Users are reporting that they cannot connect to their company's WiFi. Which of the following pieces of information should be collected to eliminate the "Set device policies" watchpoint?
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Correct answer: The WiFi configuration set, because it may be incorrect.
Why this is the answer
To eliminate the "Set device policies" watchpoint, you must verify the actual WiFi configuration pushed to the devices. If the configuration (SSID, security type, password, proxy settings, etc.) is incorrect or incomplete, devices will fail to connect. This directly points to an issue with the policy itself, not necessarily the device's capability or the EMM's general support for WiFi settings. Incorrect options: The device model is less relevant at this stage, as most modern devices support standard WiFi protocols. While a very old device might lack support, it's not the primary suspect for a widespread issue. The EMM being used is generally capable of setting WiFi configurations. If it couldn't, this problem would have been identified much earlier during EMM selection or initial setup. The user's home SSID is irrelevant to connecting to the company's WiFi network.
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