Select all that apply.You can createS LAs based on which of the following?

You can createS LAs(Service Level Agreements)based on Capacity and Skills.S LAs are agreements that define the level of service a customer can expect from a provider and typically include metrics such as response time,resolution time,and availability.Creating S LAs based on Capacity involves considering factors such as the workload and resources available to the support team,ensuring that service commitments are realistic and achievable given current staffing levels and workload capacity. S LAs based on Skills take into account the expertise and capabilities of support agents,allowing for prior it iz ation and assignment of tasks to agents with the appropriate skill sets to efficiently resolve customer inquiries.While S LAs can also be customized based on specific Customer requirements or preferences,such as VIP customers receiving priority support,and Vacation schedules can influence staffing levels and response times,they are not typically used as direct criteria for creating S LAs.Therefore,whileall options might indirectly influence service levels,only creating S LAs based on Capacity and Skills directly align with optimizing resource allocation and service delivery.