While reviewing a draft project charter with key stakeholders, a conflict arises between the sponsor and the product owner. How should the project manager handle this situation?
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Correct answer: Continue the meeting and apply facilitation techniques to improve team communication..
Why this is the answer
The project manager's role includes facilitating communication and resolving conflicts to keep the project moving forward. Applying facilitation techniques during the meeting allows for immediate conflict resolution, leveraging the presence of all stakeholders for a comprehensive discussion and shared understanding. Asking parties to take discussions offline delays resolution and misses an opportunity for collective input. Postponing the meeting also causes delays and doesn't guarantee a resolution, especially if the core issue isn't addressed directly. Bringing in an SME might be useful later but won't resolve a stakeholder conflict about the charter itself.
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