced by a family member of a team member who does not attend meetings but asks that team member for project updates. What should the project manager do?
A project team compiles a large volume of data for a stakeholder status report. What should the project manager do next?
A project team completed a sprint delivering two features for a fleet management system. Although the features were delivered, the sprint had several issues and conflicts that left team members upset and demotivated. What can the project manager do to improve the team's motivation and engagement?
A project team completed an iteration and the product passed inspection, but an additional feature was added and the customer believes it may introduce new risks. What should the project manager do to prevent this from happening again?
A project team consistently delivers value-added features each sprint but is neglecting documentation. How should the project manager ensure documentation stays current?
A project team delivered a critical deliverable, but the customer complained the maintenance manual was not included. What should the project manager do next?
A project team has been formed, tasks assigned, and all members have agreed to use a hybrid approach. What should the project manager do to ensure the team functions as an organized unit?
A project team has contracts for vehicles and construction services. Midway through execution, the vehicle supplier cannot deliver and there isn't enough time to find another supplier without delaying the project. What should the project manager do to procure the vehicles?
A project team has finished the initial sprint for an automated payroll system. The project manager has scheduled sprint planning with the product owner and team to decide which features to work on next. Which two pieces of information are needed to make the meeting productive and effective? (Choose two.)
A project team has members in country A and subject matter experts in country B with a 12-hour time difference. What can the project manager do to improve interactions between teams in both countries?
A project team installed software, transferred knowledge to operations, sent the final report, and celebrated. One week later the client sends a list of unmet requirements and asks for fixes within the original budget. What should the project manager have done to prevent this?
A project team is building a product over multiple iterations and delivering incremental value. When should that value be demonstrated?
A project team is delayed on a task that proved more complex than estimated. This critical task could affect the current iteration goals. Which two initial actions will help the team address this obstacle? (Choose two.)
A project team is designing a solution for a complex project with unclear customer requirements, so daily meetings between the team and the customer were agreed. Several external contractors object, saying the meetings are a waste of time. What should the project manager do?
A project team is distributed globally across different time zones. The project manager wants to improve collaboration. Which three actions should the project manager take? (Choose three.)
A project team is executing an agile software project. The project manager is concerned a virtual team may not perform as well as a colocated team at headquarters. Which two actions should the project manager use to ensure the team meets performance expectations? (Choose two.)
A project team is implementing an enterprise notification tool with a vendor. The project manager noticed the vendor's developer had been reporting the same status for several weeks. A few days later the vendor reports the deliverable will be late due to resource constraints. What should the project manager do next?
A project team is shifting from predictive to agile. The manager wants to reduce production support issues; the operations handover is a recurring problem. What should the project manager do to improve this?
A project team new to agile is in progress. After the first sprint review, team performance declines because there is not an adequate flow of work. What should the project manager do?
A project team of eight is working on a complex project. The chief technical designer prefers to work alone and rarely speaks in meetings but delivers good designs. The technical lead is energetic, frequently voices opinions, and constantly clarifies ideas in discussions. What should the project manager do to improve team performance?
A project team of experienced young professionals fears a lack of direction during execution, based on past projects. Which two actions should the project manager take to prevent that from happening here? (Choose two.)
A project team that has worked together for about two years has a member who consistently outperforms peers during execution. How should the project manager recognize this high performance?
A project to build a manufacturing complex will proceed in three phases: engineering, procurement, and construction. The procurement phase is in initiation. The sponsor wants to follow the planned phases but also accommodate new data, customer input, and changes as the project progresses. How should the project manager approach this project?
A project to deliver a proof of concept is being planned, but business and technical stakeholders cannot agree on what should be in the final product. What should the project manager do?
A project uses new, complex technology that most stakeholders do not understand. As a servant leader on this complex, innovative project, what should the project manager do?
A project uses subcontracted resources from a sister company. What should the project manager do to ensure the subcontracted resources are smoothly integrated?
A project using a hybrid approach has three sprints remaining. A team member informs the project manager they are leaving the company, and the functional manager has approved the departure. What should the project manager do first?
A project using shared resources from other projects is due in three days when the team reports a delay because a component was not delivered on time due to competing priorities. What should the project manager have done to prevent this delay?
A project was completed within scope, schedule, and budget at the end of the final iteration. At the project celebration, a business stakeholder called the project a failure because it did not deliver business value. What should the project manager have done to prevent this perception?
A project will be executed across multiple localities and countries. Just before execution, a press release from an affected community expresses disapproval. What should the project manager do first?
A project will deploy a new solution to branches in different countries. Each country's deployment team encounters similar issues but resolves them independently. What should the project manager do to improve collaboration among the teams?
A project will launch a digital version of a well-known product, but stakeholders lack a clear vision for the digital product. What should the project manager do to increase value delivery?
A project will provide local community health facilities to support improved sanitation. How should the project manager keep community members informed of project progress?
A project with a fixed timeline is starting its first of six iterations, but the team lacks the required skills. What should the project manager do?
A project with tight deadlines has a team member who is always silent in meetings. The project manager learns this person lacks knowledge of the technology and worries it will hurt productivity. What should the project manager do?
A project within a program has known high-level requirements, but priorities for some requirements are uncertain because they depend on other program projects. How should the project manager prepare for the next steps?
A project's business case was just approved and the project manager is creating the benefits management plan, but alignment with the organization's vision is unclear. What should the project manager do first to confirm alignment?
A project's scope is to replace street signs within a 10-km radius. The client refuses to sign the project closure report unless the radius is extended by 1 km to align with the council's development plan. What should the project manager do?
A project's scope was created with many assumptions. During execution those assumptions changed and now threaten the planned business value. What should the project manager do next?
A quality audit found that attendance lists for project risk review meetings were not available. Why is maintaining an attendance list important?
A recent quality audit failed and produced multiple action items. The new project manager finds new stakeholders and possibly new audit resources are required. What should the project manager do next?
A regulatory agency has banned manufacture of a certain thickness of plastic packaging effective in 12 months. The project manager at a startup making alternative packaging has identified new products as part of risk management that could serve a growing customer base. What should the project manager do next?
A remodel project lacks records of the original product design and execution. Stakeholders doubt success without this information and hesitate to support the project. What should the project manager do?
A required input for a deliverable was missed because of a miscommunication with the vendor, extending the project's critical path. What should the project manager do next?
A research and development team is completing a two-year initiative and the project manager is concentrating on closeout activities. Which activity should be prioritized?
A retail chain is evaluating a project to replace payment systems across all stores in multiple locations. The project does not meet the financial threshold but is expected to increase market share, improve customer service, and retain customers. The implementation will be phased, using learnings from retrospectives after each phase. How should the business increase the project’s value?
A risk identified at project start had a response plan. Unforeseen effects increased the risk level. The project manager has an efficient idea to address the new risk, but it differs from the original mitigation plan. What should the project manager do?
A risk identified during project initiation materialized: the supplier discontinued software support for a required input. The project manager reserved contingency funds to allow continuation if this occurred. What should the project manager do?
A risk related to a contractor deliverable was added to the risk register. At the final inspection the mitigation did not achieve the expected outcome. What should the project manager do next?
A schedule risk has materialized into an issue and the project manager foresees execution delays. What should the project manager do to resolve it?
A Scrum project needs a vendor to supply developers for a new reporting platform. The PMO supports agile and procurement is accommodating. What should the project manager do?
A Scrum team committed to delivering a capability in the first release, but operational issues have stopped the developer from delivering key features and the technical lead has resigned. How should the project manager have the Scrum team proceed to recover?
A seasoned project manager is overseeing a complex hybrid project with multiple dependencies on other projects. How should the project manager reduce the risk from those external dependencies?
A self-organizing team consistently delivers value but reports high stress from overcommitment during a retrospective. What should the project manager do?
A self-organizing team that was meeting commitments accepted work using new technology, and iteration velocity has dropped. What management action is appropriate?
A senior business stakeholder with extensive experience is pressuring an agile team to deliver nearly all promised functionality at the 18-month mark instead of delivering incrementally during that period. What should the project lead do next?
A senior developer on a large AI project has delivered excellent results and you believe they deserve recognition. What is the best way to reward them?
A senior manager tells the agile project lead that features they expected in the current release are missing. What should the project lead do?
A senior project manager is assigned to lead a group of project managers on a large initiative. A key stakeholder repeatedly bypasses the senior project manager and gives instructions directly to the other project managers. What should the senior project manager do?
A senior project manager works at a company that is not yet profitable but has many innovative projects. Most project timelines have slipped and staff are overwhelmed. What should the project manager do to help meet financial objectives?
A senior vice president has requested creating more agile teams to run multiple projects of varying lengths and complexity in parallel. This will reduce the time project managers can dedicate to each project; they normally spend 50% of their time on projects regardless of complexity. As a servant leader, what should the project manager do to support this transformation?
A skilled team member is quiet and passive in large meetings but communicates well one-on-one with the project manager. What should the project manager do?
A software delivery project is encountering technical impediments that may delay deliverables. The technical service team has been working on the issue, but after one week it remains unresolved. What should the senior project manager do now?
A software development project finished initiation and the technical design was approved by the project steering committee. Later it was discovered the design will affect the company's production system and a new technical design is required, potentially delaying the project by three months. What should the project manager do first?
A software project manager faces several financial risks and needs to frequently assess the effectiveness of the risk management process. What should the project manager use to accomplish this?
A software project stakeholder says they never received functionality test status reports. The project manager provides the reports, and the stakeholder finds an important functionality for their area was not tested. Which tool should the project manager have used to prevent this?
A solution must be deployed to the public quickly. The team is experienced, stakeholders support the delivery, and the customer is cooperative. Which strategy should the project manager use to ensure on-time delivery?
A sponsor asked the product owner to deliver the highest-ROI functionality as soon as possible. Which artifact should the project lead use to track benefits?
A sponsor asks the project manager to evaluate a hybrid approach. The product manager has already produced a detailed product specification. What should the project manager do to develop the project management plan?
A sponsor often asks the project manager to skip retrospectives due to time constraints. The project manager insists on holding them but shortens preparation and discussion time. What two problems could this cause? (Choose two.)
A sponsor requires that established quality standards be met and asks for stable measures to ensure quality. Which three actions should the project manager take? (Choose three.)
A sponsor says a key stakeholder complains that reported metrics differ, making the project look out of control. The project manager has followed the communications management plan, but the stakeholder rarely attends status meetings. What should the project manager do first?
A sponsor wants to add a new deliverable and asks the project manager for the most efficient way to complete it within two months. What should the project manager do?
A stakeholder complained they did not receive an important deliverable that was listed in the schedule. The team member responsible said they emailed the stakeholder to advise the deliverable would be late. What should the project manager have done to prevent this?
A stakeholder is concerned the project's defined success criteria are not being met. What should the project manager do next?
A stakeholder is known for becoming easily angered and being unreasonably difficult. To minimize this stakeholder's impact on the development team, which training should the project manager provide the team?
A stakeholder on the project has been promoted to lead another functional area but remains a stakeholder. What should the project manager have the project team update to ensure stakeholder communications remain appropriate?
A stakeholder reports several compliance gaps and offers suggestions to resolve them. What should the project manager do?
A startup CEO with no project experience wants to run projects using internal resources and has appointed a project manager. What should the project manager recommend the CEO do first?
A startup launched cloud-based agile and DevOps training modules, but QA failed to inspect them before deployment, causing a poor customer experience. Which issue is the project manager facing?
A state-of-the-art product was delivered at project close, but the customer claims it was not built to the required specifications. What should the project manager have done to prevent this?
A steering committee asks the project manager to support the build-versus-buy decision. Which value metric should the project manager evaluate?
A steering committee member says the weekly report is too long and detailed, preventing them from identifying the main message and taking action. What should the project manager do to avoid similar complaints?
A strategic financial project is using a predictive approach. During planning the product leader asks for milestone reviews, and scope and deadline are fixed. What should the project manager do first to meet this request?
A strategic, competitive-advantage healthcare project is in testing after 6 months and team morale is low because of the schedule. What can the project manager do to motivate the team?
A struggling company is executing a critical project but external changes have left insufficient funding to complete it. What should the project manager do first?
A subcontractor developed a mobile app that fails to meet new company UI standards. Those standards were not in the SOW. The subcontractor agrees to add the scope only if paid immediately for the extra work. What should the project manager do?
A subject matter expert (SME) submitted a change request that the change control board (CCB) rejected. The SME refuses to accept the decision and will not continue without the change. What should the project manager have done to prevent this?
A supplier informs the project manager of an upcoming raw material shortage due to a regulatory change. What should the project manager do?
A supplier responsible for an important project component cannot deliver due to a large-scale labor problem. Which document should the project manager update and use to inform relevant stakeholders?
A supplier says producing the required quantity of a key component will take an additional month, but an important milestone is due in a week. What should the project manager do next?
A supplier was appointed to deliver software and an internal project manager was assigned. The supplier claims no technical development or testing is required from the customer. The project manager wants to confirm this with stakeholders. What should the internal project manager do first?
A suspended project has been restarted after a few months of changed conditions. What should the project lead do first?
A system migration project is in its closing phase. The project manager is being pressured to close the project. They communicated with all stakeholders, but the last department to migrate reports they did not receive the notification. What should the project manager do?
A team cannot complete work because requirements are unclear and hasn't finished an iteration for months. What should the project leader do to help?
A team delivers features each iteration and invites the customer to review after each iteration. The customer is often unavailable, delaying reviews and increasing rework. What should the project manager do?
A team has been working for two months and consistently misses the user stories they planned. How should the project manager address this problem?
A team has developed and tested new flight-control software for airplanes and must meet several regulatory requirements. What should the project manager do to ensure compliance?
A team hired for on-site work must perform remotely; some members returned home and request reimbursement for operational expenses. What should the project manager do?
A team implementing a third‑party hosted system is asked just before go-live to add functionality. The team identified risks to the delivery date and said some requested functions conflict with the agreed scope. What should the project manager do?
A team is about to close a deployment but is waiting for critical information from the customer. The customer repeatedly postpones sending it, delaying the deployment. What should the project manager have done to prevent the delay?
A team is about to start a project with a customer who was difficult previously because they could not clearly specify what they wanted. What approach should the project manager take to remove this impediment?
A team is finishing the third release for a stakeholder demo. The subcontractor for developers reports cash-flow problems and cannot provide the same resources for future iterations. What should the project manager do next?
A team is formed for a project using a predictive approach for requirements and an agile approach for development and testing. Some team members lack agile experience. The schedule started slipping because the agile development approach was unclear. What should the project manager have done to prevent this?
A team is testing a product on multiple radio frequencies. A new government policy expected in two weeks will require companies to obtain approval and licensing for frequency testing. The team has completed 80% of testing and needs four weeks to finish. Which two actions should the project manager take until approval is received? (Choose two.)
A team is trying to meet milestone dates to earn a sponsor bonus. Unforeseen problems and poor communication caused mistakes and delays. Tensions are high and the sponsor is concerned. What should the project manager do?
A team lead on an executing project with multiple delivery teams has been issuing status updates without discussing them with the project manager. Stakeholders are concerned about misalignment because other teams do not provide these updates. What should the project manager do?
A team member consistently prolongs discussion topics during meetings, taking more time than necessary. Other members feel their time is not being respected. What should the project manager do?
A team member continually improves, acting as a role model and mentor to others. How should the project manager acknowledge this person's commitment?
