True or False: The best time to ask for a review is right after you’ve helped a customer and know they’re extremely satisfied
Choose an answer
Tap an option to check your answer.
Correct answer: True.
Why this is the answer
True. The optimal time to request a review is immediately after a positive customer experience. When a customer is highly satisfied, their positive feelings are strong and they are more likely to take the time to leave a review. This recency and emotional high increase the chances of getting a favorable and detailed review. Waiting too long can diminish their enthusiasm or make them forget the specifics of their positive experience.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed