When content sources are uploaded for customer agent, what should they include to improve response accuracy?
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Correct answer: Variations of common search phrases like both price and cost.
Why this is the answer
When uploading content sources for a customer agent in HubSpot Service Hub, including variations of common search phrases ensures the agent can accurately match queries with relevant answers. This improves response accuracy by accounting for different ways customers may phrase the same question. Well-optimized content enhances self-service effectiveness and reduces ticket escalation.
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