A team member earned certification on a new tool but says the rest of the team isn't using it due to lack of knowledge. How should the servant leader use emotional intelligence to turn this into a project benefit?
A team member encounters a technical issue that was handled in a recently closed project but is unaware of that prior work and wants to solve it independently. What should the project manager do?
A team member feels underperforming because they completed fewer items than others and has become negative and disengaged, reducing collaboration and productivity. What should the project manager do to improve team performance?
A team member has failed to deliver their assigned work for the second time this week, making it impossible for the team to meet their agreed target. What should the project manager do?
A team member identified a defect in the initial solution design and stakeholders are unsure whether to deploy the system. What should the project manager do?
A team member identified a procurement risk and emailed the sponsor, who forwarded it to the project manager. After speaking with the sponsor, the project manager decides to take preventive action. Which document should the project manager review with the team?
A team member inexperienced in system development is underperforming and no qualified replacements are available. What should the project manager do?
A team member informs the project manager that the license for the calculation software has just expired, preventing the team from continuing project tasks. What should the project manager do first?
A team member is anxious about working on the current project due to personal conflicts on past projects, but the project manager believes they can add value. What should the project manager do to maximize this team member's contribution?
A team member is consistently late to the daily standup. What should the project manager do?
A team member is hosting an event and invited several colleagues via their work calendars. Another team member, who was not invited, has been noticeably distracted during several standups. What should the project manager do?
A team member is now complaining about an agreement reached at the previous meeting, even though they attended and participated in the decisions recorded in the minutes. What should the project manager do next?
A team member is sick and will be away for several weeks. At the daily meeting the team is concerned because that person was the only one with the skills for a specific component. What should the project manager have done to prevent this situation?
A team member is struggling to complete an assigned task, and other team members have more experience with similar work. What should the project manager do?
A team member is struggling to deliver assigned tasks and the project is at risk of delay. The root cause is the member's lack of understanding of a newly implemented system. What should the project manager do?
A team member missed a project meeting without approval and was penalized per the ground rules. The team claims they had never seen this rule and dispute the penalty. What should the project manager have done to prevent this?
A team member missed the project status report deadline and is frustrated with the requirement. They think the report misrepresents the project, is too long, and won't be read by stakeholders. What should the project manager do?
A team member performed poorly for two iterations. After two feedback sessions and escalation to the resource manager and sponsor, there is no improvement. What should the project manager do next?
A team member proposes an improvement to product attributes that adds customer value and reportedly won't affect schedule or cost. What should the project manager do?
A team member rarely speaks up in discussions but consistently completes assigned tasks on time. How can the project manager make the best use of this person's strengths?
A team member routinely misses team meetings but consistently completes their assigned work on time. Other team members think this person should attend meetings. What should the project manager do?
A team member says they are unsure they're working from the latest requirements document—an email was sent a week ago—and previously spent 20+ hours on a file later updated by another team member who didn't send revisions. What should the project manager do to prevent this?
A team member says they want to access project-related information whenever needed. To which type of communication is the team member referring?
A team member tells the project manager that a stakeholder repeatedly contacts them for status updates, distracting them and interfering with task completion. What should the project manager do?
A team member told their functional manager negative details about another team member that were discussed during the retrospective. The project manager discovers this. Which two actions should the project manager take? (Choose two.)
A team member warned that nationwide power outages could affect the software project's timeline. Last month that risk occurred and the schedule had to be extended by two months. Which two actions should the project manager take? (Choose two.)
A team member was allowed to start work at 12:00 p.m. daily. The arrangement worked but is now criticized because company core hours begin at 9:00 a.m. What should the project manager have done to prevent this issue?
A team member was unhappy with a new change in project governance and complained to a project sponsor. The sponsor challenged the project manager. How should the project manager resolve this conflict?
A team member working on a critical deliverable reports their computer is broken. IT says they cannot provide support for a week due to workload. How should the project manager respond?
A team member's performance has steadily improved over the past year, outpacing peers. The project manager has avoided public recognition to prevent discouraging others but worries the top performer may leave if unrewarded. What should the project manager do?
A team must follow mandatory cybersecurity compliance for a customer project. How should the project manager monitor compliance?
A team ready for deployment is waiting on critical information from the customer, who keeps postponing it and delaying the deployment. What should the project manager have done to prevent the delay?
A team recently adopted agile. At daily standups they raised concerns about delays. The project leader worked with the product owner for feature clarity, then instructed the team to fast-track all features. Sprints are finishing but deliver fewer features or lower quality. What should the project leader have done to improve outcomes?
A team reused a report format from a previous project, but new stakeholders do not fully understand the project's status from those reports. How should the project manager address this going forward?
A team struggled with multiple issues during an iteration. The project lead facilitated a discussion and the team created new team agreements. In the next iteration, some of the same issues reappear. What should the project lead do next?
A team transitioning to agile uses a Kanban board. In daily meetings they report good progress, but the board's cards aren't moving to "done." What should the project manager do?
A team using a hybrid approach faces many obstacles and blockers from some stakeholders. What should the project manager do to improve performance?
A technical subject matter expert (SME) identifies an occurrence that should be recorded in the project's lessons learned and asks the project manager to write and include it in the lessons learned register. What should the project manager do?
A technically skilled project manager often behaves unacceptably toward team members and denies it when confronted. What explains this behavior?
A testing team member who usually works well has performed poorly for the last two iterations, causing the team to miss iteration goals. How should the project manager handle this?
A third-party supplier insists on payment for services. The agreement states payment will be made after the organization receives payment from the client. The supplier cannot meet payroll and warns they'll withdraw staff if not paid promptly. What should the project manager do?
A town selected a site and obtained approvals to build a community center. At project kick-off it was discovered a local farmers' group, which uses the site for a monthly market, was not consulted. What should the project manager do to move the project forward?
A transformation project is delayed by unexpected IT issues likely affecting the budget. The project manager is trying to prevent schedule and scope changes. Which two actions should the project manager take before proposing a budget rebaseline to senior management? (Choose two.)
A transportation company is transforming its operations and main freight system. The scope statement is in place and stakeholders agreed to an iterative delivery approach. What should the project manager do next to help the team understand the work required?
A vendor building a new system notifies the project manager one week before UAT that they can deliver only half of the promised functions by the UAT start. What should the project manager do next?
A vendor hired a project manager experienced in agile. What should that project manager do to help the team work collaboratively?
A vendor notified the project manager that a critical resource will be on extended leave. The team identified an alternative solution, but it incurs additional cost. The project is on schedule and slightly under budget. What should the project manager do next?
A vendor produced a complex product that failed parts of a factory acceptance test, revealing several deficiencies. Product delivery is on the critical path and any delay would affect project completion. What should the project manager do?
A vendor project manager is rolling out a software solution organization-wide. A customer stakeholder who wasn't present during the sales process demands out-of-scope requirements be implemented without extra cost. What should the project manager do next?
A vendor supplying specialized equipment reports a potential delivery delay due to a technical issue with a sub-supplier. To stay on schedule, the vendor proposes replacing the sub-supplier's component with a similar part that differs from the project specifications. What should the project manager do next?
A verbal announcement states a new Scrum team member has limited mobility, and some team members are unsure how team dynamics will change. What should the Scrum Master do?
A virtual team is disputing the client's requirements. The requirements are written, but some overseas team members find the language ambiguous while local members say it is clear and attribute the issue to the international members' lack of competence. Which two actions should the project manager take? (Choose two.)
A visual management tool revealed a dependency: one team's domain knowledge must be shared with another to maintain deliverables. What should the project manager do?
According to this burnup chart for the last 7-day sprint, what should the project lead discuss with the product owner and the team?
Acting as a scrum master in a hybrid project, a project manager must handle a conflict between team members. Which strategy should be used to manage the conflict?
Acting as the scrum master for a development team, you hear in the daily standup about noise from an adjacent team, slow laptops, and trouble booking rooms. What should you do?
Additional planning sessions were required to add requirements from an international stakeholder who was concerned the product might not meet the client’s needs. Which factor should the project manager have considered when developing the product?
After a company adopted agile for innovation projects, some team members consider certain agile ceremonies unnecessary. What should the project manager have done before the project started?
After a few iterations the project manager shows the product to a key stakeholder, who reports many features missed the mark. What should the project manager do to prevent this from happening again?
After a few releases the product owner launched the product even though the minimum viable product (MVP) is missing some features. A key stakeholder, the marketing vice president, is unhappy and questions the release decision. What should the project manager do?
After a long-serving CEO retired, the new CEO plans a digital transformation and assigned a new project manager. The initial backlog is created and team members assigned. What should the project manager do before the project kick-off meeting?
After a merger, a consultant was hired to advise on information security. During an iteration, the consultant requests changes to a software component, claiming it does not meet market requirements. What should the project manager do?
After a merger, a project manager from Company B was assigned to a team composed of Company A staff. Early in the project, conflicts arose because processes were unclear and because of the manager’s affiliation with Company B. What should the project manager do to resolve the conflict?
After a performance assessment revealed remaining gaps, what must the project manager ensure?
After a performance review, a team member asks the project manager for feedback. The manager gave anecdotal comments about the team member being a positive team player and generally completing work on time, though late once or twice. The team member is frustrated that the annual performance review lacked concrete information. What should the project manager do to prevent this frustration in the future?
After a status meeting the project is under budget, quality checks are positive, and the schedule variance is negative. How should the project manager qualify the project's status?
After a team-building activity intended to improve teamwork and trust, new delays arise two months later. How should the project manager address this concern?
After assessing the project team's performance, the project manager finds some team members performed poorly on their tasks. What should the project manager do?
After closing a complex project, the project manager found several risks became issues even though they were classified as low probability and low impact. What should the project manager have done to prevent this?
After completing a meeting to identify the project's primary stakeholders, what should the project manager do next?
After completing a project involving users in multiple countries, the project manager's supervisor asks whether the users were satisfied with how the project was run. Which two actions should the project manager take? (Choose two.)
After completing a successful deployment and before starting project closeout, a project manager is preparing to transition the project to operations. What should the project manager do to confirm the project is ready for operational transfer?
After completing project initiation and starting planning, the project manager discovers several key team members lack the skills needed for important future tasks. What should the project manager do first?
After completing the first of six iterations, the team's velocity was 50%. In the retrospective, the team determines the complexity was underestimated. What should the project manager do?
After completing the first phase, the project manager declared success because the project was on time, on budget, and on scope. The sponsor disagreed, saying benefits like reduced product cost and improved system response time weren't achieved. What likely caused this?
After contracting a vendor to build a system, the acceptance tests show unsatisfactory quality. How should the project manager substantiate the claim to the vendor?
After creating user stories from customer requirements, the project is seeing many change requests and the team feels their work isn't aligned with customer needs. What should the project manager do?
After five sprints, with three sprints remaining, a developer must take four weeks of leave and no temporary replacement is available. This will significantly impact delivery. What should the project manager do?
After gathering all requirements for a project that depends on external stakeholders, the team finishes the second iteration. The project manager then learns of a potential regulatory change that could prevent the product launch. What should the project manager do to ensure benefits are realized?
After inviting seven people to an on-site project kick-off, a key stakeholder declines because they will be at another location for the rest of the month. What should the project manager do?
After kickoff during the forming stage, roles and objectives are set, but a team member objects to project documents and makes comments that could affect others' performance. What should the project manager do?
After months of work, a project is cancelled. The sponsor pressures the project manager to finish closeout quickly and instructs the team not to spend time archiving project artifacts. How should the project manager respond?
After presenting the project schedule, key stakeholders request the project be completed two months earlier than planned. What should the project manager do?
After receiving praise from the customer that the project is always on schedule, the project manager attends a regular team meeting to follow up on deliverable status. What should the manager do during the team meeting?
After releasing the first deliverable, one impacted department refused to use the system because they believe it creates more work. What could the project manager have done to prevent this?
After removing impediments and getting the project back on track, the team finds a previously resolved impediment has recurred. The same mitigation tasks used before no longer produce the same results. What should the project manager do?
After reviewing iteration deliverables with the customer, a newly joined key stakeholder says the results do not deliver the business capabilities expected. What should the project manager do to resolve this?
After reviewing the project management plan with stakeholders, they state that an 18-month release is unacceptable and the product must launch in six months. Given the new timeline, what should the project manager do?
After sending the team the project management plan, two field engineers asked the next day about their roles and the schedule. What should you have done when communicating the plan?
After several months the completion date is uncertain because scope keeps changing as new knowledge emerges, and new stakeholders claim outcomes don't meet business goals. How can the project manager prevent this in future projects?
After signing a contract with a vendor, the vendor repeatedly requests changes to the procurement Statement of Work (SOW) that would improve the project's outcome. What should the project manager do next?
After stakeholder meetings, the project manager learns a main competitor plans to release a similar product using the latest technology and fears the competitor's offering may be superior. What should the project manager do?
After taking over an agile project, you find repeated issues during development caused by unclear product requirements. How should the project manager address this?
After the first sprint, the operations director tells the CEO operations cannot support the new product due to poor performance. The facilitator learns performance data exists in the application server log. How should this complaint be handled?
After the project charter is approved and the project manager assigned, the project manager and team are breaking down project work packages. What is the project manager doing?
After the project charter is approved, the project manager must define detailed requirements, constraints, and assumptions with stakeholders, but not all stakeholders can meet in the short term. How should the project manager gather the necessary input?
After the project scope has been established, a request is made to add features and functions. What should the project manager do?
After the sponsor approved a new quality report and it was distributed to stakeholders, a senior manager requested changes to the colors and sizes of some graphs. What should the project manager do?
After two months, the team raises potential obstacles: vendor delivery performance, a subsystem’s technical performance, and conflict with another division. What should the project manager do next?
After working together for a month, a team member repeatedly reports in daily meetings that they are having trouble completing their tasks. What should the project manager do?
All Project A activities are ahead of schedule except one activity on the critical path. The resource manager asks that team members join Project B, which is important and behind schedule. What should the project manager do?
All team members are referring decisions to the project manager, causing delays because the manager is frequently in meetings. How should the project manager prevent these delays?
An agile coach and technical writer are nine hours apart from the team. The project lead prefers a 10:00 am local daily standup, but the coach and writer find that inconvenient. How should the project lead ensure agile practices are followed?
An agile database migration affects almost all business units. Despite efforts to finish before the platform's end-of-support date, a new impediment means the old platform must be used for another year at higher support cost. What should the product owner do?
An agile facilitator has formed a team for a new project, but the facilitator and team have not worked together before. What should the facilitator do first?
An agile project falls within the scope of a newly announced corporate audit. The project manager is scheduled to attend the first auditors' meeting next week. How should the project manager prepare?
An agile project has a wide range of product features for different user profiles, making common acceptance criteria hard to define. How can the project manager ensure appropriate acceptance criteria are applied to each feature?
An agile project has requirements categorized as high, medium, and low priority. The team says so many items are marked high that it's unclear what to work on next. What should the project manager recommend?
An agile project is about 45% complete, and most team members work in silos and lack understanding of each other’s work. What most likely caused this communication breakdown?
An agile project is delivered to a client for a fixed price in cryptocurrency. Because of cryptocurrency volatility, both parties agree to adjust scope each iteration to the cryptocurrency value at the end of the iteration and stop the project when the agreed price is reached. Which approach should be used?
An agile project is in iteration 8 of 16. After the last iteration review, the security department gave feedback about regulatory requirements the project must meet. Which two actions should the project manager take? (Choose two.)
An agile project is in iteration five of eight. After planning, a new competitor appears and the team must move faster to protect market share. What should the project manager do?
An agile project is in its fifth of ten iterations. After the last retrospective the team realizes they had to work extra hours to deliver the committed work. What should the project manager do?
An agile project is in its second iteration of six. A key stakeholder (marketing director) requests a high-level project report. What should the project lead do?
An agile project is in its third two-week iteration. A new operations director with only predictive experience demands a weekly project status report. What should the project manager do?
An agile project is nearing its first release and operations will support the product. What should the project manager do to ensure proper support?
An agile project is starting with team members located in multiple countries. To connect the team and improve overall productivity, what should the project manager do?
An agile project manager is asked to cut the budget by 30%. The small team’s budget is mostly for resources. What strategy should the project manager use to continue delivering value in a constrained environment?
An agile project manager joins a company that builds shopping centers and wants to introduce agile practices relevant to the project. What should they do to gain stakeholder buy-in?
An agile project manager notices a team member gaining deep knowledge in a specific area that other team members will likely need later. What should the agile project manager do?
An agile project manager notices the team has lost momentum over recent iterations. Which two tools should be used to analyze team performance? (Choose two.)
An agile project manager wants to convert the requirements document into epics, capabilities, features, and stories. Over how many iterations should the project manager estimate story duration?
An agile project started six months ago and team members disagree about daily meeting times because some are not available at the same times. The project manager believes the team should self-organize and decide meeting times. What should the project manager do?
An agile project team is defining the minimum viable product (MVP). During the session, the project manager identifies mandatory regulations, but participants disagree about including them in the MVP because doing so could extend the schedule. What should the project manager do?
An agile project was reported as on track weekly for six months, but in the final week a technical impediment threatened delivery. What should the project manager have done earlier to prevent this?
An agile senior team member abruptly resigns. After the departure, the remaining team members cannot access necessary information and cannot finish a deliverable. What should the project manager have done to prevent this?
An agile software project has quality issues on every release, causing many production problems. What should the project manager do to resolve this and improve quality?
An agile team building a new content management system finds some members struggle to deliver features because they lack experience with this type of solution. What should the project manager do?
An agile team building an enterprise workflow system finds the system architect frequently interrupted by user phone calls that disrupt their work. What should the project manager do?
An agile team cannot complete a prioritized, critical feature in the first iteration and doubts it can finish in the second. What should the team do?
An agile team completed 9 of 10 sprint stories. At the retrospective, some members said they completed all their stories, but one team member did not finish a story. What should the agile leader do?
An agile team consistently fails sprints because it cannot maintain the planned pace. What should the project manager do to help prevent future sprint failures?
An agile team delivers a product that must be certified by another expert team, but that second team delays taking the deliverable for many months. What should the servant leader do?
An agile team has started a new project. When should the project manager schedule the team's first retrospective?
An agile team is brainstorming and prioritizing risks by severity. What should the team do with the identified risks?
An agile team is establishing quality standards for the project. How should the project manager coach the team?
An agile team is in the early development stages and has already begun delivering features to the customer. The team has identified risks and is developing mitigation strategies. What should the project manager do next?
An agile team is incrementally delivering an infrastructure product over several iterations. Midway through the third iteration, the company announces that the operating systems supported by the infrastructure will be terminated next quarter, affecting thousands of machines. What should the project manager do first?
An agile team is midway through a 2-week sprint and lacks confidence in the product increment they are building. They want to validate it with the product owner now instead of waiting until the sprint end. What should the project manager do to mitigate this risk?
An agile team is newly formed and is struggling: it repeatedly misses iteration commitments and has member conflicts. What should the project manager do next?
An agile team is trying to crash the schedule by assigning multiple resources, but the technical environment allows only one resource per feature. The team plans to upgrade the environment but cannot agree on the way forward. What should you do first?
An agile team is working for a financial institution and the sponsor worries agile won't meet compliance standards. How should the project manager mitigate this risk?
An agile team leader discovers a team member has been struggling with an impediment that is slowing the team's progress, putting the project at risk of finishing late. What should the team leader do?
An agile team member frequently borrows another's password to access the development platform. A code version was modified without authorization and no one will accept responsibility. What should the project lead have done to prevent this?
An agile team must address a technically complex requirement that produces no visible deliverable for the customer. What guidance should the product manager give to improve development of this requirement?
An agile team must develop an industrial system that interfaces with robots, but the team lacks prior experience. Team members want to learn, which might delay the project. How should this be handled?
An agile team must implement mandated changes to key government products within six months. What should the team lead do next?
An agile team must maximize delivered work on a project with significant product complexity. What should the project manager do to improve the team's collaboration?
An agile team released version two of its product, but feedback shows many bugs that harm the user experience. What should the project manager do?
An agile team will launch a product in six countries. Each country has additional unique requirements beyond a common base. Base development takes six months, and each country's customization takes one additional month. Expected revenue per country is equal. Which release strategy should the project manager recommend?
An aviation software project has been structured to use agile methods, but industry regulations require detailed tracking and archival of product changes. What should the project manager reference to understand compliance impacts on the project?
An equipment vendor will implement a new production line for a client. The year-long project uses 2–4 month iterations, but the client's project manager has no agile experience. How should the project manager ensure the client is effectively represented in daily meetings?
An experienced agile team cannot finish estimates during backlog refinement because key information is missing. What should the project manager do?
An experienced project manager is leading a multi-million dollar agile project and communicated the ground rules to the team. After 12 iterations, some team members are not following the ground rules. What should the project manager do first to ensure adherence?
An experienced project manager leads an enthusiastic team that lacks the experience to complete the work successfully. What should the project manager do to reduce the risk of project failure?
An experienced team member performs well but frequently disagrees with the project manager and refuses to implement decisions; part of the team supports this behavior while others do not. What should the project manager do?
An experienced, high-performing team has two new members. After several iterations, team performance dropped. What should the project manager do?
An external project manager is overseeing construction of new corporate offices. The project plan requires contracting a highly trained external resource to review and validate an important component, but the client rejected hiring that resource due to the high cost, although it is within budget. How should the project manager resolve this?
An external subject matter expert (SME) suggests a change that will save delivery time. The SME has availability but was not planned for the current agile iteration. What should the project manager do?
An HR cost report was accidentally shared with the entire project team, causing conflict over salary differences. What should the project manager have done to prevent this?
An incremental project with a colocated team uses a Kanban board to visualize WIP. A key external stakeholder demands that all activities stop until a status report is distributed. What should the project manager have done to avoid this?
An industrial plant will add capacity by installing a new machine and updating production software while production continues. The software update will use agile methods; machine procurement, installation, and integration will use predictive methods. What communications should the project manager include in the schedule management plan to keep the project on schedule?
An innovation project with a budget over US$30 million may significantly impact the technology industry. The business area is concerned whether the project will meet stakeholder expectations. What should the project manager do to manage these concerns before starting the project?
An inspection halted production because the inspector said regulatory labels were missing. What should the project manager do first?
An integrated project involves both hardware and software and the sponsor has approved the schedule management plan. The team assessed the product's functional feasibility and accelerated testing. As a servant leader, what should the project manager do?
An intern replaced a critical resource mid-sprint and was mentored by a senior engineer. Two months later the project hit critical status and the release milestone slipped by a month. What should the project manager have done to avoid this?
An internal virtual team meets daily to review iteration progress and holds technical and follow-up calls with stakeholders. The team appears disengaged. How should the project manager respond?
An issue that was not documented as a risk emerges and could significantly impact a project being managed for several months. What should the project manager do?
An IT company's office closed abruptly due to a new government restriction and all employees began working remotely. Project team A has a critical delivery due in two weeks. The project manager immediately emailed the customer saying the delivery would be delayed, and the customer escalated to senior management. What should the project manager have done differently?
An IT project for recording sold lottery tickets experienced a system failure that caused 10 numbers to be sold twice during the peak month when the prize was largest. The team is concerned one of those duplicate tickets could win. What should the project manager do first?
An iteration is almost complete, but the team is struggling to finish stories that require more time. What should the project manager do first?
An office will close for repairs and the project team must work remotely. Some team members are inexperienced with remote work and worry about delivering consistently. What should the project manager do to ensure the team continues to perform remotely?
An offshore development team is causing rework and delays because they interpreted the client's needs differently. What should the project manager do?
An oil and gas project began without full funding; the remainder was to be obtained during execution but was delayed, causing contractors to suspend work. What should the project manager have done to prevent this?
An organization adopting agile used to send weekly progress emails to stakeholders. The development team now uses a burndown chart and a Kanban board to show progress. What should the project manager do?
An organization cannot start an important project because scope definition is blocking the start. Most scope items are defined and agreed, but a few are complex and hard to define now. What should the project manager do?
An organization experienced only with predictive projects is about to start a complex research project and the project manager recommends a hybrid approach. How should the project manager introduce the hybrid approach to the organization?
An organization imports many materials for a product build, but global shipping delays have prevented arrival of essential items, blocking completion for the upcoming release. The project manager is discussing options with stakeholders. What should the project manager recommend?
An organization is adopting an agile mindset. On the first agile project, the team cannot make timely decisions. How should the project manager address this?
An organization is deploying a new digital purchasing solution. The project manager has prepared plans for integration and launch, but there is a risk that a partner's system may be unavailable and negatively affect the project. What key activity is needed to help ensure project success?
An organization is evaluating agile delivery. A new PMO manager, who had a poor experience with Scrum, recommends the project board replace Scrum with a predictive approach. What should the project manager do?
An organization is introducing agile. During an informal conversation the project manager learns that team members currently on different teams want to be on the same team. What should the project manager do?
An organization is moving to agile. At the first sprint review, the product owner did not accept the sprint outcome and raised concerns. What should the project manager do?
An organization is starting a multi-phase project. Strict regulations require some phases to be fully planned upfront, while other phases allow flexibility and experimentation. The sponsor wants to follow the planned objectives but also incorporate new information and changes as the project progresses. Which project management approach should be chosen?
An organization is starting a project using new technology that requires strong technical skills. The sponsor asks for options to reduce labor cost without introducing delivery risk. What should the project manager do first?
An organization is transitioning from a predictive to an agile approach. What should the project manager do to ensure the agile approach delivers meaningful change?
An organization is transitioning to agile and a project is being used as a pilot. The assigned project manager has only predictive experience and is now working with an agile coach. During the fifth sprint retrospective, the team says many organizational obstacles are causing delays and rework. What should the project manager do?
An organization is transitioning to agile and the development team proposes using a burndown chart to show progress to stakeholders. What should the project manager do to ensure effective communication throughout the project?
An organization is transitioning to agile delivery and is piloting the approach with a single project. The PMO manager asks how communications with the project team and stakeholders will be handled. What should the project lead recommend?
An organization is transitioning to agile delivery and projects are structured as Scrum teams. In a project initiation workshop, an SME notes there may be legal constraints, but the legal team is not listed in the project brief. What should the project lead do?
An organization is transitioning to agile. The project manager discusses risk management with the development team for a specific project. The team assesses the risk as low. What should the project manager do?
An organization is using a hybrid delivery approach for a complex project. During an iteration review, an SME says new legislation will be published in a few months. What should the project manager do?
An organization plans to adopt agile delivery, but some business units distrust agile. What should the project manager recommend?
An organization that adopted agile a few years ago wants a more efficient way to ensure each sprint increment meets end users' quality requirements. What should the project lead recommend?
An organization that has historically used predictive approaches now wants to adopt agile. Which strategy will best prepare the organization for this change?
An organization transitioning to agile assembled a new team. The project is struggling: team velocity varies widely and every sprint delivers less than committed. A new project lead with strong technical skills has been assigned. What should the project lead do?
An organization typically uses predictive approaches but has a new project manager who prefers hybrid methods; the project scope includes several unclear requirements. How should the project manager plan project delivery?
An organization undergoing a major transformation launched a project to improve and document business processes, with one objective being to adopt agile delivery. What is the primary reason for adopting agile?
An organization uses a hybrid approach with some phases planned predictively and others executed with agile. During an agile phase, the project manager notices team members sometimes unknowingly work on the same task. What should the project manager do?
An organizational policy requires project managers to perform two audits per month: one on their own project and one on another project manager's project. After a recent audit, team members said it is unfair to have peers audit their deliverables. What should the project manager do to prevent this situation?
An unforeseen event halted public works for four weeks, causing critical path activities to fall behind. What should the project manager do?
An unusually high-performing team member has begun showing a drop in performance and aggressive behavior toward colleagues during meetings. The project manager has worked with this person for months and has not seen this behavior before. What should the project manager do?
An updated earned value report shows: Budget at Completion = US$1,000,000; Earned Value = US$700,000; Actual Cost = US$750,000; CPI = 0.933. Based on this information, what should the project manager conclude about project performance?
An urgent meeting was called to determine the cause of quality issues blocking delivery to the client. The product owner suggests performing a root cause analysis (RCA). What should the project lead do?
As a new project manager in a matrix organization, you lead an internal software project that will benefit over 1,000 employees. To make sure everyone knows about the team's progress, the team meets to choose the most effective communication method. What should the project manager do?
As a project manager providing development support, you notice several long-standing customers are switching to a competitor because that product appears to deliver more value. What should you do first?
As a project nears completion, the sponsor directs the project manager to close it immediately and move to another project. Which essential task must the project manager finish before closing the project?
As a servant leader on an agile pilot, after three sprints the team demos and main stakeholders give negative feedback even though the features met the product owner's acceptance criteria. The team is confused. How should the project manager mitigate the product rejection?
As part of an organizational change management team, a project manager must communicate changes to the project team. To prevent misunderstandings or resistance and ensure team support, what should the project manager do?
As part of company planning for team capacity building, the project manager must provide a list of required trainings for the project team. What should the project manager do?
As scrum master, the project manager held spikes to resolve a developer disagreement about how to deliver a feature. What should they do next?
As the organization shifts from predictive to agile delivery, the marketing VP (a key stakeholder) worries about losing control over which features are implemented. What should the project manager do?
As the project closes, a business stakeholder asks for information on overall project performance to assess success. What should the project manager provide?
As the project manager builds the initial project baseline, a functional manager submits a change request. What should the project manager do?
As the project nears completion, team members are unfocused and arriving late. What should the project manager do?
As the team reaches consensus on a preferred design, a stakeholder requests adding new features to improve competitive advantage. What should the project manager do?
Assigned to a global project with distributed team members, a project manager recalls that remote teams previously produced low-quality work. What should the project manager do to ensure the project finishes on time and meets quality standards?
Assigned to a project with tight schedule and costs, the project manager finds there are insufficient resources. What should the project manager do?
Assigned to deploy a new system, the project manager finds stakeholders disagreeing on objectives and approach. What should the project manager do?
At 50% project completion an IT project manager learns a critical team member plans to relocate but is needed for the remainder of the project. How should the project manager support team dynamics?
At a daily standup reviewing sprint progress, a team member reports delays caused by a component managed by an external vendor. How should the project manager respond?
At a large manufacturing company the change control board deferred some change requests. The project manager needs to communicate those deferred requests to stakeholders. Which document should be used to communicate them?
At a project gate review you discover a deliverable needs corrective actions to meet quality requirements. What should you do first?
At a project review, a senior manager expresses concern that the project will not meet quality standards. What should the project manager do?
At a project status meeting the team agreed on activities for the coming weeks. At the end of the first week the team executed tasks incorrectly because each member had a different understanding, causing a delay. What should the project manager do to prevent this in the future?
At a recent steering committee meeting, the project sponsor requested adding a major feature to the final product. After consulting the team, you determine the change will significantly affect the original delivery date and budget. What should the project manager do to evaluate priorities and meet the new objective?
At a retrospective the project manager hears stakeholders repeatedly complain during iteration demos that product features are not delivered as requested. What should the project manager advise the Product Owner to ensure features are delivered as requested?
At a small company, the COO asked the team to skip some process steps to move faster. The project manager wants to ensure those steps aren't skipped again. What should the project manager do?
At a sprint review the product owner says the increment is ready to deliver to the customer. What should the project manager infer from that statement?
At a steering committee meeting the backlog prioritization is debated: engineering wants small items first, quality wants the most complex tasks first for adequate testing time, and compliance wants regulatory items first. How should the project manager prioritize the work items?
At a steering committee meeting, some stakeholders objected that the project report stated the product is already on the market even though development is still ongoing. The project manager explained the work is delivered in sprints with multiple releases. What should the project manager do to prevent this misunderstanding from happening again?
At daily standups, team members repeatedly ask which tasks to prioritize. How should the project manager ensure the team remains fully productive?
At initiation of a product improvement project, historical data show a similar project produced a worse user experience than the previous version. How can the project manager prevent that outcome in the new project?
At project close with multiple suppliers, the project manager finds an unexpected financial balance remaining. What will help the project manager determine why this occurred?
At project close, the project manager is asked to provide performance ratings for team members. What should the project manager primarily reference?
At project kickoff the sponsor stresses that demonstrating product benefits is critical. Because the project has high uncertainty and expected changes, what approach should the project manager propose?
At project start, the project manager is asked to provide HR with an evaluation of each team member's performance to be delivered at project end. How should the project manager approach this request?
At sprint planning the product owner wants to prioritize high-business-value items, but the team is worried about technical debt and infrastructure dependencies. How should the project manager handle this?
At the end of a deliverables review workshop, several follow-up action items were created. What should the project manager do next?
At the end of a meeting a functional manager privately raises concerns that a project team member is unclear about their role and responsibilities. What should the project manager do in this situation?
At the end of a project's initiation phase, the budget was prepared and presented to the approval board. During the meeting, a key stakeholder asked how the budget accounts for future uncertainties. How should the project manager respond?
At the end of a sprint, the team reports the deliverable doesn't meet the customer's agreed standards and wants to rework it, causing a two-week delay. What should the project manager do?
At the end of the first sprint, a project lead notices one team member is underperforming. Which type of communication should the lead use to address the issue?
At the initial project meeting, a stakeholder challenged the project's validity after learning it won't meet their expected objectives and will cost more. How should the project manager handle this complaint?
At the last sprint review the product owner stated the product delivers no value, while the project manager believes it meets all specifications and the team is confused. Using a hybrid approach, what should the project manager do?
At the last sprint review, the main stakeholder complained the product lacks many expected features. The team says every increment met the acceptance criteria and the stakeholder approved them. The project's CPI is 1.15 and SPI is 1.43. What should the project manager do?
At the project kickoff the client says the project's benefits will become the company's primary revenue stream and needs value delivered as soon as possible. What should the project manager do?
At the sprint review the team complained the scrum master failed to remove impediments (scheduling external meetings, securing a room, etc.), causing delays. What should the project manager do?
At the start of a new agile project, a stakeholder asks for confirmation of the scope. What should the project manager use to explain the project scope?
At the start of an agile project, the product owner prefers releasing features incrementally during development rather than waiting a year for the finished product. What should the project manager do?
At the start of iteration 3 of 6, planning shows some requirements are not defined clearly enough to begin. What should the project manager do?
At the start of project execution a key resource will be unavailable for two weeks, potentially causing a schedule delay. What should the project manager do first?
Because of activity delays, a team member increased the project scope without approval. What should the project manager do next?
Before a daily standup a team member told the project manager they have accepted another job and plan to present their resignation to the functional manager. What should the project manager do next?
Before a weekly risk meeting with the client, the project manager notices a task with external dependencies is delayed by one week. The manager knows this will have an impact but lacks details. Which two actions should the project manager take? (Choose two.)
Companies A and B are co-developing a new technology product. Marketing urgently requests a new feature in 2 weeks. Company A's front end is ready, but Company B needs 4 weeks to deliver the back end and is occupied with the current release. What should the project manager do to gain agreement from both companies and acceptance from marketing?
Company A enforces strict policies and procedures. A project manager is using an agile approach for an in-house software project but, despite training, cannot deliver efficiently. What should the project manager do first to improve the situation?
Contract terms from the tender for a new power-generation facility must be revised before signing because the tender was amended to reflect new tax regulations. What approach should the project manager take to implement this amendment?
Design finished early, then a vendor reports a possible delay on a deliverable due to resource shortages. The internal team asks whether they should continue on schedule. What should the project manager do?
Development team members work across three time zones, making it hard to schedule a daily standup that suits everyone. What should the project manager do?
Due to inflation, funding won't cover adding a team member as planned for upcoming iterations. With tight budget and deadlines and an experienced cross-functional team, what should the project manager do first?
During a brainstorming session one team member is less active. After a private conversation the project manager learns the person is mildly hearing impaired, and then changes the meeting time and room so everyone can participate. Which interpersonal skill did the project manager demonstrate?
During a daily check-in a team member reports that licenses for a key component will expire in a couple of months and the renewal cost is significant. What should the project manager do next?
During a daily standup a blocker is raised that prevents a team member from progressing. The project manager determines the cause is a technical issue. How should the project manager prioritize and address this critical impediment?
During a daily standup, a developer says a backlog item won't be completed because they must take unexpected leave for a couple of days. That item is a prerequisite for a feature users expect at the next sprint review. What should the project lead do?
During a daily standup, a team member reports incomplete tasks without listing impediments. A colleague says the team member has a personal problem. What should the project manager do?
During a daily standup, developers raised several impediments and asked the project lead to prioritize them. There are complex backlog items, a new junior tester reported compliance defects, the product owner and some developers will be leaving, and the test and production support contract will not be renewed. Which issue should the project lead address first?
During a large project, a stakeholder identifies a risk that was not previously recorded. What should the project manager do?
During a major cost-cutting initiative, senior management requests a report showing the remaining work for outstanding projects. Which tool should the project manager use?
During a major product upgrade, the project manager learns that resources originally promised to the project are being reassigned to a higher-priority project. What should the project manager do?
During a phase-gate review the team finds the project benefits need sponsor validation, but the sponsor recently changed and the new sponsor seems unsupportive. What should the project manager do?
During a planning session, the development team and the product owner disagree about the effort to deliver a feature: the product owner says one week, the team estimates two weeks. After hours of discussion they still haven't agreed. What should the project lead do?
During a PMO status update the CEO is alarmed that all projects suddenly moved from green to red. Upper management prefers traditional progress and cost reports and wants to continue seeing that information. How should the PMO improve how it reports project health?
During a post-release product evaluation the team needs detailed feedback from seven stakeholders. Six have responded promptly; one has not replied despite repeated requests. What should the project manager do?
During a product release a vice president from another product line raised a valid concern that required work before release; they had not been involved earlier and their request delayed the release. What should the project manager have done earlier in the project?
During a progress meeting, a client requests a design change that could add value. What should the project manager do?
During a progress meeting, the CEO reported that a major stakeholder was unaware of recent project developments, even though the stakeholder was identified and classified in the stakeholder register. Which document should the project manager review to determine why this happened?
During a project progress review, an end user expresses concern about the construction quality. What should the project manager do next?
During a project the primary customer contact informs you they will appoint a new contact who will also make key decisions. What should you do next?
During a project to develop a new pharmaceutical product, the project manager learns of a change in government regulations affecting project materials. What should the project manager do?
During a project, the project manager wants to make sure the work performed and the product being developed remain aligned with the organization's prescribed business value. What should the project manager pay particular attention to in order to accomplish this?
During a project, the project manager's director is communicating directly with the client to approve changes without the project manager's knowledge. This is creating confusion because scope is changing behind the scenes and only mentioned in meetings. How should the project manager handle this?
During a retrospective, many team members reported they cannot complete iteration tasks because of interruptions and requests for help from other teams. As the team facilitator, what should the project manager do to prevent this?
During a retrospective, the team reported that obsolete equipment could affect the next iteration and recommended buying new equipment because it's critical to the final deliverable. What should the project manager do next?
During a review, the project manager finds that a formerly high-performing team member failed to complete their work on time. What should the project manager do?
During a risk meeting the team runs a quantitative risk analysis model many times using computers. The result will be a cumulative probability distribution (S-curve) showing the probability of achieving different outcomes. Which method should the project manager use to assess and manage these risks?
During a sprint a team member discovers an issue that the team member and product owner regard as more important than other sprint features, but it is not blocking sprint completion. What should the project lead ask the team to do?
During a standup, a team member is publicly criticized for not completing yesterday's tasks. What should the agile coach do first?
During a status meeting with senior managers, the project manager reports on a deliverable and several senior managers say they were unaware of it. What should the project manager do next?
During a status review of a large, multi-country project, one team's work is consistently late and often requires corrections. How should the project manager improve that team's quality?
During a system demo a stakeholder rejects the features completed from recent user stories, claiming the product fails to meet regulatory quality standards. What should the project manager have done to prevent this?
During a team meeting a new agile project manager learns of many customer complaints about stability and other critical issues. A team member says experienced employees confirmed the project was stable. How should the new project manager address these concerns?
During a two-week sprint the product owner discovers a missed regulatory compliance requirement that must be completed this sprint or the organization will face a penalty. What should the project manager do to mitigate this risk?
During an agile project, the team lost a resource and new requirements were added to the backlog. What should the project manager do next?
During an agile transformation, executive leadership fears losing control over project scope. What should the project manager do to mitigate this risk?
During an iteration a planned activity becomes more complex but must be delivered as quickly as possible. Which approach should be used?
During an iteration review, some product features face cancellation risk because of high operational costs at production. Which type of analysis should the project lead have performed to prevent this?
During construction implementation, a key supplier went bankrupt and cannot deliver contracted materials, potentially impacting the schedule. What should the project manager do first?
During daily meetings the project manager notices a new team member is not making the expected progress on an assigned task. What should the project manager do?
During development in a dynamic market, new legal requirements come into effect and you are unsure if some deliverables will comply. What should the project manager do?
During execution a client requests an additional feature. Change analysis shows the required equipment won’t be available in time, leaving the team idle. What should the project manager do next?
During execution a customer stakeholder requests scope changes weekly. Which three actions should the project manager take to resolve this? (Choose three.)
During execution a global project team uses video conferencing for daily meetings, but only a few members actively participate, causing misunderstandings. What should the project manager do?
During execution a team member is unable to complete their work on time and is behind schedule, potentially affecting a milestone. What should the project manager do first?
During execution of a complex project, the project manager receives many change requests from different teams that could prevent the project from meeting its objectives. How should the project manager ensure these changes are managed effectively?
During execution of a construction project (a fish hatchery), operations notified the project manager of a concern that could become an issue but could not be addressed. In which project document should the manager record this concern?
During execution of a construction project, a neighboring business complains that the current building height does not match the initial plans. What should the project manager do first?
During execution of a facility expansion, connecting new equipment power to Point A requires a long cable. The construction team suggests connecting to Point B to save money. What should the project manager do next?
During execution of a healthcare IT project, the project manager finds one stakeholder is difficult to communicate with and slow to provide feedback on deliverables. What should the project manager do?
During execution of a large construction project, the contracted logistics company raised their price because shipping containers were unavailable. What should the project manager do?
During execution of a new finance system rollout, several issues have emerged that are slowing the project. A new project sponsor recently joined but has not met the project manager. The issues are significantly impacting delivery. How should the project manager alert the new sponsor?
During execution of an iterative project a mandatory compliance requirement affecting the project software is introduced. The team is aware of the requirement. What should the project manager do next?
During execution the client requested changes that will extend the project duration. The manager intends to fast-track the schedule, but the team is worried about working overtime. How should the project manager motivate the team?
During execution the project manager discovered the deliverables do not meet the main stakeholder's quality specifications. The SPI dropped from 0.98 to 0.72 and the CPI from 1.5 to 1.1. What should the project manager do to reduce the risk of deliverables being rejected in the next iteration?
During execution the project manager observes both technical and interpersonal conflicts within the team. What should the project manager do?
During execution the risk owner monitors a power engine's critical speed to trigger the defined risk-response strategy. During risk assessment it was defined that: 1,600 rpm -> stops working and crashes the system; 1,500 rpm -> warns of max rate allowed; 1,400 rpm -> reduces power and brakes the engine. Which of the following statements is correct?
During execution the team’s velocity has decreased and many items are waiting in the testing queue. The project uses a hybrid approach and only a few sprints remain. What should the project manager do?
During execution two team members are in technical and interpersonal conflict with others. Which two actions should the project manager take first to address this conflict? (Choose two.)
During execution you want to involve the business lead before users, but the business lead is engaged in another large project and cannot attend the meeting. What should you do first?
During execution, a new product owner says the first-release scope must change. What should the project lead ask the product owner to do first?
During execution, a task required creating a key document for a service vendor. A senior engineer prepared detailed instructions, but two days after sending the document the vendor requests clarification, likely causing a delay of a day or more. What should the project manager do next?
During execution, a team member reports receiving assignments from multiple people and cannot work effectively. What should the project manager establish first in the project governance structure?
During execution, most project team members enroll in a new work-from-home policy. How should the project manager reflect this change in the project documentation?
During execution, the project manager finds a key deliverable missing from the scope of work. After investigation, the team determines the missing deliverable will impact the critical path. What should the project manager do to avoid future delays?
During execution, the project manager finds the budget at completion has increased significantly above expectations. What should they do?
During execution, the project manager notices only one team member has a required technical skill, while future activities will need at least three people with that skill. Which two actions should the project manager take to prevent the team from being unqualified? (Choose two.)
During execution, the project manager notices work performance reports have worsened dramatically in under two weeks. The team in Country A says holidays in Country B caused delays that affected their work. How should the project manager respond?
During implementation a new regulation impacts the project and a critical status meeting about scope changes is required. The project manager finds a key stakeholder cannot attend the scheduled meeting. What should the project manager do?
During implementation, a team discovers a key deliverable was not included in the budget. What should the project manager do first?
During initiation for a 9-month project, the project manager said a specific task would be off schedule. At kickoff, a key stakeholder objected, saying that task is the project's main value and must be on time. What should the project manager do to reduce the likelihood of strong stakeholder rejection during initiation?
During initiation of a multimedia exhibition-design project, the project manager is preparing the project management plan. What should the project manager do to complete this task?
During iteration 2 of 6, the team discovers a key deliverable depends on acquiring a new device. What should the project manager do?
During iteration planning, Team A identifies an important deliverable that depends on a deliverable from Team B. What should the project manager do?
During iteration two of a project with teams A and B, two critical activities from team A must start in iteration four but depend on an activity from team B that has not been prioritized. What should the project manager do?
During kickoff, a stakeholder responsible for key information shows low participation and believes the project offers no benefit. The project manager sees this as a major project risk. What should the project manager do?
During planning for a software implementation, two team members strongly disagree about the approach to end-user training and cannot reach agreement. What should the project manager do next?
