Which of the following are the benefits of using chatbots for customer service? Select the 3 correct answers, then submit.
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Correct answer: 24/7 availability, Reduces the need for human agents to handle routine tasks, Instant responses to customer queries.
Why this is the answer
Conversational AI can support customers at any time, which makes 24/7 service possible even when human agents are unavailable. Google Cloud It can also handle common or routine questions automatically, which reduces the workload on human agents. Google Cloud+1 Google Cloud also describes virtual agents as giving customers immediate help, so they support instant responses. Google Cloud+1 These benefits improve customer service by increasing speed and efficiency at the same time. Google Cloud
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