To assess individual performance on your customer service team, which of the following reports should you use?
Choose an answer
Tap an option to check your answer.
Correct answer: Ticket close total by rep.
Why this is the answer
The Ticket Close Total by Rep report in HubSpot Service Hub tracks the number of tickets each agent resolves, providing a direct measure of individual performance. It helps managers identify high-performing agents, areas needing improvement, and overall efficiency. Monitoring this metric supports workload management and ensures consistent customer service quality.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed