The organization's PMO has begun using iterative tools. A project manager starting a new project sees an opportunity to use them, but a senior manager is worried because the framework is new to the company. What should the project manager do first?

The best first step is to hold individual sessions with stakeholders to build awareness and trust. This proactive approach addresses the senior manager's concern directly by educating them and other key stakeholders about the new iterative tools. Gaining understanding and buy-in early on is crucial for successful adoption of any new framework, especially one perceived as risky. Seeking external training might be beneficial later but doesn't immediately address the internal concern. Sending documentation alone is less effective than direct engagement for building trust and understanding. Escalating to the project sponsor is premature; the project manager should first attempt to resolve the concern directly through communication and education.