During planning of a large transformation, a key human resources (HR) resource refused to approve the proposed project plan. What should the project manager do to understand why the resource refused?
During planning the project manager finds a standard stakeholder engagement approach won't work. A client representative who is not a key decision maker is very opinionated and could block progress because of perceived authority in meetings. How should the project manager handle this?
During planning the team listed activities and completed sequencing. They discovered a missing dependency between: • Test the product • Release to customer. The quality management plan requires testing before release. How should the project manager record this dependency?
During planning, the project manager is told one activity cannot start until another department implements a required IT system. What should the project manager do?
During product development the project manager observes stakeholder conflicts that delay deliverable and output approvals. Which area should the project manager focus on?
During project closing, the project manager discovered the client did not use a particular service. The client asks to informally extend the service beyond the contract end date, but the contract clearly states the service expires. How should the project manager handle this to close the project?
During project closing, the project manager finds one deliverable does not meet customer expectations. How should the project manager proceed?
During project execution a new department is created and its manager requests to be included in regular project communications and reporting. What should the project manager do?
During project execution a new project manager replaces the previous manager and finds team performance has dropped significantly, harming the project's KPIs. The team has performed well on similar projects in the past. What should the project manager do next to address this?
During project execution the client has become less involved and has requested several requirement changes. What should the project manager do next?
During project execution the project manager and a team member clash at every team meeting, preventing tasks and deliverables from being completed. The project manager considers changing their leadership style. What should they do?
During project execution the team identified a new opportunity that is outside the project scope. The project manager updated the risk register and escalated the opportunity to a higher level. What should the project manager do next regarding this opportunity?
During project execution, an experienced team member says they cannot participate in all scheduled project activities because of a conflicting operational schedule. What should the project manager do?
During project execution, the finance team discovers they were not involved in building the business case and will not approve the estimated ROI. What should the project manager do?
During project execution, the project manager reviews the issue log and finds high-priority issues that require external domain experts who are not on the team. What should the project manager do?
During project execution, the sponsor is micromanaging and requesting iterations that reduce the team's effectiveness, claiming the iterations simplify work without changing scope. How should the project manager handle this?
During project implementation, a newly appointed team leader asks the project manager to confirm the team's tasks and schedule. Because the new leader lacks management experience, the work did not go as planned and the project may be delayed. What should the project manager do?
During project initiation, a lessons-learned session with another project's team identified low construction productivity as a potential delay to completion. What should the project manager do next?
During project initiation, the sponsor recommends colocating all team members. Some team members would face long commutes and there is no available office space. What should the project manager do?
During project initiation, the team estimated next-iteration activities in story points and agreed each story point equaled one day of effort. Some activities are estimated at 2 story points and others at 100. What should the project manager ask the team to do next?
During prototype development the customer asks to stop the production line and purge a specific component after reliability tests found it deficient. The quality management plan has no reference to that component. What should the project manager do next?
During quality control, the project manager finds the quality management plan lacks how the final user will perceive the product's benefits versus the actual product. What should the project manager do first?
During regular progress review meetings, a team member reports bad news that significantly impacts the project schedule. How should the project manager respond to keep the project successful?
During resource planning for a new project in a company with many global offices, the project manager learns projects must include team members from different continents. What should the project manager do to support successful execution?
During service procurement for a strategic project, only one bidder submitted a proposal and its price is very large. The sponsor doubts the ROI can be achieved. How should the project manager handle this?
During sprint execution for a mobile app, a developer needs clarification on the acceptance criteria for a task. What should the project manager do to obtain the required information?
During sprint planning for a sales-requested backlog item, the team cannot decide which algorithm is best and thinks development work is needed to decide. What should the project manager do?
During sprint planning the team can deliver only about 95% of the selected items. The product owner asks for advice on prioritizing the backlog. What should drive the prioritization?
During sprint planning the team disagrees about the relative sizes of backlog items and whether they will fit into the next sprint. Using a hybrid approach, what should the project manager do?
During sprint planning, the increment must be deployed at the customer's site at the end of the sprint. The product owner received an email from the account manager saying the customer may not be ready to install the new version. What should the project manager do?
During sprint two of developing a delivery optimization tool, the executive steering committee requests adding a what‑if analysis capability based on customer demand and forecasts. What should the project manager do next?
During the design phase the project manager realizes adaptive tools would benefit the project and have worked in past projects. What should the project manager do first?
During the execution phase, the project manager discovers two team members lack the technical skills needed for upcoming tasks. As a servant leader, what should the project manager do next?
During the fifth iteration of a project, the company records a sharp revenue drop and executives direct immediate cost reductions. What should the project manager do next?
During the final stage of a project the customer's project manager changes. How can the project manager prevent a delay to project closure?
During the first demonstration of the software on a medium-sized project, the product owner identifies several issues they want addressed before giving approval. How should the project manager respond?
During the implementation of a network transformation to improve efficiency and ROI, a conflict develops between the head of the network and the transformation manager. How should the project manager handle this?
During the implementation phase of a construction project, the customer asked a key subcontractor to deliver a work package earlier than planned. The subcontractor was unprepared and requested additional budget. What should the project manager do first?
During the initiating phase, the project manager and team are prioritizing the product backlog with the product owner. What should the project manager do next?
During the pilot phase of an automotive project, a durability test passed six weeks ago but no report exists because the test engineer left the company. What should the previous project manager have done to prevent this?
During the project several obstacles are identified that are preventing progress. What should the project manager do to remove these obstacles?
During the project, a key resource asks whether the project's purpose aligns with the organization's strategy. Which document should the project manager share with that resource?
During the project's design phase the project manager observes an SPI of 1.8 and a CPI of 0.1. In a weekly meeting with top management the sponsor warns that if the trend continues they may have to close the project early. What should the project manager do?
During the retrospective, the agile team discusses that the product owner's expectations were not met. What should the project manager have done at the start of the project?
During the second iteration, a conflict between two team members is affecting a deliverable. How should the project manager handle this to prevent project impact?
During the third iteration the sponsor retired and a new sponsor unfamiliar with agile requests more control over the team. What should the project manager do?
During the third iteration, the product owner requests another mandatory feature. Similar last-minute requests occurred in the previous two sprints, causing failures and team frustration. What should you do next?
During UAT the sponsor requests a couple of additional features that would require the team to work overtime to meet the firm go-live date. What should the project manager do?
During user acceptance testing a defect is found that may seriously affect system performance, and the team says it threatens the delivery date. Which risk management process should be performed?
Early in execution, the project manager learns that recent changes to enterprise environmental factors (EEFs) will significantly lower implementation costs and shorten the project schedule. How should the project manager handle this situation?
Early in the project several mitigation actions were not executed promptly, causing schedule impact and stakeholder frustration. What should you have done to manage the issue?
Early in the project, requirements documentation was not approved because the leader of a user group was not included in requirements collection communications. Which document was likely missing or out of date?
Earned value analysis shows cost spent is higher than value delivered. The team has been adding small features not in the requirements. What should the project manager do?
Eight expert consultants will work for six months on a specific part of the product development process. How should the project manager support this team for success?
Five agile teams planned a release together. Midway through, each team reported on-track progress, but when their work was integrated at product level many integration issues emerged. The release progress declined and the committed content now looks unachievable. What should you have done differently?
For a project that must deliver value incrementally, what should the project manager do to enable successful execution?
For a service integration project transitioning technology management services from Company A to Company B, the team will include members from both companies who are globally dispersed and have varied technical backgrounds and work approaches. How should the project manager build a cohesive, high-performing team?
For an agile project, the lead PM must prioritize requirements, define the initial product scope, and deliver it across multiple releases. What should they do next?
From previous lessons learned, a project manager knows a client is slow to approve documents and often misses agreed timelines. At the kickoff meeting for a new project with the same client, how should the project manager address this issue?
Given the requirements with their anticipated ROI and identified risks plus the analysis details, what should be the priority order in the product backlog?
Halfway through a customer's project, an unexpected issue arises. The team determines the timeline will be affected unless more resources are added. What should the project manager do?
Halfway through a project to launch a new bank service, cyber regulations change significantly and impact the project. What type of status report should the project leader present to stakeholders?
How should the project manager develop the project management plan to ensure the project continually delivers the expected benefits?
Implementing new phases in the production process for a regulated industry, which two stakeholders can help the project manager determine and address compliance requirements? (Choose two.)
Important projects in the portfolio backlog need delivery and budget estimates are required for prioritization. How should project budgets be estimated?
In a balanced matrix organization, the project manager receives work performance updates from the new sourcing department head, who has little time to provide information. What should the project manager do?
In a company using multiple delivery methods, the PMO's recommended communication channels are delaying information to team members and harming delivery. How should you prevent this in the future?
In a complex development project with many clients and team members, required work has been delayed. What should the project manager do?
In a complex project using a hybrid delivery approach, a senior manager requests a complete redesign of functionality during an iteration review, which may require major architectural changes and another release. What should the project lead do first?
In a daily standup, the project lead sees a senior developer reassigning easy backlog items to others, saying seniors should focus on complex tasks. What should the project lead do?
In a fixed-time, fixed-budget project the customer requires the core component to be developed using agile because the final scope isn't defined. While drafting the contract, which two controls should the project manager include to prevent development costs from harming profitability? (Choose two.)
In a frequently changing project, the project manager discovers a customer requirement change during a daily meeting. What should the project manager do?
In a functional organization, a product analyst is assigned to a short-term application development task and requests support from a peer expert. What should the project manager do?
In a functional organization, the project manager is told the purchasing department's other priorities are delaying service procurements. What should the project manager do?
In a geographically distributed team a developer is delaying a coding activity that is on the critical path. The delay stems from the developer not understanding customer requirements shared by the off-site team. What should the project manager do?
In a global project, key definitions were developed in country A, and delivery will be completed in phases in countries B, C, and D. Country B discovers a legal requirement was not addressed. What should the project manager have done to avoid this?
In a hierarchical organization where team members expect direction and performance reviews track task completion, the project manager must reassign tasks to meet a milestone. This may be seen as poor performance by the original assignees. What should the project manager do?
In a highly politicized organization, stakeholders pursue their own operational or business goals, causing conflicting interests about the project. How should the project manager steer stakeholders toward the shared project objective?
In a hybrid delivery approach, the product owner (who had been managing the project) was promoted and a new project lead joined. Which artifact should the project lead use to confirm the project's benefits have been identified?
In a hybrid project a major design change was approved and the schedule and budget impacts are known. The software team leader refuses to commit to delivery dates, citing an agile approach, while the hardware team needs the software to proceed. What should the project manager do?
In a hybrid project the customer contract specifies deliverables by quarter. The customer wants a tangible outcome in quarter one and asks to move the second milestone into quarter one. The project manager explains this is not feasible unless second-milestone requirements change. Which two actions should the project manager take? (Choose two.)
In a hybrid project the testing backlog has grown and become a bottleneck. The team found a tool that could resolve it and informed the project manager. What should the project manager do next?
In a hybrid project there is a system for accessing the project artifact repository, yet some stakeholders report they cannot find the latest project schedule. What should the project manager do?
In a hybrid project with many stakeholders in a rapidly changing business environment, how should the project manager ensure stakeholder needs are consistently met?
In a hybrid project, a stakeholder contacted a team member directly with a change request, distracting the team member and reducing productivity. What should the team member do?
In a hybrid project, a stakeholder says they are too busy and asks why iteration reviews are held so often. How should the project manager respond?
In a hybrid project, the team performed excellently during the predictive phase, but when iterations began they showed low commitment, conflict, and confusion that lowered morale. How should the project manager respond?
In a lessons learned workshop, a stakeholder said the project failed to deliver the expected business value. What should the project manager do?
In a matrix organization you arrange to meet a functional manager about testing support for two software projects, but they can't attend and say resources may not be available. What should you do?
In a matrix organization, a project manager runs an internal software project to reduce conflicts in the company's tracking system. Developers have deployed the application and it's delivering some benefits, but full benefits will take time. What should the project manager do?
In a matrix organization, a project to improve the internal tracking system must incorporate an unexpected change to government accounting requirements. The development team implemented the change at no extra cost, but testing costs are exceeding the testing budget. What should the project manager do?
In a meeting the project manager stressed that individual reports must be delivered on time to be consolidated into a single report. One team member failed to submit their report on time, preventing integration and demonstrating poor teamwork that affects project success. What should the project manager do?
In a monthly review, a high-performing team member raises a concern about the quality feedback mechanism, saying they cannot deliver high-quality output. What should the project manager do first?
In a newly formed project team, an experienced team member is overwhelmed by the task complexity and is unhappy with the project. What should the project manager do?
In a product development project, stakeholders keep complaining that delivered functionalities are not required by the business. The sponsor asks whether resources are being used effectively. What should the project manager have done to avoid delivering work that doesn't add business value?
In a project delivering a new product using new technology, the team frequently discusses potential difficulties. One team member presents an extensive list of challenges that need ongoing attention. How should the project manager use this meeting to maximize stakeholder benefit?
In a software project, some deliverables do not meet specific performance requirements. What should the project manager do?
In a software project, the product owner and development team agreed on a sprint backlog where the top priority is a payment module. The team worked on it during the first half of the sprint, but two developers now want to spend the remainder refactoring another feature that may cause future issues. What should the project manager do?
In a stakeholder meeting, a known disruptive stakeholder questions the project manager's authority to implement new processes for functional managers. What should the project manager do?
In a team meeting a decision is required about a proposed timeline change caused by a potential scope change. What should the project manager do?
In a time-critical construction project, a misunderstanding between a supervisor and a technician escalated into a major conflict. The technician refuses to work under the supervisor; the supervisor blames the technician's poor performance. How should the project manager resolve this?
In a transformation project planning session, several stakeholders repeatedly disagreed and used personal arguments, which frustrated the team. What should the project manager have done to prevent this?
In a weekly client status meeting, the project manager asks each team member to explain how their deliverables impact the customer's final product requirements. Which leadership skill is being demonstrated?
In an agile iteration the team planned 40 story points but completed 30. What is the schedule performance index (SPI)?
In an agile project currently in iteration four of six, a team member leaves the company with no replacement. What should the project manager do?
In an agile project of 100 user stories across five iterations, each user story is worth US$50. The actual cost to date is US$2,000 and 50 user stories have been delivered. Which statement is true?
In an agile project, a team member warns they may not complete a task on time, risking a blockage for the team. What should the project manager do?
In an agile project, stakeholders are unhappy because some delivered products do not meet their expectations. When the project manager asks the team about stakeholder expectations, the team only cites the project objective. Besides reminding the team about stakeholder expectations, interest, and influence, what should the project manager do to improve this?
In an agile sprint review, the project manager reports sprint goals were not met. The product owner leaves early and the team is confused because there were no defects for new user stories and no new requirements. What should the project manager do in the future to avoid this?
In an agile team using rotating facilitators for the daily scrum, most facilitators are improving but a few run inefficient meetings. What should the project manager do next?
In an agile team, some members ask for more autonomy. How should the project manager respond?
In an agile team, the solution designer frequently shares design details verbally without documentation, causing misunderstandings. What should the agile leader do?
