True or false?Customer effort score is measured on a three-pointscale.

False.Customer effort score(CES)is not typically measured on a three-pointscale.CES is a metric used to evaluate the level of effort customers have to exert to complete a particular interaction with a company or its products or services.Unlike other metrics such as Net Promoter Score(NPS)or Customer Satisfaction Score(CSAT),which often use scales ranging from 0 to 10,CES typically employs a scale with more than three points.Commonly,CES surveys utilize a five-point or seven-pointscale, where respondents indicate their agreement or disagreement with statements assessing the ease of completing a task or resolving anissue.Forexample,respondents might be asked to rate their level of agreement with statements like"The company made it easy forme to resolve my issue"on a scale from"strongly disagree"to"strongly agree."This scale allows for more nuanced feedback and provides a broader range of responses,enabling organizations to gather detailed insights into the customer experience and identify areas for improvement more effectively.Therefore,the correct answer is False.