Two project team members frequently conflict, and this is negatively affecting the project. How should the project manager address the situation?

The project manager should use emotional intelligence (EI) to help the team members understand their own and each other's perspectives. This approach fosters self-awareness and empathy, which are crucial for resolving conflict constructively and improving team dynamics. It addresses the root cause of the conflict by promoting better communication and understanding. Counseling and a final warning might temporarily suppress the conflict but doesn't resolve underlying issues and can damage morale. Transferring team members avoids the problem rather than solving it and could negatively impact project resources and continuity. Escalating to HR is a last resort, typically reserved for severe or unresolvable conflicts, and bypasses the project manager's responsibility to manage team issues directly.