In planning, the project manager finds available engineers lack required skills. Outsourcing isn't an option and HR cannot hire or assign new engineers due to budget constraints. What should the project manager do first?
In project initiation for a retail procurement system, the sponsor is concerned the forecasted implementation date coincides with the company’s budget planning period. Which two actions should the project manager take next? (Choose two.)
In standups a team member has given the same update for five days. That task is on the critical path and now risks delaying the schedule. What should the project manager do?
In the final iteration of a hybrid project, a key team member wants to leave. How should the project manager respond?
In the first meeting with a new project manager, a stakeholder complains about not receiving periodic reports. What should the project manager do first?
In the fourth sprint the project manager finds that no customer representatives have participated in any sprint activities and the team reports a prototype is ready. What should the project manager do next?
In the start-up phase, a 20-person team from five countries cannot hold planned quarterly face-to-face meetings. The project manager worries the team cannot fulfill their roles without face-to-face interaction. What should the project manager do?
In the third iteration two team members were replaced. In the next iteration the team's velocity dropped and performance declined. What should the project manager do?
Internal procedures are impeding the project team's progress and autonomy. What should the project manager do first to address this?
Key decision makers are defining objectives for a database migration project, but department leaders disagree on scope and timelines. How should the project manager impartially prioritize requirements to include?
Knowledge sharing is a priority on a complex technology project with many team members. During execution, the project manager receives many complaints that team members are overloaded with knowledge-sharing emails that are useful but unmanageable. What should the project manager do to address this?
Last year the company paid an external subcontractor US$60,000 for an ongoing project. The project manager is evaluating whether using internal staff this year would be more cost-effective. They estimated optimistic = 4 months, pessimistic = 6 months, most likely = 5 months and used PERT. The in-house resources would be: two engineers at US$700/month each, one project manager at US$1,600/month, and additional monthly expenses of US$2,000. Using PERT, how much would the project manager estimate the company can save?
Late at night on a weekend a team member calls you in tears about pressure from an upcoming deadline. What should you do?
Late in execution, a project engineer repeatedly claims they were never consulted about deliverables, despite the project manager having documented approvals. What should the project manager do?
Late in the project, a stakeholder reports they are not receiving status reports. The project manager confirms the person is listed as a stakeholder but was omitted from the communications management plan. What should the project manager do next?
Leadership decides to invest in a new product using an agile approach and planning has begun. Which three items does the project manager need to deliver the product? (Choose three.)
Leading a colocated automation project with both technical and business staff, the project manager finds that personal differences and work styles are harming project progress. How should the project manager handle this?
Leading a hybrid innovation project, the project manager discovers requirements are unclear during a meeting with the sponsor and key stakeholders. What should the project manager do?
Leading a large public project with high impact on citizens, how should the project manager define the various requirements?
Management introduced a new internal process that adds little value and is affecting project deliverables. What should the project manager do?
Managing a project with a globally distributed team, the project manager finds that each team member's deliverables fail to meet requirements. What should the project manager do first?
Managing several agile teams, the project manager wants them empowered and self-organizing. What should the project manager do to foster a positive environment?
Managing several building construction projects using predictive methods, senior leadership is pushing for more agile practices and the sponsor wants projects to adopt agile. Before mandating any agile methods, what should the project manager do first?
Managing several innovation projects with high uncertainty, the project manager faces many change requests. What should they do?
Mass production is scheduled in 3 months, but required certifications take at least 6 months. What should the project manager do next?
Mid-iteration, an agile team is told a key member must leave the project for a few weeks for urgent personal reasons. How should the project manager handle the activities assigned to that person?
Mid-iteration, the product owner reports government legal changes that alter the product definition. How should the project manager proceed?
Mid-project the lead design programmer accepted a job at a competitor and left, and a milestone is approaching. What should the project manager do?
Midway through a multi-phase project, the customer wants to replace the existing project software with a new tool as part of their improvement program. The team identified the change and submitted a change request to the customer for approval. What should the project manager do next?
Midway through a project, organizational changes replace several key stakeholders and many new requirements emerge. What should the project manager do to help ensure project success?
Midway through a project, the sponsor was replaced by a peer who had not been involved earlier. The new sponsor rejected most project artifacts and the current iteration's increment was not approved, leaving stakeholders lacking confidence. What should the project manager have done to prevent this?
Midway through a three-year contract, a political change replaces 20% of stakeholders, causing decision delays, unpaid invoices, and chaotic meetings. Which tool would help the project manager better understand the new project landscape?
Midway through executing an agile project, the organization's strategic objectives shift toward promoting digital transformation. What should the project manager do next?
Midway through execution, a new board member unfamiliar with the project joins and starts influencing decisions, affecting progress. What should the project manager do first?
Midway through execution, quality specifications for deliverables were formally accepted, but a key stakeholder claims the deliverables do not meet those specifications. What should the project manager do?
Midway through execution, stakeholders request equipment that was expected to be procured. The project manager explains the equipment was purchased but differs from what stakeholders now ask for because the initial requirements were changed in a previous meeting. What should the project manager have done to prevent this?
Most work packages are subcontracted. Mid-execution you are told a new contract manager will assume the role in one week. What should you do next?
Multiple agile teams are delivering a product. One team has received several unplanned, nonproduction support requests from other teams over recent iterations, reducing its velocity and affecting planned deliverables. What should the project manager do?
Near project close a customer claims some deliverables were not met and starts submitting change requests. What should the project manager do next?
Near project close, a key stakeholder requests a product feature change that will add two weeks to the critical path. What should the project manager do?
Near project closure the project manager asks the team to prepare a delivery acceptance document. Why is this document important to the project manager?
Near project completion several tasks are effectively finished and ready for handover to the client. How should the project manager proceed?
Near project completion the customer requests a reduction in cost of goods, which will affect the sales department’s budget and forecast. To reach agreement and close the project successfully, what should the project manager do first?
Near project completion, a key stakeholder did not approve because required deliverables were not functioning as expected. What should the project manager do next?
Near the end of a design launch, team members disagree about certain design features. What should the project manager do?
Near the end of a sprint, the product owner reports that a local regulator has banned part of the deliverable. What should the project manager do?
Near the end of the fifth of six iterations, a customer adds a new regulatory feature that exceeds the remaining iteration capacity. What should the project lead do?
On a bridge construction project a regulatory stakeholder requested adding a branch to the bridge design. The project manager prepared a change request, which the change control board (CCB) approved. What should the project manager do now?
On a complex project with several subcontractors, one subcontractor reports a likely schedule delay that could affect the others' ability to deliver on time. What should the project manager do first?
On a computer relocation project, the experienced team generates many ideas in meetings and cannot decide on the relocation approach. What should the project manager do?
On a construction project, stakeholder relations with the local community are critical. The project manager wants to tailor the stakeholder engagement plan to prevent future obstacles. What should the project manager do?
On a cross‑functional agile team, members from different units have conflicting views of the desired outcome. What should the project manager do to resolve this?
On a distributed team using a product backlog, high workload has left backlog items poorly detailed. In the retrospective, new members raise knowledge-transfer concerns. What should the project manager do?
On a fast-paced project, a remote team member confides they feel underrecognized and told an on-site colleague. What should the project manager do?
On a global project the project manager must plan and manage communications among team members and stakeholders to keep the project on track and achieve its goals. What should the project manager do?
On a global project, one team member from another country cannot attend regular meetings. Other members begin questioning the need for the meetings, and this is affecting the schedule and quality. What should the project manager do to manage deliverables?
On a global project, planning reveals team members from different regions are unwilling to collaborate. What should the project manager do?
On a government financial system project, a key stakeholder who prefers predictive approaches rejects virtual tools and prefers email, phone, and face-to-face contact. How should the project manager handle this?
On a hybrid delivery project, a senior manager (new to the organization and inexperienced with agile) asks for a complete redesign of the functionality during an iteration review. What should the project lead do first?
On a hybrid project building a travel app, new travel restrictions make many features and the solution unusable for many customers. What should the project manager do first?
On a hybrid project you ask a senior team member to perform a quantitative risk analysis, but they say they lack the knowledge. What should you do?
On a hybrid project, a developer had to be replaced. The new person is highly skilled in quality assurance but has little development experience. What should the project manager do?
On a hybrid project, differing interpretations of requirements caused deliverables to not meet expectations. What should the project manager have done to prevent this?
On a hybrid software project with four sprints, at the end of sprint three the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000. What should the project manager do?
On a large construction project the plan specified a cloud-based system using a high-speed internet server because most team members work virtually. Management now insists on switching to a conventional dial-up system to cut operating costs. What should the project manager do next?
On a large project with a difficult client, the project manager realizes that a bit more time and funding for minor changes could deliver 25% of benefits early. How should the project manager proceed?
On a mobile application project, an experienced team member has started missing deadlines, and these delays will affect implementation. What should the project manager do next?
On a mobile chat app project an experienced developer constantly creates conflict and other team members refuse to work with them. The developer is a high performer and losing them could hurt project goals. What should the project manager do?
On a multicultural project team, two members are not responding properly to the construction manager. Individually they say the issue stems from cultural differences with that manager. What should the project manager do to improve the situation?
On a multiyear project near the end of the first year, some features funded from this year's budget were added late as change requests and will not be ready by year-end. What should the project manager do?
On a multiyear project, the customer assigns a new representative who contacts the project manager, expressing concern about participating in status meetings and a desire to contact team members directly. What should the project manager do next?
On a new project one team member is silent in meetings but sends detailed, helpful suggestions by email afterwards. How should the project manager coach the team?
On a parachute development project, two key resources disagree about a requirement. What should the project manager do?
On a product development project, the delivered product has major issues requiring rework and delaying new feature development. Which action should the project manager take to address the quality problems?
On a project spanning several international locations, a pattern of delays was detected. Investigation showed key activities were scheduled during overseas office holiday periods. What should the project manager do next?
On a software development project the team identified risks. One risk materialized, the project manager consulted the risk management plan, applied the chosen response, and then closed the risk. When was the risk moved from the risk register to the issue log?
On a software development project with five team members working overtime to meet a tight schedule, two recently resigned. What should the project manager do?
On a software development project, a team member says the tasks are simple and quality control is unnecessary. The project manager thinks removing the quality management plan would save money for the customer. What should the project manager do?
On a time-and-materials hybrid project with monthly incremental releases, the client asked after two months to change direction. The project manager met face-to-face and clarified the new desired milestones. What should the project manager do first?
On a time-limited internal quality improvement project, the project manager notices one team member being isolated by others. Which three actions should the project manager take? (Choose three.)
On an agile project in a changing business environment, the sponsor is concerned about benefits realization and asks the project manager to monitor changes that could affect the product. What should the project manager do to identify changes that may affect the product?
On an agile project the sponsor tells the project lead that an executive wants an update on project progress. What should the project lead do?
On an agile project the team agreed that decisions would be made by vote and that a 90% agreement threshold will carry a decision. At the first technical design meeting the team makes a decision the project lead strongly disagrees with. How should the project lead proceed?
On an agile project using the Scrum framework, the team asks which artifact replaces the traditional project schedule. How should the project manager answer?
On an agile project, a conflict arises about following organizational processes that seem to add no value. Which should be given the highest priority?
On an agile software project for an oil and gas client, the project manager is having difficulty preparing a schedule because there are many unknowns. Which scheduling method should be used?
On an incremental delivery project, one team member has become less engaged in meetings but continues to deliver on time. The team member reports feeling they lack skills for new tasks. How should the project manager address this?
On an international project with teams across four continents, the team is proud of recent iteration progress, but senior stakeholders unfamiliar with progress worry the project may fail. How should the project manager address stakeholders' concerns?
On an organizational transformation project, the company sets individual performance plans at the year's start and functional managers give year-end feedback. Team members worry their project work isn't reflected in their individual performance plans. What should the project manager do?
On daily calls team members report task progress. One member rarely shares details yet has critical upcoming tasks. All members are in different countries and critical work is about to begin. Which two actions should the project manager take? (Choose two.)
On day four of a 15-day sprint, a Scrum team reviews the burndown chart (shown). What should the team do next?
On the fourth of six iterations, a team member reports their computer is not working during iteration planning. What should the project manager do next?
On the second day of a sprint standup, the product owner asks a developer to add more functionality to a product backlog item already committed to in sprint planning, claiming the change is critical for the next release. What should the project manager do?
On the second of eight iterations, the project manager notices one team member consistently directing the daily meetings, making the team uncomfortable and blocking work. What should the project manager do?
On the sixth of seven iterations, a team member reports in the daily meeting that a key function will take longer than expected. What should the project manager do?
One core team member currently completes most of the work and ensures tasks are finished, but they will soon leave the project, creating vulnerability. What should the project manager do?
One project phase took much longer than planned and key stakeholders are worried about a possible delay. What should the project manager do?
One team member frequently asks for directions and guidance and is delivering slowly. How should the project manager help this team member?
Organizational downsizing caused a key subject matter expert (SME) to leave a multiyear project. What should the project manager do?
Preparing monthly performance reporting, you have: Actual progress = 2 units, Planned progress = 3 units, Actual cost (AC) = 2 units, Budgeted cost = 3 units. What should you report to the project steering committee?
Prior to launching a new release, a stakeholder reports: a major corporate rebrand tied to the launch is delayed by three weeks; development process improvements will be ready in four weeks; and the company is preselling the updated product with a release date next week. What should the project manager recommend to the sponsor?
Product implementation work is nearly complete. In meetings with marketing, the marketing manager reports some key department members will be unavailable for the next three months to support implementation. What should the project manager do?
Product requirements are incomplete because of uncertainty about customer acceptance. What should the project manager do?
Programming was planned at 35 days per module, but the first module took 45 days. What should the project manager do?
Project A is critical and must finish within nine months. The project charter is signed but the project scope statement has not been prepared. Management asks the project manager to proceed without an approved project scope statement. What should the project manager do next?
Project acceptance criteria require on-site training for new system users. Due to unforeseen circumstances, the team must work remotely indefinitely. What should the project manager do?
Project deliverables were completed but stakeholders did not approve them because they did not meet the business needs. Which actions should the project manager have taken to prevent this?
Project progress meetings are held via conference call. One team member repeatedly interrupts others, preventing them from finishing their points. What should the project manager do?
Project teams are frustrated by conflicting priorities between agile and predictive work in a complex project. Which leadership style best promotes collaboration across teams?
Project velocity has slipped, and the team decided to skip testing to regain momentum and bring the project back on track. What must the project manager focus on as a result of this decision?
Regular project reviews are held. The team found a critical technical issue to discuss at the next review. Whom should the project manager invite to enable an effective decision on how to proceed?
Senior management requests project information to analyze data and make decisions. What should the project manager provide to give senior management a broader view of the project?
Senior project team members complain that the project manager is micromanaging and preventing them from doing their work. What should the project manager do when informed of these issues?
Several key team members recently left the project. Remaining members struggled to understand details and progress slowed, causing serious schedule delays. What should the project manager do?
Several recent monthly invoices have been disputed by the client despite being clearly defined; payments have been late and outside the contracted schedule, and recent invoices were only partially paid. What should the project manager do?
Since the project started, the product owner repeatedly asks during ceremonies about budget spent per iteration, focusing more on cost than the product. What should you have done earlier to change this behavior?
Site engineers are asking whether to perform timeline-driven activities that could compromise crew safety. The project manager realizes the engineers do not feel empowered to make decisions. How should the project manager address this?
Some project team members are frustrated by a new member who previously worked in Scrum. The new member approaches teammates daily attempting what appears to be individual standups. What should the project manager do?
Some remote team members say they cannot collaborate with the broader project team because of their work schedules. You are surprised since the whole team is in the same time zone and suspect other causes. What should you do next?
