You are initiating a project to create a new service never done before in your organization. You are receiving conflicting resource requirements from the team, sponsor, and key stakeholders. What should you do next?
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Correct answer: Determine if there is a subject matter expert (SME) who has expertise in the new service to assist with resource requirements..
Why this is the answer
The correct answer is to determine if there is a subject matter expert (SME) who has expertise in the new service to assist with resource requirements. When faced with conflicting requirements for a novel project, an SME can provide crucial insights into the actual needs, helping to clarify and reconcile differing opinions. This proactive step addresses the root cause of the conflict by bringing in specialized knowledge. Identifying only agreed-upon resources might lead to under-resourcing and future problems, as the disagreements aren't resolved. Evaluating and prioritizing requests without expert input may not lead to optimal or accurate resource allocation for a new service. Proposing alternatives without a clear understanding of the actual needs, which an SME can provide, is premature and might not resolve the conflict effectively.
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