The company is undergoing structural changes and some positions are redundant, causing a few people to leave. Team members are upset because they don't understand why changes are needed while the project is on track. What should the project manager do?
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Correct answer: Hold a team meeting to explain the changes and why they're important to the company..
Why this is the answer
The correct answer is to hold a team meeting to explain the changes and why they're important to the company. This proactive communication addresses team concerns directly, fosters understanding, and can alleviate anxiety. Transparent communication about organizational changes, especially those impacting personnel, is crucial for maintaining team morale and productivity. Simply telling the team to continue working ignores their legitimate concerns and can lead to decreased engagement. Reporting unhappiness to the sponsor and requesting overtime pay doesn't address the root cause of their distress, which is a lack of understanding. Attributing the changes solely to the CEO without further explanation is dismissive and doesn't build trust or provide necessary context.
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