Some stakeholders missed the session to validate the project's alignment with organizational strategy and expected business value, so their input wasn't collected and conflicts arose in decision-making. What should the project manager do first to resolve this?
Some stakeholders prefer to communicate directly with programmers and system analysts, bypassing project managers, which complicates resource management. How should the project manager address this?
Some team members working on a new software tool are arguing in a public area about a new feature instead of finishing the coding. How should the project manager handle this and get the team to complete the work?
Some virtual team members are in a region with generally good internet, yet they often have connectivity problems joining calls during the day. What should the project manager do?
Stakeholders are discussing how to achieve the best user experience for a new application. The agile team is divided on the approach; the disagreement is collective rather than a direct conflict. What should the project manager do next?
Stakeholders have reported poor communication about project progress, despite weekly status reports to the PMO and following the standard communications management plan. What should the project manager do?
Starting a new project with a very diverse team, the project manager chooses consensus building so the team will agree on and engage with the execution approach. How should the project manager proceed?
Supplier issues are causing schedule delays, and some delayed tasks are on the critical path. What should the project manager do?
Team behavior problems are creating conflicts, causing loss of momentum and sprint delays. How should the project manager handle this?
Team members are not engaged or committed to the project's success. What should the project manager do to address this?
Team members new to a hybrid approach undervalue standup meetings, arriving late, digressing, or skipping them. How should the project manager improve this situation?
Team members start work at different times each day, resulting in short overlaps and reduced team interaction and effectiveness. What should the project manager do?
Team working hours were agreed at project start, but later one member says those hours no longer work due to personal commitments. What should the project manager do?
Testing must be done at another department's facility known for low availability, which may affect the schedule. What should the project manager do next?
The CCB approved a change to add a new product component. The operations manager later says the change will significantly disrupt the production line. What should the project manager do first?
The CEO complains about the frequency of project communications: five project emails per week that the CEO has no time to review, and the content does not explain project status. What should the project manager do first?
The CEO has approved development of a complex financial product funded by global investors who expect all risks to be identified quickly. What technique should the project manager use to identify risks?
The CEO wants the project manager to implement artificial intelligence across the organization after returning from a conference. What should the project manager do first?
The city will build a new tram station using a predictive lifecycle for construction and an iterative lifecycle for software. Neighbors are resisting, have asked the mayor to stop the project, and are threatening legal action. Which two actions should the project manager take? (Choose two.)
The client filed a claim because a delivered outcome is not working properly. Investigation revealed the deliverable was outsourced to an external provider and the project manager was not informed. Which primary tool would have helped identify this earlier?
The client refuses to accept project closure, claiming code inspections required by the contract were not performed. The team did perform the inspections, but the records are incomplete. What should the project manager do?
The company is changing its business model and must run a complex project using multiple agile teams. Which three testing approaches should the project manager have the testing team adopt? (Choose three.)
The company is experienced with predictive projects and the PMO introduced iterative tools into the project framework. After successfully using these tools, the PMO asks the project manager to identify the benefits they brought. What should the project manager do?
The company is moving from a predictive to an agile approach. Team members work remotely and some have personal conflicts that make them unavailable for certain ceremonies. The product owner insists the agenda is tight and expects full team participation in all ceremonies. As a servant leader, what should the project manager do to address this?
The company is undergoing structural changes and some positions are redundant, causing a few people to leave. Team members are upset because they don't understand why changes are needed while the project is on track. What should the project manager do?
The company moves from a predictive to an agile approach. In the third sprint the team is not cohesive. Which two rules should the project manager instill? (Choose two.)
The company plans a project using a new technology and needs approval to proceed. What should the project manager do first?
The company requires everyone to take vacation before year-end, which may affect the project timeline. How should the project manager respond?
The company routinely outsources resources for core activities. An unforeseen risk forces all team members, including outsourced vendors, to work remotely. How can the project manager ensure outsourced vendors continue to deliver?
The company's product requires a new technology that no one on the team knows. Experienced developers volunteered to learn and take full responsibility for it. What should the project manager do?
The contract delivery date is near but a critical material hasn't arrived, forcing construction to stop and delaying the project. What should the project manager do?
The customer returned several expensive manufacturing components, complaining about poor quality and fearing product returns. The project manager believes quality was maintained. How should the project manager communicate to reassure the customer that quality was produced?
The customer reviewing the new reporting system reports that a component of the printing module is incomplete. The project manager checks the WBS and confirms the component is included. What should the project manager do first?
The customer wants to show stakeholders a tangible result sooner, which requires moving a milestone earlier. Which two actions should the project manager take? (Choose two.)
The development team cannot find design documentation needed for the upcoming sprint. The product owner had said the documents were uploaded to the project repository before going on vacation. What should the project manager do?
The first product batch is ready but a quality control check rejects it. RCA shows a component added by the latest change request was not tested during development. What should the project manager do next?
The HR hiring process now requires approval from the financial manager and the recruitment manager, lengthening processing times. The project urgently needs new resources. What should the project manager do?
The IT team that validates and releases the product is delaying releases because of other priorities. What should the project manager do?
The legal department informs the project manager that upcoming legislation may require stronger protection of customer data, necessitating additional security features not covered by the current contract to maintain a client's customer database. What should the project manager do?
The marine authority will not issue the work permit until certain environmental reinforcement work is completed, but that reinforcement is not in the project scope. What should the project manager do?
The marketing group is adopting hybrid approaches. The marketing director lacks hybrid knowledge and is a key stakeholder whose support is needed. What should the project manager do to gain that support?
The organization is moving from predictive to agile delivery. The CFO is worried because an important financial feature has been deferred to a later iteration. How should you clarify the situation with the CFO?
The organization is using a predictive approach to develop a component as defined in the scope management plan. Because regulatory requirements change frequently, the development team requests using agile methods. What should the project manager do about the team's request?
The organization's PMO has begun using iterative tools. A project manager starting a new project sees an opportunity to use them, but a senior manager is worried because the framework is new to the company. What should the project manager do first?
The planning phase finished with remote sessions. The day after the kickoff at the client's site, team member A asked to be moved because they feel uncomfortable around team member B. What should the project manager do to handle this situation? (Choose two.)
The PMO assigns a project manager experienced in hybrid approaches to a predictive project that is behind on both cost and schedule. While the project manager is ramping up, the project slips further and stakeholders ask senior management to replace the project manager. How should the project manager handle this situation?
The PMO has started implementing iterative tools. A project manager sees an opportunity to use these tools on a new project, but stakeholders disagree about adopting the adaptive tool. What should the project manager do first?
The PMO is trying to adopt an adaptive approach and has asked a project manager to use adaptive tools. A previous attempt failed. What should the project manager do?
The product owner frequently misses demonstration ceremonies, causing them to be rescheduled and negatively affecting the work. The project manager believes the product owner is not committed. What should the project manager have done to prevent this situation?
The product owner needs to know how many user stories have been completed during a two‑week sprint. How should the project manager respond?
The product owner, a newly appointed VP, refuses to engage the CTO despite functional requirements that conflict with the CTO's strategy. What should the project manager do?
The project charter was approved and the sponsor authorized work to proceed. The program manager confirms a requested key resource is also needed on another project at the same time, which will affect delivery. What should the project manager do?
The project has a very tight delivery schedule. As the delivery date approaches, the sponsor frequently warns the project manager to avoid any schedule slippage. The team has performed acceptably so far, and the project manager wants to maintain that performance through completion. What should the project manager do to motivate the team's performance?
The project has an issue with a vendor known for poor quality. The project manager must ensure the quality problem is addressed. What should the project manager do first to begin resolving the issue?
The project has been approved, but a key stakeholder says the project's management strategy is unclear and refuses to attend a working session. What should the project manager do first?
The project has shown a declining schedule performance index (SPI) over the past four reviews. No corrective actions are underway, and the team seems unconcerned. What should the project manager do first to address the SPI trend?
The project is delayed because major changes are being requested by different stakeholders at different stages. If this continues it will consume twice the planned time and budget. Which two actions can the project manager take to be more cost effective? (Choose two.)
The project is due to finish in two weeks, but the team is working long hours and showing fatigue. What should the project manager do to encourage the team?
The project is in iteration five of six when a team member unexpectedly leaves the company. What should the project manager do next?
The project is starting its second of six iterations. During the daily standup a team member requests help because finishing a deliverable requires approval from the design department. What should the project manager do?
The project manager faces team members who lack discipline and cannot focus their energy on project objectives. How should the project manager address this?
The project manager finds an opportunity to reduce cost by completing a deliverable early with minimal resource impact, but the client is only focused on the next milestone. How should the project manager handle this?
The project manager has a motivated, high-performing team, but during meetings many members are distracted by phones, arrive late, or interrupt with jokes. What should the project manager do first?
The project manager has risk management tools but used a quantitative method to evaluate risks. During execution, the sponsor requests an updated risk matrix. What should the project manager do next?
The project manager is having difficulty getting approval for requirements because stakeholders disagree, putting the schedule at risk. What should the project manager do first to facilitate requirement approval?
The project manager is replacing a project's knowledge-sharing platform with a new web-based solution to align with a major organizational restructure. The charter is approved and the team is doing detailed planning; the PMO provided templates. Which strategy should the project manager adopt?
The project manager is tailoring artifacts for a unique project that differs from the organization's usual projects. Who should decide which artifacts to use?
The project manager learns the sponsor is unhappy with how the project requirements are being developed. To realign the project with the sponsor's expectations, what should the project manager do?
The project manager notifies the receiving organization that acceptance activities are complete and handover should begin. The receiving manager replies their team won't be ready for two weeks. What should the project manager do?
The project manager plans to use email as the primary communication method for an innovation project, but the product owner prefers a different approved communication tool. What should the project manager do?
The project manager realizes the team is unlikely to finish system development before the scheduled testing start date due to technical complexity. What should the project manager do before informing the client at the regular progress meeting?
The project manager received a request to add features to the product. The team is fully allocated and there is no budget for additional resources. What approach should the project manager take?
The project manager schedules virtual daily standups, but half the team consistently arrive late or skip them. What should the project manager do?
The project manager wants future similar projects to use this project's performance data as a reference but isn't sure how to achieve that. What should the project manager do?
The project manager works in a fast-paced environment and must empower the team to collaborate and perform at a high level. The CEO suggests using a servant leadership style. What action best demonstrates servant leadership?
The project schedule is slipping and the project manager notices the team is spending most of their time preparing documentation instead of performing project tasks. What should the project manager do to ensure the team focuses on project work?
The project sponsor is advocating use of an unapproved new technology that promises cost savings and earlier delivery. However, operational support after handover is uncertain because the service organization cannot commit without approval of the new technology. How should the project manager resolve this conflict?
The project sponsor keeps changing priorities for modular work packages. The team runs three-week sprints and is frustrated by daily scope changes. What should the project manager do?
The project sponsor receives updates promptly but is concerned that reports lack key information. What should the project manager do?
The project sponsor requested a trend analysis of all risks monitored over the past 12 months. What should the agile project manager provide?
The project team has raised a significant issue: several stakeholder requirements conflict. What should the project manager do?
The project team is building a solution to manage nationwide crisis relief. They spend most of their time in meetings with end users, which are slowing progress. How should the project manager keep the deployment on track while obtaining stakeholder approval?
The project team is rigidly prioritizing the creation of project artifacts, and deliverables are being delayed. How should the project manager respond?
The project team is spending excessive time producing multiple reporting formats for the same project updates to different stakeholders. What should the project manager do to reduce this effort?
The project team is working remotely with tight deadlines. Midway through the project, a team member is replaced by someone new to the company. A document repository exists, but the project is complex and it will take time for the new person to understand their responsibilities. What should the project manager do?
The project team lacks critical technical details that the customer did not initially provide, and this clarification is needed in the current iteration. How should the project manager handle this?
The project team must engage many stakeholders who will operate the system with different engagement levels. To minimize interactions while maintaining collaboration, what should the project manager do first?
The project uses a predictive life cycle, but a major deliverable will be delivered incrementally. The assigned resources are experienced, reliable, and willing to make decisions that the project manager typically makes after each increment. What should the project manager do?
The research and development department plans to develop a product that will create a new line of business for the organization. What should the project manager do to increase the likelihood of project success?
The resource management plan is complete, but team members are distributed across countries, time zones, and languages. To reduce misunderstandings that could negatively impact the project, what should the project manager do?
The sponsor approved the project charter and business case, but the project manager is unsure whether the intended benefits align with the organization's strategic objectives. What should the project manager do first?
The sponsor asks the project manager to draft the project charter and involve a specific stakeholder for needed resources, but that stakeholder refuses, saying the deliverable offers no benefit. What should the project manager do?
The sponsor is concerned scope isn't being met and has questioned team members individually. You discover the sponsor and team interpret the scope differently. What should you do?
The sponsor of a newly formed agile project is unclear about scope and when key product features will be available. What should the project manager do?
The sponsor requests new features when the project is 95% complete and insists continued support depends on adding them. What should the project manager do?
The sponsor supports using agile approaches. The project manager is planning how to roll out agile and gain buy-in from the team and stakeholders. What should the project manager do first?
The steering committee has asked an agile-experienced project manager to indicate the time remaining on a medium-sized project. Which tool can provide this information?
The team cannot agree on the level of effort required to complete a task. What should the project manager do?
The team delivers incrementally in an iterative project, but stakeholders claim value delivered has declined over time even though completion is on track. How should the project manager respond?
The team discovers they lack access to data required to complete the current iteration. The dependency was known, but the team is unsure of options to remove the obstacle. What should the project manager do next?
The team has identified a risk they want to accept as an opportunity to finish the project earlier, but the sponsor is risk-averse and may not accept it. What should the project manager do?
The team is facing a stressful situation and the project manager observes stress-related behaviors spreading among members. To coach the team and shift their mindset for greater efficiency, what should the project manager do?
The team is not delivering committed work: Kanban cards are not moving and the burndown chart shows slow sprint progress. What should the agile project manager do?
The team is struggling to understand how to deliver the project scope. A senior SME from the global office is in town for one week. What should the project manager do to gain value from the SME’s presence?
The team is using a relative-weighting approach to prioritize product features so they highlight benefits and deliver customer value. What should the project manager ask the team to do?
The team is working long hours to meet a milestone, morale is low, and because the team is remote they haven’t had opportunities to build relationships beyond task work. What should the project manager do to improve the remote team’s morale?
The team is working on a critical deliverable and the project manager is worried about meeting the deadline. Stakeholders have complained about some team members' performance. The project manager wants to understand the situation and give feedback quickly. Which three actions should the project manager take? (Choose three.)
The team lead left the organization and management wants to promote engineer A. The project manager believes engineer B is a better fit, discussed the concerns with management, but the decision stands. What should the project manager do?
The team must create a schedule with limited information and is struggling to identify detailed tasks and estimate durations. Which three techniques should the project manager use? (Choose three.)
The team urges purchasing an application that would significantly reduce work time and help meet the deadline, but it will increase project cost. The sponsor wants to consider a cheaper application that still saves time. What should the project manager do?
The team uses a hybrid delivery framework. During execution, a new compliance requirement is discovered that must be delivered before any other requirements. How should the project manager handle this situation?
There is uncertainty about who is accountable for delivering a key project benefit. What should the project manager do next?
