Several recent monthly invoices have been disputed by the client despite being clearly defined; payments have been late and outside the contracted schedule, and recent invoices were only partially paid. What should the project manager do?
Choose an answer
Tap an option to check your answer.
Correct answer: Hold a meeting with the client to address the issue..
Why this is the answer
The project manager should hold a meeting with the client to address the issue directly. This is a critical stakeholder relationship problem that requires immediate and direct communication to understand the client's perspective, clarify the discrepancies, and negotiate a resolution. Reviewing prior projects for lessons learned is a good general practice but doesn't address the immediate, ongoing problem. Logging nonpayment as an issue and tracking it is necessary, but it's a reactive measure that doesn't proactively resolve the root cause. Updating the procurement management plan with the project team is premature; the first step is to understand the client's position before considering internal process changes.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed