When cold-emailing, it is never acceptable to include a list format.

False. Including a list format in a cold email can be highly effective, especially when used to highlight key skills, relevant experiences, or specific ways you can add value to the recipient's company. Lists break up large blocks of text, making the email easier to read and scan quickly, which is crucial for busy professionals. They allow you to convey information concisely and clearly, increasing the likelihood that your message will be absorbed and understood. The key is to use lists judiciously and ensure they contribute to the email's overall purpose, rather than making it seem cluttered or informal.