Three testers joined the team just before the build completed. In a team meeting they said quality is poor and testing should stop until all defects are fixed. Which three actions should the project manager take? (Choose three.)
To ensure all deliverables meet project acceptance criteria, what should the project manager do?
To estimate costs for a project similar to one implemented last year, the project manager met with experts who used a three-point estimating technique. The new sponsor is concerned because the budget is higher than expected. What should the project manager do?
To increase profit margin, the project manager and SMEs chose the oldest available model of a machine. When the machine arrived in the destination country, customs blocked it because that model's import was restricted. What should the project manager have done to prevent this?
To limit time and cost from a contract programming firm, the product manager declares developers won't be paid for unrequested embellishments. How can the development team and scrum master ensure they are paid for all their work?
To prevent influential stakeholders from dominating product delivery decisions, the product owner uses planning poker. What is a key advantage of this technique?
Travel restrictions are suddenly imposed during project execution, and team members are spread across different locations. What should the project manager do next?
Two days into a sprint, the team still has not reached agreement on how to implement a feature. What should the project manager do?
Two functional managers inserted contradictory requirements for a deliverable and refuse to meet to resolve it. The sponsor has called a meeting with them. What strategy should the project manager use in that meeting?
Two interdependent projects share resources: the first is in execution and the second is about to be deployed. The first project's delay is now affecting the second because resources are shared. What should the project manager do?
Two linked subprojects start; a contractor agreed to biweekly status reports and weekly integration meetings but stops attending and submitting reports, saying those tasks take too much time. How should the project manager respond?
Two members of a new project team have disagreed on the best approach to solve a problem. The conflict has lasted one week, they are tense around each other, and are taking things personally. What should the project manager do?
Two project managers on different projects need the same subject matter expert (SME). Project A uses a predictive approach and Project B uses an agile approach. Which project should receive the SME?
Two project team members frequently conflict, and this is negatively affecting the project. How should the project manager address the situation?
Two team members are disputing which technology to use for iteration tasks. The predictive approach was divided into iterations that must finish on time to avoid jeopardizing the project schedule. How should the project manager resolve this and help the team move to the next iteration?
Two team members are in conflict: member A says member B constantly talks over them and ignores advice, and member B refuses to accept feedback. What should the project manager do to resolve this?
Two team members have been arguing openly in meetings and individually met with the sponsor to push their ideas, making decisions without informing the project manager or the rest of the team. Which two actions should the project manager take? (Choose two.)
Two team members have professional differences that have reduced their performance. They refuse to talk to resolve the issue despite the project manager's insistence. Which conflict resolution technique should the project manager use next?
Two team members were released because the customer reduced the budget, yet the agile team still has the same or more work. How should the agile team leader handle this?
Two weeks after the project management plan for a global project was approved, the project manager discovered it was approved based on different understandings by international stakeholders and did not match what was presented. What should the project manager have done to prevent this?
Using a hybrid approach, the project team and stakeholders created and reviewed the risk log at project start. Midway through, they become misaligned on risks and mitigation strategies. When should risks be reviewed to maintain alignment between the team and stakeholders?
Using an agile approach to launch a product, the team encounters an unfamiliar technical problem in the second sprint. What should the project manager do?
Using an agile approach, the product owner marks a backlog item as high business value and easy to implement. The team identifies a strong dependency on another backlog item that has low business value and high complexity. How should the project manager support backlog prioritization?
Using earned value management (EVM) on a cross-country pipeline project, the project manager calculated EV/AC = 0.9024. What does this value indicate for the project?
What is the most effective way to help an organization shift its mindset toward an agile approach?
When inviting participants to a risk workshop for a bridge project, which distribution list should the project manager use?
When preparing the monthly status report, the project manager finds SPI = 0.75 and CPI = 1.25. The first project status review is coming up, and the manager wants to emphasize that the project is under control. How should the manager report the project status to key stakeholders?
When the final 10% of a project takes longer than planned, how can agile measurements improve on predictive measurements?
Which three of the following are impediments a Scrum Master should address? (Choose three.)
Which two actions should a project manager consider when launching a new virtual team? (Choose two.)
While closing a project and preparing handover to operations, a delayed invoice with higher-than-planned cost was submitted, delaying handover and increasing reported completion costs. What should the project manager have done to prevent this?
While closing the project, the PMO asks the project manager to confirm that knowledge transfer to the operations team for support was completed successfully. Which technique should the project manager use to verify the knowledge transfer?
While conducting a progress meeting on a critical multinational project, a team member reports a critical problem that will prevent them from completing their assigned task. What should the project manager do?
While creating a functional design, the team discovers the report information source is incorrect and must be changed. What should the project manager do?
While creating the WBS, the customer states they require a proof of concept and will continue the project only if it succeeds. A key team member insists the team should plan the entire project because the customer usually continues. What should the project manager do?
While defining project scope, a stakeholder says a primary contracted feature is inapplicable and that this is documented in lessons learned. What should the project manager do?
While delivering an accounting software project, the team identifies a new risk: an indirect tax regulation will change within six months and will significantly affect project outcomes. What should the project manager do next?
While deploying new software to 200 users, a missed process caused some users to lose computer data. What should the project manager do first?
While developing a new product, the project manager and team discuss which work methods and tools to use. What should they agree on?
While developing the definition for a new project, the project manager finds a similar project was recently completed. What should the project manager do first?
While executing a commercial building project, the project manager discovers required building permits were not obtained. Obtaining the permits will delay the project by one month and cost US$35,000. The fine for continuing construction without the permits is US$1,000 per day. What should the project manager do first?
While executing a large project, a primary stakeholder requests a change to scope. You believe the change requires little effort, but you worry the full change control process will delay the schedule. What should you do?
While executing a project within an operations function, the project manager faces scope changes and delays to critical tasks. How should the project manager address this situation?
While finalizing project management plans, the customer provides new quality standards the final product must meet. What should the project manager do to ensure smooth delivery?
While gathering requirements for a multiyear project with internal and external stakeholders, additional business stakeholders want to join. Which three actions should the project manager take to ensure proper stakeholder involvement? (Choose three.)
While implementing a communications system the client says they may close the project. The project manager schedules an urgent meeting to influence the client to continue. Which two tools or techniques can the project manager use? (Choose two.)
While leading program execution, the project manager finds the team waits for every decision to be made by the manager, making progress slow and creating a bottleneck. The manager finds team members can handle the work themselves. What should the project manager do?
While managing a mobile app project, a stakeholder informally asks the project manager to add new features to the current sprint. What should the project manager do?
While managing a project with a hybrid approach, the project manager notices excessive rework from quality issues, causing features to take longer than estimated. What should the project manager do to address this?
While monitoring a work site, the project manager notices the team's break times have increased by a few minutes each week. How should the project manager handle this?
While planning a product migration, the manager scheduled a meeting with the project team, telecommunications, and department leaders to determine the timeline based on content to transfer and processing timeframes. Who else should be invited to this meeting?
While planning the next sprint review, the project lead receives a senior manager's request for a status report using a template more detailed than the PMO's monthly report. The team tracks work with an electronic product backlog and a kanban board. What should the project manager do next?
While preparing a business case for a nonprofit project and justifying cost to sponsors, which benefits realization metric should the project manager use?
While preparing a national-level proposal, the project manager finds required regulatory compliance missing for some aspects. Senior management says to overlook these issues and continue. What should the project manager do first?
While preparing an earned value analysis, the project manager reports: Approved work package cost estimates = US$9,500; Contingency reserves = US$500; Management reserves = 10% of contingency reserves; Percent complete = 50%; Planned percent = 40%; Actual cost (AC) = US$4,500. The current budget at completion (BAC) is considered achievable. What cost performance factor is required for the remaining work to meet the baseline?
While preparing project closure and planning the next phase, a sponsor complains about quality issues in the last phase even though the quality acceptance document was signed. What should the project manager do?
While preparing the stakeholder register, the project manager cannot determine some stakeholders' motivations. How should the project manager obtain that information?
While reviewing a deliverable on a large IT project, a stakeholder raises a concern about the final product. What should the project manager do first?
While reviewing a draft project charter with key stakeholders, a conflict arises between the sponsor and the product owner. How should the project manager handle this situation?
While reviewing a project's progress, the project manager notices a risk has become an issue. What should the project manager do to address the situation?
While reviewing lessons learned from a past project, a project manager discovers the client's engineer insisted on reviewing every change, even changes not specified in the contract. How should the project manager address this when planning the project?
While reviewing phase-closing documents, the customer calls saying the project is not generating any value for the company. What should the project manager do?
While reviewing program risks and issues, a stakeholder asks when a particular risk might become an issue. Which artifact should the project manager provide?
While reviewing prototypes the quality team found deviations that don't affect the main functionality but could cause future problems. They recommend corrective actions that require additional funds. The project is already struggling to stay on budget and has used some contingency reserves. What should the project manager do?
While reviewing requirements for a large program, which requirement should the project team prioritize to avoid incurring fines?
While reviewing the project's deliverables list, a stakeholder expresses concern that a requirement will not be met. What should the project manager do?
While tracking project benefits, the project manager finds that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
You are a project manager at a startup leading a key project with critical, time-sensitive delivery goals. A team member failed to deliver an assigned deliverable on time despite repeatedly assuring it would be completed. What should you do next?
You are assigned a project for a former client who is known to request extra scope without considering impacts on schedule, cost, quality, or risks. What should you do to plan and control budget and resources?
You are assigned to a critical project to build a complex application for a client who wants an ideal business-state solution but is unsure how to achieve it. Which collaboration model should you recommend?
You are assigned to a new, complex digital product line that requires ongoing customer feedback and is being developed by a cross-functional agile team. To ensure value is delivered quickly, what should the project manager do?
You are developing a dental wire-bending machine compatible with the three most popular dental wires, covering 90% of the market. During certification testing, one wire manufacturer announces a new incompatible wire, reducing expected market coverage by 25% from the initial 90%. What should the project manager do?
You are initiating a project to create a new service never done before in your organization. You are receiving conflicting resource requirements from the team, sponsor, and key stakeholders. What should you do next?
You are leading a construction project in an isolated location. Delays have occurred due to difficult conditions, including team sickness and absences. How should you address these issues to get the project back on track?
You are leading a digital transformation in a large, geographically distributed organization. During execution, employees and department heads express different perceptions and expectations about the project and its outcomes. You are concerned this may threaten project success. Which two actions should you take to resolve this? (Choose two.)
You are leading a retail integration project that requires significant stakeholder time for business decisions. The project is critical and must finish on time and within budget. What should you do to ensure key stakeholders are available?
You are leading a team new to agile. At the kickoff, a team member asks how risks will be managed using agile approaches. How should you respond?
You are leading a trusted global team that spans multiple countries and time zones and needs timely decisions. How should you handle delegation to keep the project running smoothly?
You are managing a hybrid project that requires government regulator approval. During a daily standup, a team member raises an impediment that needs collaboration from an expert assigned to another project. What should the project manager do first?
You are managing a major system integration project in execution that depends on products and services delivered at various times by third-party vendors. What should the project manager do to help ensure successful execution?
You are managing a project to build a solar farm for a new housing development. The government will reduce taxes on renewable energy starting 1 January. The supplier warns that panels ordered for 20 December delivery may be delayed until early January, while your team will also be impacted by December holidays. How should the project manager address this risk?
You are managing a small, low-budget project with a short schedule. Many stakeholders are inside the organization with varying interest levels. Which approach should you use with stakeholders?
You are managing a virtual IT project with a remote team. A team member says they may not finish on time because they don't know other team members’ progress. What can you do to resolve this?
You are managing an ERP implementation across divisions and countries and value gate reviews and periodic checks. Which of the following should you leverage?
You are managing an internal project that was poorly defined. Upper management has submitted several change requests. What should you do first?
You are starting a new project with a customer. Some product definitions and requirements are unclear, but the customer wants to begin immediately. The organization must deliver by a fixed regulatory date. You decide to use a hybrid approach. Why is that appropriate?
You are starting a project with team members distributed across multiple countries and are using the communications management plan to engage them. How should the project manager continually evaluate the effectiveness of the virtual team’s engagement?
You are the project manager for a software project in a matrix organization with virtual teams. A functional manager tells you there may be no resources available to test the software. What should you do next?
You are the project manager for a software project using a hybrid lifecycle. During planning you identified a risk that a technical resource for a critical-path activity might be unavailable. One week before that activity starts, the assigned engineer has a personal emergency and takes leave. What should you do next?
You are working in a constantly changing business environment and decide to use a collaborative leadership style. Which landscape best describes this project environment?
You completed four sprints on a critical operations transformation project when the innovation director was replaced. The new director put the project on hold pending a new strategy. What should you do first?
You have a critical 5-day window and a $100,000 contingency reserve. You planned five actions at $20,000 each and 1 day each. After 3 days you completed two actions and have spent $80,000. What should the project manager do next?
You have been assigned the organization's first agile project and the team has no agile experience. A high-level scope exists but the team is unclear what to work on first. What should the project manager do?
You inherit a project with a cost performance index (CPI) of 0.65. An audit finds the cost estimate was done analogously and something was missed. What should have been done to avoid this?
You join a project in its second phase. A defect arose and no one knows how to fix it because the original engineering team moved on. The customer warns this defect previously delayed the schedule. What should you do first?
You just started a new project with a different supervisor. A supervisor from your previous project has been assigned to the team as a non-supervisory resource and immediately challenges all decisions of the current supervisor. How should you resolve this conflict?
You lead a geographically dispersed team that must collaborate to finalize monthly reports. Because of time zones, meetings sometimes fall on weekends, and team members refuse to work weekends. What should the project manager do?
You lead a technically complex project using agile for the first time within a strategic program. A board member wants to attend a meeting to observe progress on scope delivery. What should you do?
You manage a diverse, multigenerational project team. The working hours were agreed at project start, but a team member later says those hours no longer work because of personal commitments. What should you do?
You manage a project with team members in different countries and time zones. Individual contributions are acceptable, but overall team performance is poor, especially for group activities. What should you do?
You manage an agile software project with strict deadlines. The client says the last deployment failed acceptance, but the development lead insists it met specifications and provides evidence of the client's specs. What should you do?
You manage scope for your country on a global project. There is a defined split between global and local responsibilities, yet recent sprints include requests you believe the global team should handle. What should you do?
You must manage a culturally and geographically diverse virtual application control software team and want to promote open, real-time collaboration. What should you do?
You must present the project’s benefits to stakeholders. Which three items should be included in the presentation? (Choose three.)
You review key project indicators regularly with stakeholders. The sponsor says they use your risk register to communicate project status at the executive level. How should you ensure the risk register reports risks accurately?
You're assigned to an emergency project that must finish in a few weeks. The work will affect the local community and is near a school; you've engaged the school to learn their needs. How do you ensure the work proceeds smoothly?
You're managing a distributed, multinational team implementing a new technology with technical uncertainties and unclear end-user expectations. How should you keep stakeholders engaged?
Your team must release regulatory-compliance features to legacy applications in six weeks. In a standup, a developer reports a key feature is blocked until the assigned designer completes a task, creating a major risk to the release date. What should you do?

Pass your PMI exam — faster

Every verified answer and explanation in one place. Practice the full exam and save hours of prep — free to start.

Pass your exam →

Guides & tips

PMI PMP: Agile, Scrum & Hybrid Delivery — Study Guide
PMI PMP: Governance, Compliance & Organizational Alignment — Study Guide
PMI PMP: Procurement & Contract Management — Study Guide
PMI PMP: Project Closeout, Knowledge Transfer & Lessons Learned — Study Guide
PMI PMP: Project Planning & Integration — Study Guide
PMI PMP: Quality Management & Acceptance — Study Guide

Other certifications

PMI Certification Exam Answers

Pass your PMI exam — faster

Guides & tips

Other certifications

Amazon

CompTIA

GitHub

Google

Hootsuite

HubSpot

All certifications

One subscription. Every exam.