Which of the following agreement types defines the time frame in which a vendor needs to respond?

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies the level of service expected from the provider. This includes defining key metrics such as uptime, performance, and, critically, the time frame in which the vendor needs to respond to issues or requests. A Statement of Work (SOW) is a document that defines the scope of work for a project, including deliverables, timelines, and payment terms, but it doesn't primarily focus on response times. A Memorandum of Agreement (MOA) and a Memorandum of Understanding (MOU) are formal documents outlining a common line of action between two or more parties, often used for cooperation or partnership, but they are broader in scope and do not specifically detail vendor response times like an SLA does.